Due to financial constraints beyond my control, I had to ask that my subscription be cancelled. (Absolutely had nothing to do with Olavita products; they are awesome). Arti, an Olavita team member, as... See more
Company replied
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See what reviewers are saying
Olavita will not send me my quibble free refund. They state 'the relevant payment ref info has been shared' with me 'directly'. Well they sent an email with my order number, no date, or transactio... See more
The products are excellent and actually have noticable results. More than that, their customer relations are superb. I had to cancel my subscription bc my husband was in a horrific acciden... See more
Company replied
The customer service I received from Arti was exceptional. The reason I gave the company a lower review is that your website or rather the news article that linked me to your offers was very disappoin... See more
Company replied
Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
Initially it was very tedious to order…
Initially it was very tedious to order the product. The 2nd time easy.
It is a fantastic product I have finished my first bottle and people keep saying you look great. And I have to say I see the difference
Quite extraordinary!
May 20, 2026
Reply from Olavita
Dear Nadia,
Thank you so much for the 5-star review! We are thrilled to hear that you are seeing such an extraordinary difference and receiving compliments on how great you look after your first bottle!
We appreciate your patience with your initial order, and we are glad to hear that your second experience was much smoother and easier. Keeping things simple for you is our goal!
If you ever want to manage your upcoming orders instantly or check your delivery status, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
I keep on saying I don’t want your…
I keep on saying I don’t want your product, I have an allergy and you don’t listen and keep on sending it.
PLEASE: no more!!!!!!
Take me off your list!!!!
May 20, 2026
Unprompted review
Reply from Olavita
Hi Miriam,
We’re very sorry to hear about your experience and especially your allergy concerns.
However, we would like to clarify that your subscription has already been canceled and your refund has already been processed by our support team as soon as you reached out to us. There will be no further shipments sent to you.
We sincerely apologize for the inconvenience caused and wish you the very best.
— Olavita Customer Support
I very disappointed.
I dislike continually being told that I have been helped by people when I haven’t.
I dislike, continually being told by Olivia that I need to do what I am doing now.
I dislike receiving emails that are in a foreign language when I specifically asked for English.
IIt would appear that I cannot have my order until I have done a review,!
I just require my order which I have paid for through PayPald
May 20, 2026
Unprompted review
Reply from Olavita
Hi Mollie,
We’re sorry to hear about your experience and understand your frustration.
We would like to clarify that the review request was intended only to gather feedback regarding the support provided by the agent — it was never a requirement in order for you to receive your order.
As your order was placed through our German store, some automated communication may have initially been sent in German. However, our agent already provided an English translation to assist you and ensure clear communication.
Your order remains active, and if there is anything still unresolved regarding delivery or assistance, please contact us directly at support@olavita.co so we can help further.
— Olavita Customer Support
The team was very helpful and customer…
The team was very helpful and customer friendly
May 18, 2026
Unprompted review
Reply from Olavita
Dear Alice,
Thank you so much for the 5-star review! We are delighted to hear that our team was very helpful and friendly during your experience. We always aim to provide a warm and supportive environment for our customers.
If you ever need further assistance or want to manage your orders instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
VERY DIFFICULT TO CANCEL & GET REFUND
I was put on a subscription that I never agreed to. It has been very difficult to cancel and my card keeps getting charged and product sent to my house that I don't want.
May 18, 2026
Unprompted review
Reply from Olavita
Hi Amy,
We’re sorry to see this reflected in your review, especially as we have already confirmed that your subscription was canceled and addressed with our support team.
We understand how frustrating the experience felt, and we sincerely apologize for the inconvenience caused.
If there is anything still unresolved, please reach out to us directly at support@olavita.co, and we’ll be happy to assist further.
— Olavita Customer Support
Quick processing.
I knew almost immediately that l could not use the products because of an allergic reaction l had had to one of the ingredients. I contacted the company as soon as l received the two packages. After getting directions, l returned the two orders unopened. The tracking information was received and promptly processed by Dan. I appreciate the quick attention to the return.
February 26, 2026
Unprompted review
Reply from Olavita
Dear Linda,
Thank you so much for the 5-star review! While we are very sorry to hear that you couldn't use the products due to an ingredient allergy, we are so glad that Dan was able to promptly track and process your unopened return.
Providing quick attention to our customers' needs is a top priority for us, especially when it comes to health and safety. We will be sure to pass your appreciation along to Dan!
If you ever need further assistance or want to manage your details in the future, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
This phone call with Frances solved my issue in 1 phone call
This phone call with Frances solved my issues and she got the full refund for me. I did not have any success with email so after 6 attempts to no avail, Frances solved it in 1 friendly phone call. She was friendly, courteous, so helpful.
