Olivetreehome Reviews 176

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Had a wonderful afternoon making a candle at Helen’s workshop ~ I’ve since been burning the candle & it’s of such good quality & smells amazing, I will be making sure to get a refill. The candle made... See more

Rated 5 out of 5 stars

Helen Mitchell is a very talented young artist who specialises in redesigned furniture.We commissioned a revamp of an Ercol coffee table and we are absolutely thrilled with the result. The table top... See more

Rated 5 out of 5 stars

I attended the candle & crochet afternoon at Loubee's Teashop in Chelmsford. Thank you, ladies, for a really lovely afternoon 😊 What more could you ask for, new skills, fantastic company, great foo... See more

Company replied

Company details

  1. Candle Store
  2. Gift Shop

Information provided by various external sources

Creating vegan friendly scented soy candles which not only smell wonderful but look beautiful too...


Contact info

4.9

Excellent

TrustScore 5 out of 5

176 reviews

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Asks customers to review

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Rated 5 out of 5 stars

The candles are beautiful.

The candles are beautiful and the subscription is such good value. I look forward to the surprise of the scent and the free gift.

February 7, 2021
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Reply from Olivetreehome

Thank you so much for your kind words Jonathan. This makes me very happy that you feel this way on receiving your boxes every month.

Helen

Rated 5 out of 5 stars

Such beautiful candies

Such beautiful candies. Love them! Make super gifts.

February 5, 2021
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Reply from Olivetreehome

Thank you so much Helen for this wonderful feedback. I’m very happy to hear you love them.

Helen x

Rated 5 out of 5 stars

cashmere, vanilla and caramel I LOVE IT

i have been getting soya candles from olivetree for the last couple of years. the online shop is very easy to use . the soya candles are beautifully packaged and the candle is in a white box with a lovely label. It is like receiving a lovely present in the post. speedy delivery and execellent correspondence. Helen is a knowledge of information and guidance on suggesting alternative (i wanted the salted caramel candle but it had been discontinued helen suggested the cashmere,vanilla and caramel. I love it)

January 21, 2021
Rated 5 out of 5 stars

Lovely smell

Love the smell of this candle and the classy glass jar.

January 17, 2021
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Reply from Olivetreehome

Thank you for sharing this Elizabeth. I am so happy that you love it.

Helen x

Rated 5 out of 5 stars

Beautiful products which arrive…

Beautiful products which arrive beautifully packaged so make an ideal gift for someone. Will definitely use again. Thank you.

January 15, 2021
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Reply from Olivetreehome

Thank you so much for such lovely feedback. Enjoy..
Helen x

Rated 5 out of 5 stars

We are return customers

We are return customers. Placed our order and within couple of days received it. Quick delivery and beautiful service.

December 19, 2020
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Reply from Olivetreehome

Thank you for this lovely feedback Iris, this means a lot and thank you for your continued support.
Helen x

Rated 5 out of 5 stars

Helen went out of her way to send my…

Helen went out of her way to send my present of candles directly to the recipient. She put in a lovely personalised card, they were very pleased. Thank you.

December 16, 2020
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Reply from Olivetreehome

Thank you so much for sharing this, I'm so pleased that you loved the gifting service and hope the recipients love it too.
Helen X

Rated 5 out of 5 stars

The candles look beautiful and the…

The candles look beautiful and the service was excellent. They are gifts so I havent opened them up to smell but I'm very happy with them. Thank you

December 16, 2020
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Reply from Olivetreehome

Thank you so much for sharing this Karen, I really hope the lucky recipient loves too.
Helen X

Rated 5 out of 5 stars

I’m so pleased to have found Olive Tree…

I’m so pleased to have found Olive Tree Home. I bought the candle as a gift. It was well received. Helen was delightful to order from, so quick to respond to my questions. Will definitely use again. Oh and the candle scent (cinnamon and apple) was good enough to eat! (hopefully she didn’t!) The hand written card was a lovely touch too.

December 15, 2020
Rated 5 out of 5 stars

Fabulous!

Fabulous tutorial - I had so much fun and the candle is lovely!

December 13, 2020
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Reply from Olivetreehome

Thank you so much for sharing this wonderful feedback. I am so pleased that you enjoyed creating your very own candle.
Helen x

Rated 5 out of 5 stars

Just love when I receive my purchase…

Just love when I receive my purchase from Olivetreehome as it is always well packed and done with care. The little postcard inside with a handwritten thank you is a lovely touch. The item always looks and smells fab! I would recommend anyone to purchase an item from Olivetreehouse as they wouldn’t be disappointed.

December 12, 2020
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Reply from Olivetreehome

Thank you so much Karen for such a lovely review , this has made my day and makes me so happy that you love your purchases.
Helen x

Rated 5 out of 5 stars

Easy Order Process!

The effort to place an order was very small - your selections are absolutely beautiful and the process to order was quick and easy.

December 6, 2020
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Reply from Olivetreehome

Thank you so much Gin, I’m so happy you felt this way and really appreciate you sharing this.
Helen x

Rated 5 out of 5 stars

Fantastic candle and fantastic service

My candle arrived quickly, and very well packaged. It smells divine, and is gorgeous, in a lovely box.

November 30, 2020
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Reply from Olivetreehome

Thank you Nicola, So happy to hear you received safe and sound. Thanks for sharing this.
Helen X

Rated 5 out of 5 stars

My candle was gorgeously packaged and…

My candle was gorgeously packaged and arrived quickly! Would definitely recommend!

November 29, 2020
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Reply from Olivetreehome

Thank you for sharing Lucy and I’m so pleased you loved your candle.
Helen x

Rated 5 out of 5 stars

Beautiful candle set

Beautiful candle set. In a gorgeous box quick delivery

November 21, 2020
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Reply from Olivetreehome

Thank you Leah, so happy you love them.
Helen x

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