I love everything about Olivias.com at the moment. This is a recent discovery and I'm hooked; great website navigation and item description has meant each purchase made has been perfect for my needs.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Olivias website is full of the most gorgeous items which I kept going back to over and over again. Ordered 3 items : the ribbon knot sculpture; Merapi lava ball vase and Merapi large vase for my n... See more
Company replied
Great customer experience. Sadly received a product that had some damage on delivery but was promptly resolved by one of their team seamlessly and without fuss. Shout out to Lauren for resolvin... See more
Company replied
With Christmas a couple of weeks away, wasn't expecting a quick delivery, but item was received within three days. Was also packaged really robustly. Item itself is great, screws are invisible and met... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Sofa Store
About Olivia's
Written by the company
Everyone can imagine it. Their best life. The home of their dreams, surrounded by (slightly envious) friends.
At Olivia’s, we make it happen. Because we’ve already curated everything you need to make your best life a reality. Want to go Scandi and strip it right back? Go ahead. Recline in regal splendour like Her Majesty? It’s your destiny. Whether you live in Windsor, or Wigan. Whether you're minimal or all about doing it to the max. Olivia’s curate, so you can create. Create your best life. Olivia's was born out of a desire to bring the best of the furniture world into one space. We search the world for the latest trends in designer and luxury interior design, working with industry experts to bring you beautiful furniture, normally only for industry insiders. Our award-winning interior designers hand pick each item, working closely with various artisans, designers and brands ensuring that each piece reaches the outstanding quality one would expect. It is our own passion for luxury furniture that drives us. Create your best life nowContact info
5-8 Brookmead Industrial Estate, Telford Drive, Stafford, Staffordshire., ST16 3ST, STAFFORD , United Kingdom
- +44 330 053 3120
- customersupport@olivias.com
- olivias.com
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great choice and prices
September 25, 2025
Unprompted review
Reply from Olivia's
Hey!
Thank you for your feedback!
We’re glad to hear you enjoyed the variety and found our prices appealing. 😊
Olivia's
Lovely shop and no issues with service
Lovely shop and no issues with service
September 24, 2025
Unprompted review
Reply from Olivia's
Hey Emma,
Thank you for your kind words!
We're so pleased to hear you’ve had a smooth experience shopping with us. 💫
Olivia's
table in stock and dispatched quickly
I wanted a specific table, it was in stock, and it was dispatched almost immediately
September 23, 2025
Unprompted review
Reply from Olivia's
Hi Douglas,
Thank you for your feedback!
We're so glad to hear you found the table you wanted and that it was dispatched quickly. We hope you love it! 😊
Olivia's
Pleasant overall experience.
That’s my second time ordering from the website. Olivia’s has beautiful unique pieces that add an elegant design to every room. My experience has been great and I would highly recommend the service and the products to everyone. Thank you Olivia’s team.
September 22, 2025
Unprompted review
Reply from Olivia's
Hi Ana,
Thank you so much for your lovely review!
We're delighted to hear that your second experience with Olivia’s has been just as positive and that our unique pieces are helping to add elegance to your home.
Your recommendation means a lot to us, and we’ll be sure to pass on your thanks to the team! 😊✨
Olivia's
I love everything about Olivias.com at…
I love everything about Olivias.com at the moment. This is a recent discovery and I'm hooked; great website navigation and item description has meant each purchase made has been perfect for my needs. Delivery info is reassuring and accurate and items are packaged well. Above all the quality of product is excellent for the price. I have made use of sale prices and couldn't be happier.
September 19, 2025
Unprompted review
Reply from Olivia's
Hey Sarah,
Thank you so much for your wonderful review!
We're thrilled to hear that Olivia's has been such a great discovery for you. It’s fantastic that you’ve found the website easy to navigate, the product descriptions helpful, and the delivery smooth. We’re especially glad you’re happy with the quality and value of your purchases.
Your support means a lot, and we can’t wait to welcome you back for more! 😊✨
Olivia's
Good website
Good website
Good array of interesting products for sale
September 14, 2025
Unprompted review
Reply from Olivia's
Hey Steven,
Thank you for your feedback!
