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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the beautiful fabrics, sharp construction, and overall craftsmanship. Many people commend the outstanding customer service, noting the helpfulness, responsiveness, and professionalism of the staff who assist throughout the entire process, from measurement to delivery. The fit of the garments is frequently mentioned as perfect, often exceeding expectations and eliminating the need for further tailoring. However, some customers experienced issues with order tracking, needing to send multiple emails to check the status of their purchases. A few people also reported receiving items that did not fit correctly on the first attempt, leading to exchanges or disappointment.

What people talk about most

Product

Customers consistently express satisfaction with the product, highlighting the amazing and high-quality... See more

Quality

Reviewers consistently express high satisfaction with the quality of products. Customers frequently praise... See more

Staff

Consumers consistently find staff to be positive, helpful, and professional. Many reviewers praise specific... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Order

Users describe ambiguous interactions with order. Many customers report great experiences, praising the fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just received my first (of, hopefully, several) suits from Oliver Wicks. I can't say enough good things about the tailoring, suit and lining fabric, attention to detail, available options, pricing,... See more

Rated 5 out of 5 stars

I am a long-time customer of Oliver Wicks, and I highly recommend them to anyone in need of suits or sport coats. They offer high quality, made-to-measure garments for only slightly higher cost than o... See more

Rated 5 out of 5 stars

I have bought several items from the Oliver Wicks site (shirts, chinos, shoes, ties, scarves) and I have always been satisfied with the quality of their products, which is top-notch. I also have to co... See more

Rated 5 out of 5 stars

I ordered a suit for my son’s wedding. I was a little nervous at first about ordering a suit online but the whole process was smooth and easy, with helpful support staff. The suit looks great, with a... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Clothing Supplier
  4. Custom Tailor
  5. Men's Tailor

Information provided by various external sources

Better menswear, proudly made in Europe. Custom tailored from the finest fabrics by the traditional mills of Italy. Free worldwide shipping & returns. Order online at www.oliverwicks.com.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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Rated 5 out of 5 stars

First time but won’t be my last

Terrific customer service & the suit looked amazing! Had to do some minor tailoring with a local shop but that’s to be expected. Overall, it was a great experience. Will be using Oliver Wicks again!

July 5, 2022
Unprompted review
Rated 5 out of 5 stars

I had to get a new suit after coming…

I had to get a new suit after coming out of quarantine and this was a great experience. Highly recommend buying your next from them. My suit was a little off so I had to get it tailored, the credit Oliver Wicks offers was easy to use and took care of it. I'll definitely be buying from them again.

June 15, 2022
Unprompted review
Rated 5 out of 5 stars

Father of the Bride suit

I ordered a suit for my dad for my wedding. The support staff were very responsive and helpful during the measurements process. Sonya made sure to double check all of the measurements with his pictures, and the suit arrived with a flawless fit. My dad and I are both very happy with the outcome!

June 13, 2022
Unprompted review
Rated 5 out of 5 stars

Suit was delivered ahead of schedule

Suit was delivered ahead of schedule. Sonya was extremely patient working with making changes to my measurements. Good quality control. Good value for the money. Sad to see inflation of prices, but Biden has wrecked the purchasing power of the dollar. Stolen elections have consequences.

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

Great company and great suit

The suit fabric and construction is outstanding. Customer service is excellent. They guide you through the entire fitting and keep you update on the process from start to finish.

May 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great suit for a great price

If you don't care to read a long review, this was worth the money and they do a fantastic job of fitting you and checking to make sure that measurements are correct.

The overall experience with Oliver Wicks was not just pleasant, but reassuring. I'm almost never confident with measuring myself, so it was nice to see the video examples of how to get the correct measurement. There's another layer to reduce errors when they contact you to point out measurements that seem out of the ordinary. I received two measurements to take again. One was inaccurate the first time I took the measurement, so I'm glad they reached out to me about it, and the other was correct, but I can see why it looked like an odd measurement. I have large thighs for a relatively slim stature. In any case, I was reassured when I got the correct measurements in. Several weeks later, when I got the suit, it came in great condition and fit like a charm. All of the features that I asked for were correct, it needed no adjustments, and most importantly, it looked really good on me.

