Due to financial constraints beyond my control, I had to ask that my subscription be cancelled. (Absolutely had nothing to do with Olavita products; they are awesome). Arti, an Olavita team member, as... See more
Company replied
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See what reviewers are saying
I wasn't impressed with the product emailed them and ask for a refund..jumped thru all the hoops they requested. Filled out their form paid return postage emailed the tracking number and put in on th... See more
Company replied
I have used two bottles of silk peptide intensive lifting ampoule. These are the same people who push the Olavita on to you, really a complete waste of money. There is no way that these things lift o... See more
Company replied
The products are excellent and actually have noticable results. More than that, their customer relations are superb. I had to cancel my subscription bc my husband was in a horrific acciden... See more
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Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
Customer support & overall experience
After contacting customer support, the response time was very fast & my issue was completely resolved to my satisfaction. They have always been friendly, professional & efficient. I will definitely be a repeat customer & would recommend the Olavita products to everyone I know. Very pleased with my overall experience. Thank you!
May 18, 2026
Unprompted review
Reply from Olavita
Hi Lana,
Thank you so much for your kind words — they truly mean a lot to us.
We’re very glad we could support you and help resolve the issue in a way that made you feel heard and cared for. Your appreciation means more than you know.
We’d be happy to assist you again anytime in the future.
— Olavita Customer Support
Excellent professional customer…
Excellent professional customer service! The Olavita team are there to meet all your concerns and needs. Thank-you! 💜
May 18, 2026
Unprompted review
Reply from Olavita
Hi Josette,
Thank you so much for your lovely feedback — we truly appreciate it 💜
We’re very happy to hear that our team was able to support you and address your concerns professionally.
Thank you again for your kindness and support.
— Olavita Customer Support
Reply from Olavita
Hi❤️,
Thank you for your feedback — we really appreciate it.
We’re glad our team was able to respond quickly and answer all of your questions clearly.
— Olavita Customer Support
Excellent experience so far !
A good experience so far! I needed to alter my order and it appears (or will do, I hope!) to have been dealt with very easily.
May 17, 2026
Unprompted review
Reply from Olavita
Hi Mrs Burrough,
Thank you so much for your kind feedback. We’re very happy to hear that your order change was handled smoothly and easily. ❤️
We truly appreciate you sharing your experience, and if you need anything else, our team will be happy to help.
Warm regards,
Olavita Team
My initial online ordering experience…
My initial online ordering experience was getting a bit complicated as a new customer. I had some questions and concerns and Customer Service walked me through it.
May 16, 2026
Unprompted review
Reply from Olavita
Hi Darlene,
Thank you for sharing your experience — we really appreciate it.
We’re glad our team was able to guide you through the process and make things easier for you as a new customer.
If you ever have any questions in the future, we’re always here to help.
— Olavita Customer Support
I had a problem and I was very pleased…
I had a problem and I was very pleased with the response. You were very quick in replying to my emails and bringing my problem to a very satisfactory finish.
Thank you very much
Christine
May 17, 2026
Unprompted review
Reply from Olavita
Hi Christine,
Thank you so much for your kind words — we really appreciate it.
We’re glad we could respond quickly and resolve your issue to your satisfaction. That’s exactly the experience we aim to provide.
Thank you again for your support.
— Olavita Customer Support
I'm relieved!
I look better, thus I feel better.. At 76 yrs old I have a face without signs of aging befitting my 76 years. Smooth, soft and minimal lines that tell my age..I look great!
May 16, 2026
Unprompted review
Reply from Olavita
Hi Patty,
Thank you so much for sharing this — it’s wonderful to hear. ❤️
We’re so glad you’re seeing such great results and, even more importantly, feeling confident and happy. That’s exactly what we aim for.
We truly appreciate your support.
— Olavita Customer Support
I am having problem trying to cancel…
I am having problem trying to cancel from this site. I have been charged $44 for the fourth time since I have requested to cancel my account. What do I need to do to resolve this problem?
May 7, 2026
Unprompted review
Reply from Olavita
Dear Dawn,
Thank you for reaching out — we’re sorry to hear about the frustration you’ve experienced.
At the moment, we’re unable to locate your order details based on the information available, so we’ll need a bit more information to properly assist you.
Please email us at support@olavita.co or use our support portal here:
https://help.olavita.co/
Once we have your details (such as the email used to place the order or any order confirmation), we’ll review your account immediately, cancel any active subscription, and address the charges for you.
We’re here to help get this resolved as quickly as possible.
Best regards,
Olavita Customer Service
It's different than other products
It's different than other products, thin liquid and works fast. I find a tingle sometimes as it is absorbed and watch the lines tighten before my eyes. I have been using night and morning for best results.