May 19, 2026
Unprompted review
Reply from Olavita
Dear Tricia,
Thank you so much for the 5-star review! We are incredibly glad to hear that Frances was able to turn things around and resolve your issue with a single, friendly phone call.
While we sincerely apologize for the lack of success and frustration you experienced with your previous email attempts, we are so proud of Frances for stepping in with the kindness, courtesy, and efficiency you deserved. We will definitely pass your wonderful feedback along to her!
If you ever need further assistance or want to manage any future details instantly, you can always visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call us back at (754) 227-6438.
Best regards,
Olavita Customer Service
Fraudulent company puts you on a…
Fraudulent company puts you on a subscription you did not ask for and then to cancel they force you to pay one additional billing cycle. They are predatory. They deserve 0 stars and a complaint to state attorney.
May 19, 2026
Unprompted review
Reply from Olavita
Hi Cecilia,
We’re sorry for the frustration caused.
As we already explained via email, this was an error on our side, and your subscription has already been fully canceled and refunded. There will be no further charges or shipments.
We sincerely apologize for the inconvenience and appreciate your feedback.
— Olavita Customer Support
Reply from Olavita
Dear Wayne,
Thank you for the 5-star review! We are glad to hear that you found our ordering process easy and straightforward.
If you ever need to manage your orders, check your status, or need any assistance in the future, you can easily use our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
GREAT customer service
Mark was professional --- but beyond that, he was kind, warm and friendly, so much so that I will mention this to my friends. His response to my question was quick and reassuring, very impressive. It reinforced my already positive feeling about this company.
May 19, 2026
Unprompted review
Reply from Olavita
Dear Lmpy,
Thank you so much for this wonderful 5-star review! We are absolutely thrilled to hear about your experience with Mark.
At Olavita, we always strive to be efficient, but hearing that Mark's kindness, warmth, and friendliness left such a lasting impression means the world to us. Thank you for sharing your positive experience and for planning to mention us to your friends—that is the highest compliment we could receive!
If you ever need anything else or want to manage your orders instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
I believe I was assisted by a gentleman…
I believe I was assisted by a gentleman named Floyd.
All the communicaton from this team and organisation has been prompt and helpful. It does make it feel that you are dealing with people and not just a remote organisation. Keep up the great work.
The date I have entered is approximate. I am sure you can check the emails from your end.
April 18, 2026
Unprompted review
Reply from Olavita
Dear Client,
Thank you so much for the 5-star review! We are delighted to hear that Floyd and the rest of our team provided you with such prompt and helpful communication.
Hearing that we made you feel like you are dealing with real, caring people—rather than just a remote organization—is the best compliment we could ask for. We always aim to keep that personal touch!
If you ever need assistance again or want to manage your orders instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
Some of the best Customer Service and…
Some of the best Customer Service and Communication I ever had with a company
May 18, 2026
Unprompted review
Reply from Olavita
Dear Brenda,
Thank you so much for the incredible 5-star review! Hearing that we provided some of the best customer service and communication you have ever experienced means the world to our team.
We truly appreciate your kind words and are always here to keep that high standard of support going for you!
If you ever need anything else or want to manage your orders instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
Veronica is a excellent customer…
Veronica is a excellent customer service representative she took care of my issue very well
May 18, 2026
Unprompted review
Reply from Olavita
Dear Maria,
Thank you so much for the 5-star review! We are thrilled to hear that Veronica provided you with such excellent service and took great care of your issue.
We will be sure to share your kind words with her—she will be delighted to know she made a positive impact!
If you ever need anything else or want to manage your orders instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
I posted a question to Olavita on 1…
I posted a question to Olavita on 1 September 2025 I have only just received a reply 9 months later Very poor customer service
May 19, 2026
Unprompted review
Reply from Olavita
Hi Julie,
We’re sorry to read this, however we’re unable to locate any order or support request under the details provided in this review, which makes the situation difficult to verify.
We also want to note that our support team typically responds within minutes or hours, as reflected in many recent customer reviews, so a 9-month delay would be highly unusual and concerning.
Please contact us directly at support@olavita.co with the email address used for your inquiry so we can properly investigate and assist you.
— Olavita Customer Support
I made a mistake in my order
I made a mistake in my order and upon sending an
email a very helpful gentleman called Jerry came to the rescue and solved all the problems immediately.