We’re glad you enjoyed browsing our website and found our selection of products interesting. 😊
Olivia's
It was very easy to find what I wanted…
It was very easy to find what I wanted and the filters worked well.
September 11, 2025
Unprompted review
Reply from Olivia's
Hey Lisa,
Thank you for your review!
We're glad to hear you found exactly what you were looking for and that the filters made browsing easy. 😊
Olivia's
Small footprint writing desk with loads of character
Olivia’s website featured multiple photos from various angles, as well as showing the furniture piece in a room setting. Along with comprehensive measurements, all this gave us complete confidence that our furniture choice will be perfect for the room and purpose. We only ordered yesterday but have already received emails regarding dispatch and delivery which we are eagerly waiting. Thank you
September 6, 2025
Unprompted review
Reply from Olivia's
Hey Rosemary,
Thank you for sharing your experience!
We’re so pleased to hear that the detailed photos, room settings, and measurements gave you confidence in your choice.
It’s great to know the quick dispatch updates have already reached you, and we can’t wait for your new furniture to arrive and complete your space. ✨
Olivia's
Great customer service and swift…
Great customer service and swift response to questions
September 4, 2025
Unprompted review
Reply from Olivia's
Hey,
Thank you for your feedback!
We’re so glad our team could assist you quickly and provide the service you needed. 💫
Olivia's
First class
Excellent products and choice, easy to order and reasonably priced. If only I’d found you sooner
September 3, 2025
Unprompted review
Reply from Olivia's
Hey,
Thank you for your kind words!
We’re pleased that you found us and are satisfied with our range, quality, and pricing. Delighted to have you as a customer, and here’s to many more beautiful finds ahead! ✨
Olivia's
I ordered 2 items in July 19,2025 and…
I ordered 2 items in July 19,2025 and it’s paid already by my Credit Card, But the product didn’t arrive yet until now. But Olivia’s Team asked for another amount for very unreasonable matter . It’s paid already. Why I have to pay . It’s not my fault. I hope this issue will resolve.I think this is SCAM.
July 19, 2025
Unprompted review
Reply from Olivia's
Hi Maria,
We're sorry to hear about the trouble you're experiencing, but it seems there may be some confusion, as we believe you’ve contacted the wrong company.
To clarify, we do not ask for any additional payment after an order has been placed and paid for. If you didn’t receive your order or were asked to pay more by “Olivia’s Team,” we recommend double-checking the order confirmation and contacting the correct seller directly.
We hope this gets resolved quickly for you. If you still believe your order was placed with olivias.com then please contact us at customersupport@olivias.com
Olivia's
I ordered 3 products on 6th August
I ordered 3 products on 6th August. Shipping times are hidden away on the website so was surprised that I wouldn’t receive my items for 3-4 weeks. 4 weeks later I email for an update to be told it will be at least another week. Asked for a refund… can’t imagine it will be quick. If they do this to enough customers imagine the profit from all the interest!
September 1, 2025
Unprompted review
Reply from Olivia's
Hi Liz,
Thank you for your feedback. We’re very sorry to hear you feel disappointed with your experience.
All of our product pages clearly state the estimated lead times before placing an order under the shipping information dropdown.
Unfortunately, on rare occasions, there can be delays from our suppliers that are outside of our control, which has unfortunately happened in this instance. We completely understand how frustrating this must be and do everything we can to keep customers updated and minimise any wait.
Regarding your refund request, please rest assured that once processed, refunds are issued promptly, and we do not withhold or benefit from funds in the way suggested.
We truly value your patience and your comments, as they help us continue to improve.
Olivia's
The website was very clear
The website was very clear, the photos and descriptions of products very clear.
I phone them to clarify some information about an item, and they were very helpful.
August 27, 2025
Unprompted review
Reply from Olivia's
Hey Nuria,
Thank you for your lovely feedback!
We’re delighted that the Olivia's candle holder has added both elegance and warmth to your home. It’s wonderful to hear you’re so happy with the design and quality.