Thanks Olavita
April 10, 2026
Unprompted review
Reply from Olavita
Dear Jane,
Thank you so much for this wonderful 5-star review! We are absolutely thrilled to hear how well our product is working for you and that you are seeing those fast, tightening results right before your eyes!
That slight tingle is just the powerful formula actively absorbing and doing its magic. Consistency is definitely key, and using it both morning and night is the perfect routine for the best results.
Thank you for choosing Olavita! If you ever need anything or want to manage your upcoming orders, feel free to visit us at Help.olavita.co, email support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
Thankfully Resolved
Update to the review below: May 19,2026
The owner of the company reached out to me and Olavita has fully refunded my product cost of the product I had never received. I appreciate the personal email attention as I felt I was in a bot pre-scripted loop that I was never going to get out of. It is confusing why I never received the product as I had ordered and received other product from them. Their products are good but for some reason their shipping has developed a problem. Be aware of this potential issue and hopefully they correct this problem soon.
May 14,2026
Still unresolved. Still, No product that was ordered in late March and no refund. They replied through Trustpilot stating they couldn’t find my order number but yet I have a long stream of emails listing the order number and they reference the order number! Additionally, I have asked for a refund 3 times and all they will do is offer a 20% refund and keep the products I have NEVER received and it is now May 15th, almost 2 months of waiting.
DO Not ORDER from this company! American Express is taking over and will investigate this event.
Trustpilot, you need to downgrade them. Also, they solicit a “good” review with you by offering free product. I had the email pasted in but was asked by Olavita to remove it as they viewed it as private information and I have done so in good faith.
May 14, 2026
Unprompted review
Reply from Olavita
Dear Cathy,
We sincerely apologize for the frustration. There seems to be a system issue, as we are still unable to locate your order with the information available here.
Please send an email directly to support@olavita.co with your order details. We will prioritize your case and resolve this for you very quickly.
Best regards,
Olavita Customer Service
My 84 year old mother Wanda Janczycki…
My 84 year old mother Wanda Janczycki accidentally ordered a large package of 500.00. She told me about it the very next morning. I emailed and told customer service that she ordered by mistake. They stated that it had already been shipped and to contact them when I received it. They sent a return form for me to fill out and I sent the product back and have receipt of delivery. I sent a copy of that receipt. I cancelled the original order but, your customer support did not cancel the subscription. Now I have yet another return to make. I haven’t returned it due to never receiving a refund for the first order.
This has been drug out since February.
I have multiple emails since the original order and the issue has not been resolved.
Please please help me get my mother’s money back. She is on Social Security only and cannot afford to loose this money. She is owed over $600.00.
February 2, 2026
Unprompted review
Reply from Olavita
Dear Helen,
We sincerely apologize for the stress and delay this has caused you and your mother. We want to resolve this for you immediately.
Please send an email directly to support@olavita.co with your mother's full name and the order details. We will prioritize this case to ensure the subscription is completely stopped and the refund is processed right away.
Best regards,
Olavita Customer Service
Mark was very responsive and explained…
Mark was very responsive and explained the process for my refund. He actually did what he said he would do.
May 14, 2026
Unprompted review
Reply from Olavita
Dear Lee,
Thank you so much for the 5-star review! We are delighted to hear that Mark was highly responsive and walked you through the refund process clearly.
At Olavita, keeping our promises and delivering on what we say is a core value, so it’s wonderful to know Mark provided you with that exact experience. We will be sure to pass your kind words along to him!
If you ever need further assistance or want to manage your account details instantly, you can always visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
I Am using your product I like it very…
I Am using your product I like it very much. I have many as soon I finish then I will order more.
May 13, 2026
Unprompted review
Reply from Olavita
Dear Alma,
Thank you for the 5-star review! We are so happy to hear that you like our product and use them daily❤️
Best regards,
Olavita Customer Service
I found your order page very confusing
I found your order page very confusing. When I went to place my order it was wait we have another special & by the time I got to check out I was completely confused. When I checked my credit card I found a duplicate charge. When I spoke to someone they said my order was already to be shipped & I had to wait until I received my order. I know I didn’t purposely order a double of a 3bottle order. Please tell me how this can be rectified.
May 12, 2026
Unprompted review
Reply from Olavita
Dear Lori,
We sincerely apologize for the confusion during the checkout process and the frustration caused by the duplicate charge. We understand how overwhelming multiple offers can be, and we want to make the resolution as simple as possible for you.
To fix this immediately, you can use our Self-Service Portal at Help.olavita.co. Through this link, you can directly manage your orders, initiate a refund, or process a cancellation without having to wait for a representative. It is designed to give you full control over your account.
If you prefer personal assistance, we are also available at support@olavita.co or (754) 227-6438. We are committed to ensuring this is rectified to your satisfaction.
