I love everything about Olivias.com at the moment. This is a recent discovery and I'm hooked; great website navigation and item description has meant each purchase made has been perfect for my needs.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Olivias website is full of the most gorgeous items which I kept going back to over and over again. Ordered 3 items : the ribbon knot sculpture; Merapi lava ball vase and Merapi large vase for my n... See more
Company replied
Great customer experience. Sadly received a product that had some damage on delivery but was promptly resolved by one of their team seamlessly and without fuss. Shout out to Lauren for resolvin... See more
Company replied
With Christmas a couple of weeks away, wasn't expecting a quick delivery, but item was received within three days. Was also packaged really robustly. Item itself is great, screws are invisible and met... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Sofa Store
About Olivia's
Written by the company
Everyone can imagine it. Their best life. The home of their dreams, surrounded by (slightly envious) friends.
At Olivia’s, we make it happen. Because we’ve already curated everything you need to make your best life a reality. Want to go Scandi and strip it right back? Go ahead. Recline in regal splendour like Her Majesty? It’s your destiny. Whether you live in Windsor, or Wigan. Whether you're minimal or all about doing it to the max. Olivia’s curate, so you can create. Create your best life. Olivia's was born out of a desire to bring the best of the furniture world into one space. We search the world for the latest trends in designer and luxury interior design, working with industry experts to bring you beautiful furniture, normally only for industry insiders. Our award-winning interior designers hand pick each item, working closely with various artisans, designers and brands ensuring that each piece reaches the outstanding quality one would expect. It is our own passion for luxury furniture that drives us. Create your best life nowContact info
5-8 Brookmead Industrial Estate, Telford Drive, Stafford, Staffordshire., ST16 3ST, STAFFORD , United Kingdom
- +44 330 053 3120
- customersupport@olivias.com
- olivias.com
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Customer Service
I had issues with the delivery and Olivia’s were so proactive to help resolve the problem. A new item was ordered within the day, and their team were fantastic. I can’t wait for my replacement cabinet to arrive!
December 12, 2025
Unprompted review
Mirror delivered smashed in the box
Ordered a mirror arrived ten days later smashed to bits in the box because there was absolutely no packaging apart from the cardboard box. Told this was “sent by the supplier” not sure what that has to do with anything an item should be packaged correctly if ordered from this company? Then I had to chase everyday for 4 days to get them to confirm I can get rid of the smashed mirror in the very large box blocking up my house because they might need it back? Absolute waste of time don’t even bother ordering from here.
November 15, 2025
Unprompted review
Reply from Olivia's
Hi Aneeka,
Thank you for sharing your feedback, and I’m really sorry for the experience you’ve had. We understand that receiving a damaged item is incredibly frustrating.
I’m also sorry for the delay in confirming whether the damaged mirror needed to be collected. We completely understand how inconvenient it is to have a large broken item taking up space in your home, and you should not have had to chase us repeatedly for an update.
This isn’t the level of service we aim to provide, and your feedback has been passed on internally so we can address both the packaging issue and the communication delays to ensure this doesn’t happen again.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Olivia's
Horrible delivery and costumer service
I ordered two wardrobes, quite expensive order, and paid for a white gloves delivery. the delivery company called 3 weeks later giving me no option for delivery date. They indicate one date only, which was a working day and I could not be home. When I asked for an alternative date, they said it would be a month after and wanted to charge £75 for storage reasons. Olivia's was not proactive in any way to support me. Eventually I had to pay extra £75 to get it delivered on a Saturday. Feels like a scam to me.
I found this completely unacceptable, and shows no respect for costumers. People cannot stay home at the disposal of a delivery service they pay for.
December 9, 2025
Unprompted review
Reply from Olivia's
Hi Rose,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience, especially after placing such an important order and paying for a white-glove delivery service.
This is an exceptionally busy time of year for our delivery partners, and while they manage their own scheduling, you absolutely should not have been left with only one delivery option, especially one you weren’t able to accommodate. We completely understand how unreasonable and inconvenient that felt.
The additional £75 charge for a Saturday delivery is a fee set by the courier for out-of-hours service, but we should have been more proactive in supporting you and helping find a suitable solution without you feeling unsupported. I’m very sorry that this wasn’t handled as it should have been.
Your experience is not reflective of the level of service we aim to provide, and your feedback has been passed on so we can address this with the courier and improve how we communicate and assist customers during busy periods.
Thank you again for bringing this to our attention, and we truly apologise for the frustration caused.
Olivia's
Dreadful Service
Dreadful delivery service order #194930. Day 1, notified of delivery but no delivery. Spoke to courier after taking day off and had to take another day, only 1 of two items arrived. Case opened with Olivia's as order says fulfilled. Olivia's closed the case despite me sending an email from their courier, who subcontracted the delivery, confirming the second item hadn't been delivered and they didn't know when it would be.
Tried to call Olivia's customer service but the line just cuts off the call after 3-4 minutes.
A simple delivery has cost me more time off work than the price of the items. To make it worse they threaten to charge you if you're not in to take delivery. Not impressed!
