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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the unique and beautiful products, often finding them to be as described or even exceeding expectations in terms of appearance and design. Reviewers frequently mention satisfaction with items like dream catchers, necklaces, and rings, highlighting their aesthetic appeal and quality. The pricing is also often seen as competitive and offering good value. However, some people were dissatisfied with the product quality, noting discrepancies between product descriptions and the actual items. There are also recurring issues with delivery, including long shipping times, and problems with package integrity or order fulfillment. A few customers also expressed frustration with customer service regarding order issues and the origin of products, which are often shipped from China despite the impression of being a local company.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers express satisfaction with the beauty,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the beauty and craftsmanship of items... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express frustration with long delivery times,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant delays, lost packages, and... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the prices competitive and offering good... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Product is not like the description. Text description says hand made in India. What arrived is plastic mould with resin and comes from China. I would not recommend this particular product (o... See more

Company replied

Rated 4 out of 5 stars

When hadnt received in few weeks i realised coming from china and took the shine off it...weel made and will wear just ashame its plastic and not real...will be being more careful with websites going... See more

Company replied

Rated 4 out of 5 stars

I ordered two dream catchers and they are divine and beautifully crafted. the feathers are dipped in gold and the stones are stunning … it did take a while to arrive which i was annoyed with the couri... See more

Company replied

Rated 4 out of 5 stars

The team at Olivenorma are very helpful and managed to solve my order issue in a professional manner. They answered emails quickly and politely. I’m very happy with my purchase.

Company replied


Company details


Contact info

3.4

Average

TrustScore 3.5 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Omg I LOVE it!

Omg! This ring set is gorgeous 😍 ✨️ I actually forgot about ordering it! It was a little surprise! I love it so much!

August 10, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊

Rated 5 out of 5 stars

I have a ton of Olivenormas jewelry and…

I have a ton of Olivenormas jewelry and crystals. I highly recommend checking them out.
Great quality and customer service. They have beautiful mala beads and I even have one of their mandala throw mats that I use on my yoga mat or take to the park or beach.

August 9, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊

Rated 5 out of 5 stars

Ollivenorma bracelets and crystal…

Ollivenorma bracelets and crystal jewelry offer a stunning blend of beauty and intention. Each piece is thoughtfully designed, featuring high-quality crystals that are not only visually captivating but also carry meaningful energy. The craftsmanship is exceptional, with attention to detail that makes every bracelet and piece of jewelry feel unique and personal. Whether you're looking for something stylish or a piece with spiritual significance, Ollivenorma's collection is both elegant and empowering. Perfect for those who appreciate the deeper connection between fashion and wellness.

July 10, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊

Rated 5 out of 5 stars

Happy customer from Hong Kong

I’m in Hong Kong, and the team at Olive Norma made sure I had a seamless e-commerce fulfilment experience. Not only are the products beautiful and made with quality materials; the whole experience also felt so good because it was in support of a creative, independent wellness business.

August 8, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊

Rated 5 out of 5 stars

Ordered a necklace and it came quickly…

Ordered a necklace and it came quickly and is beautiful

August 7, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊

Rated 5 out of 5 stars

Package came within a reasonable time

Package came within a reasonable time, and the ring I got is extremely beautiful!
Very happy with my purchase and definitely will be ordering again!

August 2, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the items from Olivenorma. 😊

Rated 3 out of 5 stars

Unable to contact customer service

I ordered 3 pieces, two arrived without issue. The ring I ordered is not the ring that was sent with the rest if my order. It could be a nice ring for someone else but not my style. Neither the email address provided on their site nor the WhatsApp number are viable and I really want the ring I ordered, not the one they sent. Completely unable to contact them to correct their error and in reading other reviews the email address they state to use is the bogus one that goes nowhere.

August 5, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
We have sent a message via contact@mail.olivenorma.com to your email,please check your email.
Please don't worry, if it is our problem, we will take full responsibility.
Hope you have a nice day!

Rated 1 out of 5 stars

This is a scam.

This site copies photos of products on Etsy and other sites. I ordered a hexagon cut alexandrite ring, and later found the original seller, Ohjewel, on Etsy.

The ring from Olivenorma is a plastic toy. Seriously, it's not even trying to look genuine. I've taken a photo of both rings side-by-side on my review of the product in Etsy ("Hexagon cut Alexandrite ring for women vintage unique cluster Alexandrite engagement ring white gold silver art deco moissanite wedding ring" by Ohjewel).

I wish I could upload a photo here so you know never to fall for these Chinese/Hong Kong scams, claiming everything's free only pay delivery.

These sites change names regularly (I've seen many copies on Facebook since), but they use the same tactics to trap us. Please be careful!

August 4, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
As a reliable seller, please don’t worry, we will not let you have any loss.
Really sorry that the item couldn't meet your expectation. To be honest, our products are good quality with competitive price also get well feedback in the market. 
Could you please send us the picture of the item you talking about?
Could you provide your order number to contact@mail.olivenorma.com so that we can check for you? If we received your email, we would definitely reply you.
Hope you have a nice day!

