Olivia Burton Reviews 477

I bought a watch from Olivia Burton for my wives birthday. Before giving it to her, I had some links removed so it would fit her after opening it. Sadly when opened, the watch had a fault on the face.

I was worried that I would have invalidated the return policy by removing links.

I contacted the returns department and the service I received from Libby was fantastic. I was given the link to a return slip and instructions on exactly what to write so that the process would run smoothly. They have fitted a new face to the original strap and sent me it back in less than a week.

Brilliant service. Thanks Libby

All the watches I have bought from Olivia Burton are beautiful so pleased with them

Libby from the customer care team was excellent and provided incredible customer service. Couldn’t be happier! Thank you so much and of course the necklace I ordered is beautiful.

Very impressed with this company. Delivery was fast, the watch is gorgeous, just like the picture, and it was immaculately packaged.
It came in a lovely box which was beautifully designed. Would definitely recommend this company.

I was very impressed with the prompt, efficient and professional service I received. I most definitely will order again from Olivia Burton. I simply LOVE my watch!!!!
Kind Regards
Asheera Orrie
Republic of South Africa

Ive owned OB watches for over 5 years now, my first being bought at a Topshop in the brands opening days, this watch is still going strong and is one of my most worn - I have replaced the watch strap once and also mix and match my straps and dials often which I really love! I also cannot say enough good things about my house of hugged earring set I always get complimented on them and I mix and match the charms!

Thank you Libby for your excellent Customer Service can’t Thank you enough for all your help and support.

Thank you Olivia Burton great products, beautiful high quality products and fantastic after sales care highly recommend to all my family and friends

I bought a watch that was beautiful when I first bought it, but after only 3 months the watch strap is looking extremely worn. I would expect more from a watch that cost £99 and it will now cost even more to order a new one and be fitted by a jeweller. I wish I would have known beforehand.

Wish I could write a good review but I can’t. I bought a silver large dial watch back in 2017. I subsequently bought a watch for my niece’s 30th birthday and my daughter’s graduation as I loved the design.
Imagine my dismay when the number markers on my watch started to fall off! I’ve owned many watches in my 55 years and never have I had one where the numbers fell off. On contacting Customer Service I was simply directed to a repair site and the cost to repair is half the price of the watch. Bitterly disappointed. I can’t recommend Olivia Burton watches for this reason. The watches are not fit for purpose.

Wonderful customer service from Libby, really helped me out, very much appreciated all her effort.

I received fabulous service from Patricia and the team from Olivia Burton after requesting I replacement ring. They were fast to reply to emails and sorted the problem straight away providing me with frequent updates.
One of the best customer services I've been in contact with!

I was very upset when I lost my watch recently. The customer service advisor could not have been more helpful in offering other options. When we realised my design had been discontinued he found the same watch via Amazon. I am delighted because I love the design and wouldn't want a different design. Thank you for such helpful advice.

I am delighted with this. It arrived promptly, the design was every bit as lovely as it looked on the website and the quality is very good indeed. It will be the perfect watch for summer, and in years to come a joyous reminder of what we've all been through and how we came out of it.

My son knows I am a great admirer of Olivia Burton having, in the past, given me a beautiful hummingbird watch, this week he was finally able to deliver my Christmas present - a set of the House of Huggie Rose Gold Earrings. I was so pleased but unfortunately one of the earrings had a weak clasp. I emailed Customer Service and had an instant reply offering assistance. Fortunately the problem was solved with a small adjustment and I am back to wearing my wonderful gift.

I have been very lucky to have been gifted several watches, necklaces, bracelets, rings and earrings from Olivia Burton over the years.
The quality, design and the packaging alone are always amazing! Because of this I have purchased other jewellery for friends and family, this review is also to rate the excellent customer service I have received also thanks to Libby in customer services.
I purchased a necklace and gift set box (highly recommended) i ordered on my phone but my phone would not let me select is this a gift/gift message (printed on OB card an extra nice touch) so I emailed and Libby efficiently showed me what to look out for in future and also if I told her what I would like she would quickly add it to my order before it was dispatched, she did this so quickly, professionally it really made me appreciate the staff this excellent company hire also. There's always a personal touch with Olivia Burton and also with the customer service, thank you Libby you've added to my positive experience and I know my little niece will love the extra gift message. I was shocked to see these reviews as I have been gifted/purchased since I'd say about 2016... background im a 28yr old female. I have contacted customer service previously for a watch strap issue, again nothing but helpful and rectified within a matter of days. I have 3 watches and have had no issues over the years with those or jewellery. Highly recommended also staff on Instagram super helpful!

I have purchased 2 Olivia Burton watches. The first was was purchased in London at Selfridges in 2017. A rose gold with flowers & mesh band. On Mother’s Day 2021 my husband gave me me the Silver mesh band Sun light floral. I love both watches. Fell in love first time I laid eyes on these watches. Their beautiful & unique. I am a watch fanatic, I have quite a collection of many high end designers, My Olivia’s are at the top of my favorites!

Quick company to charge you but not to give you a refund!!
I tried to buy a watch and when I filled all the information required (personal and credit card), in the end of the process I was told that there was an error with my purchase and it could not be completed. Then, I checked my bank account and they had already charged me for the “mistaken” purchase instantly!! Even though the process was “unsuccessful”!
So when I chatted with the customer service, they told me that the refund should be given automatically, but of course it is not true... And this happened on last Wednesday, and I’m still waiting for my refund...
For sure, I won’t advise a purchase on this website... it is not trustworthy enough!!

DO NOT BUY A WATCH......My husband bought me a watch the dials have fallen off I read various reviews of this happening.
They won’t except this is a fault ok it’s out of warranty but I won’t pay for repair when it’s a production fault.
Also they won’t repair it as my husband didn’t keep the receipt anyway.
Was bought in John Lewis which they can verify extremely disappointed not going waste anymore time with them personally but it’s in the process of action under the consumer rights act.

What a lovely surprise to receive a beautiful bee 🐝 in the post from you yesterday. Our daughter is absolutely delighted to be able to wear her earrings again.
We thank you very much for remembering our request amidst all the upheaval of recent months. I cannot praise your beautiful jewellery and kindness enough.