Thank you for your patience while we make this right.
Best regards,
Olavita Customer Service
The response to my email was very quick
I received an email in German, (I think), and emailed them back to let them know that I couldn't read the email because I speak only English. The situation was remedied almost immediately. I was surprised by the quick response. All is well now, and I'm anxiously waiting for my delivery of Olavita.
May 11, 2026
Unprompted review
Reply from Olavita
Dear Jan,
Thank you so much for the 5-star review! We are glad we could quickly resolve the language mix-up and get the right information to you immediately.
Efficiency is key for us, and we are happy to hear you were pleasantly surprised by our response time. We are just as excited as you are for your Olavita delivery to arrive!
If you have any other questions while you wait, feel free to reach out at support@olavita.co, call us at (754) 227-6438, or visit Help.olavita.co.
Best regards,
Olavita Customer Service
Good customer service!
Olavita was especially helpful in resolving my issue. Quick to respond and very nice customer service!
May 12, 2026
Unprompted review
Reply from Olavita
Dear Marquita,
Thank you for the 5-star review! We are so happy to hear that our team was helpful and quick to resolve your issue.
Providing friendly and efficient support is exactly what we aim for at Olavita. We appreciate your kind words and are always here if you need anything else!
Feel free to reach out at support@olavita.co, call us at (754) 227-6438, or visit Help.olavita.co.
Best regards,
Olavita Customer Service
Excellent service provided by Floyd
I had the pleasure of dealing with Floyd who helped me immensely. He was so kind and helpful and I appreciate that!
Thank you Floyd
May 11, 2026
Unprompted review
Reply from Olavita
Dear Doreen,
Thank you so much for your 5-star review! We are thrilled to hear that you had such a positive experience with Floyd.
It’s wonderful to know that his kindness and helpfulness made a difference for you. We will be sure to share your appreciation with him—feedback like yours is what motivates our team every day!
If you ever need further assistance, please feel free to reach out to us at support@olavita.co, call us at (754) 227-6438, or visit Help.olavita.co.
Best regards,
Olavita Customer Service
Your 90-day money back guarantee sucks.
Your 90-day money back guarantee sucks.
Your AI assistant sucks.
Your customer service sucks.
I started this process on March 1, 2026. I regularly requested a status update. As of today, they are locating the returned product. The return product was delivered to your warehouse on April 10 at 8:30 am.
This is either your return business model, or you have hired most incompetent staff available.
This has been a never-ending shxt show.
I'm still waiting for my refund which should be the total amount of the purchase.
Extremely disappointed.
March 1, 2026
Unprompted review
Reply from Olavita
Hi Marle,
We’re sorry to read your feedback.
We take our 90-day money-back guarantee seriously, and it is always respected when a valid return is received and processed. However, at this time, we are unable to locate any order or return under the details provided in this review.
To properly investigate and assist you, please contact us at support@olavita.co
with your order information (order number or the email used at checkout), and we’ll look into this immediately.
We’re here to help resolve this for you.
— Olavita Customer Support
Have sent over 40 emails never received…
Have sent over 40 emails never received product delivery company never contacted me and now the company is telling me they cannot give my full refund because I have to the shipping charges what a fraud do not buy from this company ordered my product in March it is now May. Was told my purchase was refunded on 5/12/26 as of today 5/17 still no refund have checked all my credit cards and nothing has showed up yet
May 12, 2026
Unprompted review
Reply from Olavita
Hi Keith,
We’re sorry to hear about your experience, however we’d like to clarify that your refund has already been processed and confirmed by our team.
We understand the frustration caused by the delay, but the current status of your case is that it has been fully resolved on our end.
If you have not yet seen the funds, please allow a few business days for your bank to reflect the transaction, or feel free to reach out to us at support@olavita.co
so we can provide confirmation details and assist you further.
— Olavita Customer Support
I am not the least bit happy
I am not the least bit happy. I told them several times that I did not want the product , did not sign up for any subscription service and will reject it and challenge the billing on my credit card. It seemed to make no difference and they kept pushing the order and now i have a notice it is being shipped. I did not want the last one either. I think I was talking to an AI
Bot who was programmed to just ignore what you say and push back
Dewey Loselle
May 11, 2026
Unprompted review
Reply from Olavita
Hi Dewey,
We’re sorry to hear about your experience.
We want to clarify that we do not use AI bots for customer support — all responses come from real team members. It seems there may have been a misunderstanding while we were trying to explain the process.
You are always in control of your orders and subscriptions, and these can be managed or canceled at any time through our self-service portal. https://help.olavita.co/session
Please reach out to us at support@olavita.co, and we’ll make sure your request is handled properly and resolved as quickly as possible.
— Olavita Customer Support
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