Update, despite filling in another customer service form 2 days ago, no reply and STILL no delivery of my part order
December 8, 2025
Unprompted review
Reply from Olivia's
Hi Derek,
I’m really sorry to read about your experience, and I completely understand your frustration, especially given the time and inconvenience this has caused you.
This is an exceptionally busy time of year, and your item is delivered directly from our manufacturer, which unfortunately means delays can occur outside of our control. That said, we have been doing everything possible behind the scenes to get this resolved for you, and I’m very sorry that this hasn’t been reflected in your experience so far.
Your case should not have been closed prematurely, and I apologise for the added stress this caused. We are continuing to chase the manufacturer and the courier to get your remaining item delivered.
Regarding our phone lines, we’re aware of the increased call volume at this time of year and are working to improve this so customers can reach us more easily.
Thank you for your patience. We know this hasn’t been the smooth experience you expected, and we’re committed to putting it right as quickly as possible.
Olivia's
lovely mirror
easy ordering, good selection of products. good communication with the seller and safe delivery
December 5, 2025
Unprompted review
Great experience with Olivias
Great experience with Olivias. I have had quick delivery and good prices on the things I've have ordered. Thank you.
November 19, 2025
Unprompted review
Faulty goods not replaced
Order a console table 4 weeks ago, table arrived and it’s faulty. Was told it would be replaced last week took a day off work. Nothing arrived. Have asked 3 times for a managers details totally ignored. Faulty table sat waiting collection with no date and all you can say someone from the manufacturer will be in touch. Simply not good enough you have been paid in good faith and I’ve no product!!
I would not recommend this company for anything customer services is awful 😞
November 8, 2025
Unprompted review
Reply from Olivia's
Hi Julieanne,
We’re sorry to read your review and to hear about the frustration this experience has caused you. This is certainly not the level of service we aim to provide.
As your order was delivered directly from our supplier, we have to liaise with them for replacements and collections. This is the busiest time of year for our manufacturers, but please be assured that we always do everything we can to chase them for swift resolutions and updates. We completely understand how disappointing it is to take time off work and not receive the replacement as expected.
We apologise that you’ve had to follow up multiple times and felt ignored; that is never our intention. We are actively pushing our supplier for a confirmed collection and replacement date and will continue to do so until this is fully resolved for you.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused. Please feel free to reach out directly if you need any further support in the meantime.
Olivia's
My item arrived damaged through the…
My item arrived damaged through the transportation of delivery. The customer service support I received as a result was excellent and the matter was resolved immediately.
I have purchased other items from Olivia’s without any issue and this was something out of their control.
Due to my previous experiences and the support received on this occasion, it will not prevent me from purchasing from, or recommending others to, Olivia's in the future.
November 19, 2025
Unprompted review
Reply from Olivia's
Hey Colette,
Thank you so much for taking the time to share this thoughtful review! 💛 We're really sorry your item arrived damaged, but we’re glad our team could resolve it quickly for you.
It means a lot to hear that, despite the issue, your past experiences and the support you received have given you the confidence to keep shopping with us and even recommend us to others.
We truly appreciate your understanding and continued trust! 😊
Olivia's
Slowest delivery ever and no mention at…
Slowest delivery ever and no mention at checkout, customer service not helpful at all !!
November 8, 2025
Unprompted review
Reply from Olivia's
Hi Debbie,
For us to be able to offer such an extensive range as we do on site, we do deliver some items directly from the manufacturer. I note that you did contact us shortly after purchase to see if we were able to improve on the advertised lead time, and our agent responded to you a few hours later to explain why this would not be possible in this instance.
Our lead times are advertised above the add to cart button on site and then sent out to everybody in the order confirmation email. I can see that your order was dispatched yesterday and is due to be delivered to you today. You will have received a dispatch notification yesterday with the link to track the delivery and options for the delivery day.
Olivia's
I am very delighted to have found…
I am very delighted to have found Olivia’s. Great quality furniture and very pleasant website
November 17, 2025
Unprompted review
Reply from Olivia's
Hey Luka,
Thank you so much for your lovely review! ✨
We're thrilled to hear you’ve discovered us and are delighted with both the quality of our furniture and your experience on the website.
We really appreciate your kind words! 😊
Olivia's
Really easy to use website
Really easy to use website - beautiful pictures to show the products up close and in-use. Really simple delivery process and love that you can use Shop as well - really looking forward to receiving my items
November 16, 2025
Unprompted review
Reply from Olivia's
Hello Sam,
Thank you for the wonderful feedback! ✨
We're so pleased to hear you found the website easy to use and enjoyed the detailed product photos. It’s great to know the checkout and delivery process felt simple too - and we’re excited for you to receive your new pieces! 🏡💛
Olivia's
An excellent experience
The item we ordered fits our home perfectly and was delivered quickly and in perfect condition. We have never used Olivia’s before but would consider them for future homeware purchases because the quality, price and individuality of the items are excellent.