May 18, 2026
Unprompted review
Reply from Olavita
Dear Hazel,
Thank you so much for the 5-star review! We are thrilled to hear that Jerry came to the rescue and immediately resolved the issue with your order.
We always strive to turn mistakes into stress-free experiences, and we will be sure to pass your kind words along to him!
If you ever need further assistance or want to manage your orders instantly, feel free to visit our Self-Service Portal at Help.olavita.co, email us at support@olavita.co, or call (754) 227-6438.
Best regards,
Olavita Customer Service
Easy to communicate with the team and…
Easy to communicate with the team and responds my inquiries in few minutes. Thank you Arti or Sophia!
May 18, 2026
Unprompted review
Reply from Olavita
Hi Dinah,
Thank you for your kind feedback — we really appreciate it.
We’re glad you had a smooth experience communicating with our team and that Arti and Sophia were able to assist you quickly.
We’ll be sure to share your message with them.
— Olavita Customer Support
UNTRUSTWORTHY
I was hoping for an excellent experience looking at the reviews. I also read the original return policy which said products could only be taken back if unused.
(How would you know if it worked if you couldn't try it as directed).
I had read this before I ordered and contacted customer service BEFORE I ORDERED questioning how I could tell i it did or didn'it work. I called for an RMD number to return them as was told I could not return them as they had been used. I sent a total of 9 or 10 emails saying I had a letter from customer service service saying I definily could use and return the products if they didnt work.Every time they wrote me the jars can't be returned use, I'd write them that I had a letter from CUstomer Service saying I definitely could and get a refund. I would sent that letter back explaining it again. I DID THIS 9 TIMES AND EACH ONE SAW SO SORRY BUT WE ONLY TAKE BACK PACKAGES THAT ARE STI CLOSED. i DID SEE THEY ANSWERED WITH THEY DID NOT HAVE AN ORDER FROM ME SO THEY DID NOT COMMENT ON WHETHER YOU CAN TEST THE PRODUCT BUT ARE SUPPOSED TO BE APPROVING THE RETURN NOW. IF THEY DON'T ILL COME BACK HERE AND LET YOU KNOW.
i THOUGHT I HAD COVERED THIS BY WRITING TO CUSTOMER SERVICE BEFORE I ORDERED AND SHE SAID WHAT i WAS THINKING. OF COURSE, YOU'D HAVE TO OPEN AND USE THEM SO YOU COULD DISCERN IF THE WORKED OR NOT FOR YOUR SKIN.
AND ASSURED ME I COULD.
I PAID THE POSTAGE AND RETURNED IT AND NOW THEY SAY THEY DON'T KNEW WHO I AM. i WILL HAVE TO EMAIL THEM PROOF.
I'LL KEEP THIS UPDATED AS I DID READ ONLINE THEY HAVE A LOT OF COMPLAINTS ABOUT NOT ANSWERING THEIR PHONES , BAD RETURN POLICY, i FIGUED I WAS IMMUNE FROM THEIR POLICY OF RETURNS SINCE A REP HAD TOLD ME I WAS RIGHT.
May 6, 2026
Unprompted review
Reply from Olavita
Hi Pat,
We’re sorry to read about your experience. However, at this time we are unable to locate any order or prior communication under the details provided in this review.
We also want to clarify that our support team reviews cases individually, and we do not intentionally ignore customer requests.
Please contact us directly at support@olavita.co with your order information or the email address used when contacting support so we can properly investigate and assist you.
— Olavita Customer Support
Customer support & overall experience
After contacting customer support, the response time was very fast & my issue was completely resolved to my satisfaction. They have always been friendly, professional & efficient. I will definitely be a repeat customer & would recommend the Olavita products to everyone I know. Very pleased with my overall experience. Thank you!
May 18, 2026
Unprompted review
Reply from Olavita
Hi Lana,
Thank you so much for your kind words — they truly mean a lot to us.
We’re very glad we could support you and help resolve the issue in a way that made you feel heard and cared for. Your appreciation means more than you know.
We’d be happy to assist you again anytime in the future.
— Olavita Customer Support
Excellent professional customer…
Excellent professional customer service! The Olavita team are there to meet all your concerns and needs. Thank-you! 💜
May 18, 2026
Unprompted review
Reply from Olavita
Hi Josette,
Thank you so much for your lovely feedback — we truly appreciate it 💜
We’re very happy to hear that our team was able to support you and address your concerns professionally.
Thank you again for your kindness and support.
— Olavita Customer Support
Reply from Olavita
Hi❤️,
Thank you for your feedback — we really appreciate it.
We’re glad our team was able to respond quickly and answer all of your questions clearly.
— Olavita Customer Support
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