Your recommendation means a lot! 🕯✨
Olivia's
Beautifully designed and very well…
Beautifully designed and very well made! OLIVIA’S candle holder adds elegance and a warm glow to my living space. A perfect mix of style and quality. Highly recommend!
August 23, 2025
Unprompted review
Reply from Olivia's
Hey Ajo,
Thank you for your wonderful review!
We're so pleased to hear you love your Olivia's candle holder and that it’s bringing both elegance and warmth to your space.
Your recommendation means so much to us! 🕯✨
Olivia's
Olivia's defines quality in Product and Service!
Olivia's defines quality in Product and Service!
Olivia's is definitely the place to go if you are looking for top quality products supported by an exceptional level of service - consistently so! I have placed a few orders now and Libby Roberts has been there for me - top class assistance, always going the extra mile. My dilemma for delivery to the 1st and 2nd floor of my building (no lift access) was quickly solved by Libby who engaged with Atlas on my behalf for the delivery. Olivia's supported by Libby and team gets it right - a showcase for online retail. Thank you! I love engaging with you and can't recommend you highly enough.
August 11, 2025
Unprompted review
Reply from Olivia's
Hey Gerlize,
Thank you so much for your incredible review!
We’re absolutely delighted to hear how happy you’ve been with both our products and service. It’s wonderful to know Libby has been such a great support, going the extra mile to make sure your deliveries were handled smoothly. We’ll be sure to pass on your kind words to her and the team; they’ll be thrilled!
Your continued support and recommendation mean the world to us. 😊✨
Olivia's
Great customer service and resolved an…
Great customer service and resolved an issue I had promptly and to my satisfaction so very happy :) x
August 25, 2025
Unprompted review
Reply from Olivia's
Hey Maxine,
Thank you for your lovely feedback!
We’re so pleased our team could resolve the issue quickly and that you’re happy with the outcome. Your kind words mean a lot to us 🙂
Olivia's
Easy to use website
Easy to use website, fantastic clear photos and as much info as possible before buying on line. I have just made my first purchase on line, I don’t yet know how easy it would be to return a damaged or unwanted item, but I’m hoping I never need to find out. Fantastic choice of items to suit all price points. Very excited to receive my first item. So glad I found you!!!
August 22, 2025
Unprompted review
Reply from Olivia's
Hey Petina,
Thank you for such a thoughtful review!
We’re delighted to hear you found the website easy to use and the photos and product details helpful when placing your first order. It’s wonderful to know you’re excited about your item arriving. We hope it’s everything you’re wishing for. And while we hope you’ll never need to return anything, our team will always be here to help if you do.
We’re so glad you found us too! 😊✨
Olivia's
Quality goods
Products looked good quality at a fair price. Items easy to order.
August 20, 2025
Unprompted review
Reply from Olivia's
Hey Gordon,
Thank you for your review!
We’re so glad to hear that you found the ordering process simple and that the products looked great, with a fair price.
We hope you enjoy your purchase! 😊
Olivia's
I’ve been doing business with Olivia…
I’ve been doing business with Olivia for a while and I can truly say they are such a pleasure to work with. Libby is my account manager and she is exceptionally great to work with. She’s responsive and really helpful and always gives amazing suggestions and updates on everything. I would recommend Olivia to everybody. The Customer Service is absolutely amazing and they’re very good at sourcing out Furniture and accessories.
August 13, 2025
Unprompted review
Reply from Olivia's
Hey Osman,
Thank you so much for your wonderful feedback!
We're delighted to hear that working with Olivia’s has been such a positive experience for you. It’s fantastic to know that Libby has been so supportive. She’ll be so happy to receive your kind words.
We truly appreciate your recommendation and look forward to continuing to support you with beautiful furniture and accessories! 😊
Olivia's
An excellent choice of products at…
An excellent choice of products at competitive prices. Easy to use website, and ordering. Looking forward to receiving my first order.
August 18, 2025
Unprompted review
Reply from Olivia's
Hey Albert,
Thank you for your review!
We're so pleased to hear you found the website easy to use and loved the variety and pricing of our products.
We hope your first order arrives quickly and that you enjoy it! 😊
Olivia's
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.