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See what reviewers are saying

Rated 1 out of 5 stars

Your delivery had ruin my vacation. Late! Stated 7 days and it took longer than that. Upon writing this, I have yet get my camera. Thank you very much.

Rated 3 out of 5 stars

Great camera and excellent customer service. However camera let down by user app. Older apple devices do not allow you to use app view and edit etc if they are using iOS 11.hopefully Olfi will rectify... See more

Rated 2 out of 5 stars

Excelent. The only limitation is that the products only seens to be shipped from UK. Unfortunately the case malfunctioned on my 3th dive The camera drowned. ☹

Company replied

Company details

  1. Photo Shop

Information provided by various external sources

Capture the unmissable with Olfi® Action Cameras.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

243 reviews

5-star
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Rated 5 out of 5 stars

Twin Battery Charging Bundle

I contacted Olfi by phone directly with a query which was dealt with the same day. Got a very helpful call-back, and the following day got my 2 battery and twin charger pack. Top service, thanks.
It's worth noting that the Twin battery charging bundle is available in UK stock despite Olfi website showing it available on back-order.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great product

Great product and equally great customer service from the Olfi team, always friendly and welcoming.

February 19, 2020
Unprompted review
Rated 2 out of 5 stars

Didn’t work as required

Didn’t work as required. Good service from the vendor though.

February 17, 2020
Unprompted review
Olfi logo

Reply from Olfi

I'm ever so sorry that we failed to provide you with the level of service that we strive to provide to all of our customers. It appears from your review that you received an item which had a fault on it. However, it is very rare to receive such a negative service review. Whilst product issues are rare, we strive to satisfy our customers concerns as quickly and as pain-free as possible by providing clear and timely solutions. I am very sorry if we failed on this occasion.

Rated 5 out of 5 stars

A Great Team for a Great Camera

A good and friendly team offering fast delivery on orders and excellent customer service.
As a former GoPro owner, although I'd read all the reviews and watched the videos about the Olfi One.Five Black, I didn't expect a camera costing half the price of a GoPro to live up to the hype and actually deliver the features advertised - I was wrong!
The Olfi doesn't just deliver, it actually exceeds my needs in an action camera, and the range of mounts are fantastic.
I have no hesitation in giving Olfi a 5 Star rating.

February 13, 2020
Unprompted review
Rated 4 out of 5 stars

great camera, bad app

The camera quality and the individual settings are amazing, the price is also a great plus. The camera itself would be five stars. I'm only rating a four because of the app. The app is buggy and I couldn't download videos onto my phone and the editing section of the app is dodgy. Also, one of the cases broke immediately when I was meant to be vlogging and recording stuff. But the customer service is great and I would recommend the camera and the company is fantastic.
Hopefully, the app will be improved...

January 13, 2020
Unprompted review
Olfi logo

Reply from Olfi

Hi Holly, Thanks for your feedback - It's very much appreciated. We are so pleased that you enjoy your camera. With regards to the app, your points are duly noted and will be looked into. The majority of downloading issues with the app is caused by a corrupt file on the memory card, or a card which isn't formatted often. However, i will pass this information onto the developer to review and look into, to see if it can be a bit more helpful when these issues occur. I completely agree that the editing feature of the App needs reviewing. However, in the meantime, i-Movie is a great intuitive editing app for iPhone users, and Inshot for Android is free and good for social media quick edits, or Power Director (In-app purchases available) is perfect for more advanced video layering and editing, and also has wider audio editing features than inShot.

Rated 5 out of 5 stars

Excellent customer service

I am very happy with the Olfi one.five black action camera that I purchased from this company. I also bought various accessories and unfortunately one of them had a manufacturing defect. As soon as I contacted them about this, they organised a replacement for me. I would definitely recommend Olfi for their excellent, friendly customer service.

January 8, 2020
Unprompted review
Rated 5 out of 5 stars

Website nice and clear

Website nice and clear, quick and easy to use, detailed information.
Top quality products and kept informed from ordering to dispatch.

January 6, 2020
Unprompted review

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