Rated 1 out of 5 stars

Beautiful choices

Beautiful choices. Unfortunately, the ring I bought from them went from silver to rose gold colored. Not my cup of tea, but the rose gold color still worked with the ring's design, so I just rolled with it. What I don't really care for is that 5 months after purchase, my ring feels like the shank/sizing bar area could easily cut me depending on the situation. Right now, I have the rating in the middle until I hear back from cust. serv.

Update: customer service email kicks back a mailer daemon that went into my spam. Guess I learned my lesson, and now to pass that lesson on: Buyer BEWARE.

March 8, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
As a reliable seller, please don’t worry, we will not let you have any loss.
Really sorry that the item couldn't meet your expectation. To be honest, our products are good quality with competitive price also get well feedback in the market.
Could you please send us the picture of the item you talking about?
If we received your email, we would definitely reply you.
Hope you have a nice day!

Rated 5 out of 5 stars

5/5 stars!!!!! Nooo complaints!!

I ordered a Moss Agate ring set and it was honestly soooo beyond beautiful when it got here , and it got here FAST!! I have noooo complaints about this company and definitely deserve 5/5 stars! I wish I could post a picture/video of the ring because it is so gorgeous !!! Will definitely be ordering from here again and the customer service is fast and good at responding too !!! WORTH IT!!

July 29, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Hiyaa! Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!😊

Rated 5 out of 5 stars

Folks

Folks, I was suffering from anxiety over delivery process but at the end the ring was beautiful, good quality I'm completely satisfied waiting for my next purchase thanks.

July 25, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Hiyaa! Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!😊

Rated 5 out of 5 stars

Wonderful and elegant accessories

Wonderful and elegant accessories. I really loved them and I advise everyone to buy them.

July 25, 2023
Unprompted review
Olivenorma logo

Reply from Olivenorma

Hiyaa! Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!😊

Rated 5 out of 5 stars

I’m super happy

I’m super happy! It’s pretty beautiful and I love to wear my bracelet everyday

July 25, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Hiyaa! Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!😊

Rated 5 out of 5 stars

The ring was more beautiful than I saw…

The ring was more beautiful than I saw online! I’m honestly really happy with it and would order from here again!

July 23, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Hiyaa! Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!😊

Rated 5 out of 5 stars

Gorgeous mala bracelet

Gorgeous mala bracelet. Excellent quality and beautiful package it came in.

February 23, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Hiyaa! Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!😊

Rated 5 out of 5 stars

Best quality products!! Love my difuser and malas!

This company has incredible amazing products, great quality and ships so fast. I really love all my malas, the lamp difuser also is incredible, the aromatherapy and the beautiful presentation! Always.such kind attention !

July 18, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Hiyaa! Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!😊

Rated 5 out of 5 stars

Absolutely love love love my skull ring…

Absolutely love love love my skull ring my Gianna’s got me for our anniversary. It’s so fitting to my style and it is just so beautiful.

July 10, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Hiyaa! Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!😊

Rated 1 out of 5 stars

I ordered a ring from here that claims…

(I know this is long but it’s worth the info)
I ordered a ring from here that claims “it will not fade, change color or leave stains on your finger. Made with black gold plating that will not tarnish” & yet after only 4 days of wearing it my finger is green & the “gold plating” is tarnishing to the copper color. I absolutely do not recommend buying anything from them.
Edit: after talking with customer service for over a day I finally received my refund after they said and I quote
“Dear customer,
We sincerely apologize for the inconvenience that we caused.
We noticed that you left a negative review on trustpilot, indicating that you receive the product have quality problem.
Please accept our sincerest apologies for the inconveniences.
We can give you a full refund because we fight for you and we value you as an important customer.
Other than that, could you please help us delete the comment on trustpilot?
Thanks for your understanding.
Have a nice day.” To which I said that I expect my refund with or without the review because it is a quality issue which lead to them saying
“Dear customer,
Thanks for your message.
Please delete your comment and we will immediately give you a full refund.
Thanks for your understanding.
Have a nice day.💖💖
Best Regards,
Olivenorma Team”
I then received my refund after mentioning the CRSA federal law, threatening getting the FTC & BBB involved. Customer service was responsive & willing to help with my concerns though so that’s the only reason they get one star!

July 9, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Sorry for the not satisfied, this kind of product you bought are so popular and in good quality, , maybe something goes wrong in the production process.
However, your kind opinion would be much appreciated. We will submit this to the related departments for further improvement.
We suggest taking a shower and sleeping without wearing jewelry. Avoid touching water, oil, or sweat to better maintain color and protect jewelry.
After we receive your feedback, we can resend you new products for free. If you don't like the original product, you can change it to other products. But you left a comment and asked us for a full refund directly. At your request, we provided you with a full refund and you can keep the product without returning it.
We are sorry that you are still not satisfied with our service after we provided you with a full refund. We will strengthen training in this area in the future.
Thanks for your understanding.
Have a nice day.

Rated 5 out of 5 stars

Beautiful dream catcher

Beautiful artwork! Love the colors!

July 10, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the contacts from COLEYES. 😊

Rated 5 out of 5 stars

Superb quality

Superb quality. Beautiful products

February 19, 2024
Unprompted review
Olivenorma logo

Reply from Olivenorma

Hiyaa! Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!😊

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