November 14, 2025
Unprompted review
Reply from Olivia's
Hey Rob,
Thank you for your lovely review! 🌟
We're so glad to hear that Melodie was able to help you over the phone - she’ll be delighted to know her support made a difference.
We really appreciate you taking the time to share your experience! 😊
Olivia's
Ordered a side table and paid extra for…
Ordered a side table and paid extra for Olivia’s transit-damage insurance. Their website clearly stated delivery to mainland Scotland was included. The next day, I was told there had been a “glitch” and that their supplier wouldn’t deliver to my area unless I paid an extra £75. They offered to cover half “as a goodwill gesture,” which is ridiculous—my address is mainland West Scotland.
They then refunded the order but kept the £2.50 insurance fee, even though nothing was ever dispatched. Only after I challenged it did they return it, again calling it “goodwill.” Completely unacceptable experience from start to finish. The mistake was clearly their end and should have been rectified correctly.
November 13, 2025
Unprompted review
Reply from Olivia's
Hi David,
I completely understand your frustration regarding the delivery charge. In some cases, certain items are dispatched directly from our suppliers, and some of these suppliers apply a surcharge for deliveries to specific postcodes in mainland Scotland. This is outlined on our website under our 'Delivery Information' section.
We’re very sorry for the confusion caused. The refund for the insurance fee was unfortunately missed in error, but as soon as you brought this to our attention, it was processed immediately.
We do appreciate your understanding and are sorry again for the inconvenience this caused.
Olivia's
Excellent customer service on the…
Excellent customer service on the telephone with Melody (customer service agent) helping with my order.
November 10, 2025
Unprompted review
Reply from Olivia's
Hello Mr Darkins,
Thank you for your lovely review! 🌟
We're so glad to hear that Melodie was able to help you over the phone - she’ll be delighted to know her support made a difference.
We really appreciate you taking the time to share your experience! 😊
Olivia's
Poor communication
I’m gutted I didn’t get my 1st 5% discount email when I registered so I lost out on my 1st order. Ordered my item 2 weeks ago only to receive an email today that it isn’t no longer available. After 2 emails chasing eta of my order.
November 8, 2025
Unprompted review
Reply from Olivia's
Hello Sonya,
Thank you for your feedback, and I’m really sorry to hear you didn’t receive your 5% welcome discount email. That’s definitely not the experience we want for new customers. 🙏
Aside from that, we’re glad you’re enjoying the site, and we hope your next experience is even smoother! 💛
Olivia's
Reply from Olivia's
Hey Ing-Mari,
Thanks for your review! 😊
We're glad our team was able to respond to your enquiry quickly - always happy to help!
Olivia's
Beautiful items, great service
The Olivias website is full of the most gorgeous items which I kept going back to over and over again. Ordered 3 items : the ribbon knot sculpture; Merapi lava ball vase and Merapi large vase for my new lounge as I decided to treat myself to some lovely ornaments and sculptural pieces having recently redecorated. All 3 arrived within the expected lead time via DPD in two separate deliveries. The level of packaging was superb so that the items were in perfect condition. They were absolutely as described and exactly like the photos on the website. lovely items that were worth the splurge and add an extra touch to the room. Thoroughly recommended.
November 5, 2025
Unprompted review
Reply from Olivia's
Hello Mo,
Thank you so much for sharing your experience! ✨
It’s wonderful to hear that you kept coming back to browse - we love that our pieces caught your eye while you were redecorating. The ribbon knot sculpture and Merapi vases are stunning choices, and we’re thrilled they arrived safely, well-packaged, and exactly as expected.
It sounds like they’ve added the perfect finishing touches to your new lounge, and we’re so happy they were worth the treat. 💛
Olivia's
Libby
Libby is very much helpful and responsible member of Olivia's team. Her effort in resolving any issues is much appreciated! She deserves a raise :)
- NS Interiors Team
November 3, 2025
Unprompted review
Reply from Olivia's
Hey Elen,
Thank you so much for your kind words! 🌟
We're thrilled to hear that Libby has been so helpful and diligent. We’ll be sure to share your lovely feedback with her. She’ll be delighted! 😊
Olivia's
The throw is absolutely amazing
The throw is absolutely amazing, beautiful quality, delivered in pristine condition and exceeded my expectations. Can you please do it in more colours, dark chocolate would be divine. Thank you.
October 30, 2025
Unprompted review
Reply from Olivia's
Hey Jayne,
Thank you so much for your lovely feedback! 🧡
We're thrilled to hear the throw exceeded your expectations and arrived in perfect condition. We love your suggestion for a dark chocolate colour, we’ll definitely pass it on to the team! 🍫✨
Olivia's
Great range of products
Great range of products, website so easy to navigate. Ordering was really quick and efficient and communication regarding delivery has been excellent.
October 31, 2025
Unprompted review
Reply from Olivia's
Hello,
Thank you for your fantastic review! 🌟
We're thrilled to hear you enjoyed our product range and found the website easy to navigate. It's great to know the ordering process was quick and that our delivery communication met your expectations. 🛍️✨
Olivia's
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