Olivia Jewelry Reviews 

988
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 550 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the jewelry's appearance, often finding items gorgeous, well-packaged, and of good quality and craftsmanship. The ordering process is generally simple, and customer service is frequently praised for being responsive and helpful, sometimes offering replacements or refunds. However, some customers noted significant quality issues, such as items breaking, clasps failing, birthstones falling out, or products appearing cheap and not matching website images. Delivery times are a common concern, with many experiencing significant delays, especially around holidays, and items arriving much later than promised. Though some reported positive interactions, others were dissatisfied with customer service, citing unhelpful responses or unfulfilled promises for replacements or credits.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and appearance. Many customers praise the jewelry... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the stunning and unique... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process simple... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays, sometimes taking... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the quick, helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ordering process was simple but I was disappointed not to see a potential rendering of the product. Shipping took slightly longer than I anticipated and the item was a bit smaller than it looks... See more

Rated 4 out of 5 stars

The products are gorgeous. I'm very happy with them. I ordered them for Christmas presents not realising they weren't from the UK. I would recommend something to be more prominent on the website sti... See more

Rated 4 out of 5 stars

I WOULD LIKE TO UPDATE MY REVIEW. FOLLOWING MY FIRST REVIEW I WAS CONTACTED BY CUSTOMER SERVICES AND WAS VERY PLEASED AT THE SPEED AND WAY THEY TRIED TO RESOLVE MY ISSUE. I AM VERY HAPPY WITH TH... See more

Company replied

Rated 4 out of 5 stars

I ordered 4 chain-linked bracelets with initial and birthstone which were described as 7” long. Unfortunately, 3 of the 4 were just about 6 1/2” long. They are too short to wear. I find even the 7” on... See more


Company details

  1. Jewelry Store

Written by the company

We're on a mission to inspire and share the magic of love, peace, and joy through meaningful jewelry, while keeping ethical sourcing in mind and offering high-quality meaningful jewelry at fair prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

988 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(988)

553 reviews in the last 12 months

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Rated 5 out of 5 stars

Waited a month for delivery!

Waited a month for delivery!
But customer service consistently kept me updated on my 4 items,the name diamond tennis chain ordered for my daughter ,granddaughters and myself which I am extremely happy with 😃

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

No one has gotten in contact with me

I wrote a review here and they said they would help me but no one has gotten in contact with me or replying to my emails !!!
ORDER NUMBER: #594524

July 1, 2026
Unprompted review
Olivia Jewelry logo

Reply from Olivia Jewelry

I'm sorry you've felt ignored, and I want to be open about what we're seeing at our end. We don't have a record of your emails reaching us, and our own attempt to reach you on the 23rd of June may not have landed either, which together points to an email delivery problem we're now looking into urgently. Thank you for posting your order number, because it lets us find your order right away, and I'm making sure someone contacts you directly to get this sorted. It's worth checking your spam folder for our message from the 23rd as well, in case it was filtered there. You won't be left waiting again, and I'm sorry it has taken this to reach you.

Rated 5 out of 5 stars

Omg love our bracelets

Omg love our bracelets. Got matching ones with my 13 year old daughter for her middle school grad and they are beautiful. Love that they don’t tarnish in water and are stunning will be placing an order in the future.

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

Complete fraudsters

Ordered a nice looking bracelet , never arrived, contacted them they said it had been delayed, then delivered, tried to phone, no answer, it's a big rip off. Do not bother with this company, complete fraudsters

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

I *want* to love it however after…

I *want* to love it however after spending $$$, waiting almost a month for it and only wearing it a day, the "gold" is starting to tarnish. I ordered $300 worth for the "free tennis bracelet" which is very cheap and I'm sure won't last long either. I am very disappointed with this purchase/seller and suggest you go elsewhere to find better, tarnish free jewelry that I know exists but was scammed. The quality is just not what you'd expect you'd pay for and after waiting a bit it's really disappointing to say the least.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

My original order had a slight issue, and they immediately replaced my necklaces and got new ones out really fast. They were really professional and I felt like it was great customer service!! Love my necklaces, and will wear them for a long time. Classic and well made.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer support

I wasn’t a 100% satisfied with s custom piece I ordered,and when it was brought to their attention, they immediately offered me store credit to have it remade. Amazing customer service and support.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very nice

The necklace isn't as heavy as I assumed, but that's ok - it's beautiful and very well made. Shipping was approx 2 weeks - not bad at all for a custom piece. I really like it and would def purchase from this company again.

June 15, 2026
Unprompted review

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