Old Brick Furniture Reviews 

872
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Ordered furnitire in December im told 4- 6 weeks to get. One piece was in stock the other not so I opted to wait to get them together. Delivery day comes and they deliver one! They admit it was their... See more

Rated 1 out of 5 stars

Old Brick sales people will tell you everything you want to hear, but when something goes wrong management will lie about what their sales people told you. they sold us a warranty program for our furn... See more

Company replied

Rated 1 out of 5 stars

I bought 2 recliners by Flexsteel. One was delivered inoperable, broken and with staples on the material in front. The chairs were delivered 1 1/2 months ago. I have called and visited in person.... See more

Rated 1 out of 5 stars

Wrong furniture piece delivered, staff at store was initially unhelpful and rude. This was a $2,000 plus love seat purchase now have to wait another 30 days ordered for Sick wife no compensation offer... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store
  5. Mattress Store
  6. Rustic Furniture Store

Written by the company

If you LOVE quality furniture and mattresses at fair prices, shop Old Brick Furniture & Mattress Co. for the furniture you'll love at prices you'll love even more. For more than 25 years, our home furnishings store has empowered households like yours to never settle for less than the best. When ordinary furniture bores you or you need to replace worn pieces, you'll find intriguing selections in designs from traditional to modern. We understand that furniture and mattress shopping can be stressful, but our people-centered customer service keeps it hassle-free.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

872 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

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1.4

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(872)

2 reviews in the last 12 months

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Rated 3 out of 5 stars

Keep up with signage

Signage stated that it was in stock, had heart on it, theywould not give a discount for floor model. Smh

June 22, 2017
Unprompted review
Old Brick Furniture logo

Reply from Old Brick Furniture

Angel, Thank You for taking the time to respond. I'm not sure what signage you are referring to, possibly online? Also, I am unclear about the "heart on it". I would like to discuss further as we do not list in stock items in store. If you are speak of the online site, it is updated once a day and it is possible we could be in stock in the morning and out of stock as the day goes on. We certainly would prefer you get your furniture as quickly as you would want it. We apologize that it was not in stock when you placed your order. Thanks again and I look forward to speaking with you.

Sincerely,
Brian
518-438-9600

Rated 5 out of 5 stars

Great selection of furniture

Great selection of furniture. Ordered a couch and a recliner that were delivered within a few days exactly as expected. This was not my first Old Brick purchase.

June 22, 2017
Unprompted review
Rated 5 out of 5 stars

Great service at Delivery

Great service at Delivery. COOKIES! After my excitement over that unexpected treat, the next most appreciated treat was the professionalism of the fellows delivering the dining table and chairs. Literally took less than 30 minutes to set it up. Although I tried to flag the truck down, they got away without taking their drill bits. I called the store to say I had them and will hold on to them until I hear back. I will deliver them to wherever is convenient.
Looking forward to the delivery of our sofa. Hope it arrives soon

June 21, 2017
Unprompted review
Rated 2 out of 5 stars

We are not so happy with our furniture

We are not so happy with our furniture. The large couch is uncomfortable when you want to lay down on it, and the ends are hard, it hurts your head to lay your head down. They recline but they start laying you down when you hit the recline button, you might want to recline but still sit up. My husband is very disappointed with this set. I like it but not very much.

June 19, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

Sales people were very helpful and knowledgeable, they found the perfect balance of giving me space to look around while still being readily accessible for any assistance. The delivery guys were very professional, flexible, and cool under pressure when getting my couch into my apartment proved to be a challenge. Thanks so much, I love my couch!

June 19, 2017
Unprompted review
Rated 5 out of 5 stars

I had a totally amazing experience

I had a totally amazing experience when purchasing my new furniture from Old Brick. I came in with something particular in mind and after trying out numerous options I was not satisfied. So I had a sales associate approach and ask if I needed some help finding anything . After explaining my situation he took the time to show me several other sofas that I had actually passed over, thinking it was not for me. We finally found one that we absolutely loved!! And it was all custom designed for us!! Who doesn't want that kind of furniture. And on top of that. It's custom built here in NY State and has a lifetime warranty on the frame. The service and the products that you sell at Old Brick is Stellar!! Thank you all for everything and we will be sending business your way

June 17, 2017
Unprompted review
Rated 5 out of 5 stars

The Amish bed we purchased was …

The Amish bed we purchased was gorgeous. Excellent quality and beautiful color. The delivery and set up of bed was quick and efficient. Our salesman at Old Brick was extremely helpful and knowledgeable about the product and the showroom was very inviting and well set up. We plan to shop for a new dining table at Old Brick.

June 16, 2017
Unprompted review
Rated 4 out of 5 stars

No matter which store you're in the …

No matter which store you're in the sales people are always very nice. Old brick generally has very nice quality furniture options for any style or taste. Delivery I thought was a bit expensive for the store only being 5 minutes from my home. But I suppose I should of asked about that... They did after all have to deliver 3 living room items (couch, chair, love seat). The delivery guys were very nice as well. We bought clearance items so the price was good. Although old brick is generally well priced anyway. I recommend people to old brick stores all the time. It is just a great furniture store.

June 16, 2017
Unprompted review
Rated 1 out of 5 stars

i am an 89 year old women.I recently …

i am an 89 year old women.I recently purchased a recliner form Old Brick and was told it would take about 7 days to 10 days.34 days later I still did not have it.No one bothered to call and advise me of the delay and why..I finally did get it and am very happy with however, very disappointed in their lack of consideration and customer service.

June 16, 2017
Unprompted review
Old Brick Furniture logo

Reply from Old Brick Furniture

Ruth, Thanks for taking the time to respond. We are certainly disappointed in the time it took to get the recliner from the manufacturer. I know I spoke to both you and your daughter over the past several weeks about it. I'm glad we were able to deliver it you at no charge as an accommodation. We hope you enjoy the recliner and we do thank you for your patience in getting it.

Sincerely,
Brian

Rated 3 out of 5 stars

Why do you not have more options

Why do you not have more options, so we could look at various facets of your operation. Since you did not ask, I will offer. Delivery staff was excellent. Store staff was reasonable. Selection was fair. Cannot comment on price as I did not shop around.

June 16, 2017
Unprompted review

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