Old Brick Furniture Reviews 

872
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Ordered furnitire in December im told 4- 6 weeks to get. One piece was in stock the other not so I opted to wait to get them together. Delivery day comes and they deliver one! They admit it was their... See more

Rated 1 out of 5 stars

Old Brick sales people will tell you everything you want to hear, but when something goes wrong management will lie about what their sales people told you. they sold us a warranty program for our furn... See more

Company replied

Rated 1 out of 5 stars

I bought 2 recliners by Flexsteel. One was delivered inoperable, broken and with staples on the material in front. The chairs were delivered 1 1/2 months ago. I have called and visited in person.... See more

Rated 1 out of 5 stars

Wrong furniture piece delivered, staff at store was initially unhelpful and rude. This was a $2,000 plus love seat purchase now have to wait another 30 days ordered for Sick wife no compensation offer... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store
  5. Mattress Store
  6. Rustic Furniture Store

Written by the company

If you LOVE quality furniture and mattresses at fair prices, shop Old Brick Furniture & Mattress Co. for the furniture you'll love at prices you'll love even more. For more than 25 years, our home furnishings store has empowered households like yours to never settle for less than the best. When ordinary furniture bores you or you need to replace worn pieces, you'll find intriguing selections in designs from traditional to modern. We understand that furniture and mattress shopping can be stressful, but our people-centered customer service keeps it hassle-free.


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1.4

Bad

TrustScore 1.5 out of 5

872 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

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1.4

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(872)

2 reviews in the last 12 months

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Rated 2 out of 5 stars

Stearns & Foster Mattress

Stearns & Foster Mattress - Bought a mattress after doing the sleep mapper experience. This was explained to us if we were not satisfied with the mattress we could return it. Should have read all the fine print. After sleeping on it for a painful 3 nights, I called Old Brick. Referred me to their customer care. I spoke to them. If we returned it (within 5 days) we could get a refund but the out of pocket cost to us was over $400 which is about 1/3 the cost. They insist on us doing a break-in period for at least 30 days, then we could return for a store credit only. Slept on it for another week. I could hardly walk. Feels like my spine is out of alignment. Incredible pain in my hip and shoulder. I was able to move into our guest room using my old mattress. My hip is slowly getting back to normal, however, it may take some trips to the chiropractor or physical therapy sessions to stop the pain completely. Just waiting for the 30 days to be up so we can try another mattress. Hopefully there isn't too much out of pocket cost. I'm sure we'll have to pay something.

July 7, 2017
Unprompted review
Old Brick Furniture logo

Reply from Old Brick Furniture

Joe & Denise, Sorry to hear that you are unhappy with your purchase. We do offer a 90 night guarantee with a full credit. The 30 day break in is exactly that. There is time for the bed to break in as well as for you to get used to the improved support. We certainly do not want you to have to sleep in another bed just to wait for the 30 days. We also want to make sure that the reselection is the best possible. I would like to speak to you further about it. Please contact me.

Sincerely,
Brian
438-9600

Rated 5 out of 5 stars

Sofa Bed

I ordered a sofa bed and it is just what I ordered and it is more comfortable than I expected. An incident happened that was very quickly and very satisfactorily taken care of by Old Brick. They were wonderful to deal with and I very strongly recommend them.

July 6, 2017
Unprompted review
Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. Not pushy at all. Furniture was ready for pick up 2 days after we purchased it. very pleased

July 6, 2017
Unprompted review
Rated 5 out of 5 stars

John

John, our salesperson, could not have been more accommodating. I was there with a friend who was picking out a mattress. John was very patient with her and answered all of her questions. My pillow purchase was unplanned, but I love it.

July 6, 2017
Unprompted review
Rated 4 out of 5 stars

Excellent In Store Representatives, Good, Affordable Furniture

Excellent In store representatives, they were incredibly helpful and were able to answer 100% of our questions quickly. As post College graduates starting our married life, the furniture we received was priced very well for the quality, and delivered on the day they stated. The furniture we purchased met our expectations from what we saw on the show floor, however we bought a sectional and it has a metal bracket that connects each side of the furniture. One of those brackets ripped out of the wood that connects the furniture together, however, with a little bit of drill and handy work (no work that exceeds amateur household tool skills) , I was able to reattach each hook on the couch to reconnect the furniture. Me and My Fiancé are pleased with our purchase still despite a minor hitch in the set up, and I would go back to Old Brick Furniture any day!

July 6, 2017
Unprompted review
Rated 5 out of 5 stars

Very Satisfied

From start to finish, we had a great experience with Old Brick. The furniture came in as ordered in the timeframe we were given. On the day of delivery, the two delivery men were very helpful and knowledgeable, even pointing out a feature on the sofa bed we didn't know about. They were extremely careful while navigating doorways and took the time to look around beforehand to make sure that they had a clear path. They were courteous, prompt and efficient. Overall, a five-star experience!

July 6, 2017
Unprompted review
Rated 5 out of 5 stars

Great selection of quality furniture

Great selection of quality furniture. No pressure from sales to buy now. Delivery was when scheduled and courteous delivery men. Looking forward to many years with new sofa and chair

June 30, 2017
Unprompted review
Rated 5 out of 5 stars

Always an enjoyable experience at Old …

Always an enjoyable experience at Old Brick. The associates are knowledgeable , friendly and know their merchandise. It's great to browse around without pressure and know the sales staff is ready to answer any question when you're ready. The selection is wonderful and the 6 month payment plan is great. Affordable,classy and top notch quality furniture. Lastly, the delivery was quick and smooth with a couple of real pros!

June 29, 2017
Unprompted review

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