I'm a stickler for detail and I recognize that this isn't a bespoke suit, but the chest pocket was the only pocket where the patterns lined up perfectly. The two side pockets were slightly off, but at least the pattern direction was the same. It's barely noticeable, but the pattern on the sleeves weren't exactly vertical and are ever so slightly angled. It gives the pattern a slightly odd look right at the cuff and seams, where it's most noticeable. The pattern direction matches on the lapels and collar, and overall there's nowhere where the pattern ever truly deviates from its vertical direction.

I love the extra right breast pocket. Sometimes I prefer to separate my phone from other items otherwise it can get really bulky on one side. I've always preferred functional buttons, so it was nice to see that the buttons on the cuff are real. The suit comes in a simple brown Oliver Wicks canvas bag that does a good job of protecting it, but I would prefer something a little sturdier. If I'm getting a custom suit, I'd hate for it to get eaten by moths or something. I ended up getting a suit bag, but it would have been nice to carry it around in an Oliver Wicks suit bag.

Overall, this suit is well worth the price and I would recommend it to any of my friends that are looking to get a custom suit. Good customer service, and good suit.

April 25, 2022
Unprompted review
Rated 5 out of 5 stars

First MtM suit. Very happy

First MtM suit. Very happy with the results. I have found it hard to find suits off the rack without significant tailoring involved. Oliver Wicks made the process very easy, and their customer service team guided me throughout the entire process. Fabric and fit are great.

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

Impeccable

The staff at Oliver Wicks is amazing! The service and workmanship is first rate. I love their products and I’m a forever customer!

April 13, 2022
Unprompted review
Rated 5 out of 5 stars

Awesome experience for wedding tux

I have purchased a few made to measure suits online on the past, and Oliver Wicks by FAR has the best quality and fit by comparison. The suit required minimal tailoring, which is super impressive considering I usually need significant alterations after ordering an m2m suit. And the customer service is INCREDIBLE. Always a fast reply to questions and they were even able to locate one last pair of suspenders for me despite the website saying they were sold out (shout out to Carissa). The whole experience was just a pleasure, could not recommend them enough.

April 8, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service and quality

Excellent service and excellent and quality clothing. The one on one service was outstanding. It was a simple but thorough process for measurement. I even received a call back about an inconsistency in one of my measurements. Turned out Oliver Wicks was correct and caught my mistake.

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

I could not have been any more pleased…

I could not have been any more pleased with my tailored suit from Oliver Wicks.
My order was processed quickly and then received well in advance of the stated lead time.
The color, feel and quality of the material, the stitching, and most importantly the fit were perfect.
I would not hesitate to order again from Oliver Wick.

Sincerely,
Carl F Banas

March 31, 2022
Unprompted review
Rated 5 out of 5 stars

First time ordering from Oliver Wicks

First time ordering from Oliver Wicks. The measurement and order process was very easy. The jacket came 3 weeks after ordering and the fit was extremely good. I have had a number of bespoke suits made over the years and this was my first time with made-2-measure. The fit was very close to perfect! Well made as well. Will definitely order from them again.

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

Great quality and amazing customer support!

Great quality material for the suit and very responsive customer support team (shoutout to Carissa). The initial suit I received was slightly too large because of the measurements that I provided. However, the customer support team was very responsive and offered me different solutions for correcting the problem. Ultimately, I took the suit to a local tailor who was able to make the necessary adjustments within the $175 credit that the company offers. The tailor charged me $135, and the customer support team offered to refund that cost back to the original payment method. The tailor praised the quality of the material, and once probably fitted the suit looked and felt absolutely fantastic. I am a customer for life, no doubt about it.

March 14, 2022
Unprompted review

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