Ombudsman Reviews 18

Usmam Ahmed and Kristina Mathews the Ombudsman

Serious Concerns About Investigation Quality and Evidence Review, and understanding and knowledge of Job.

My experience with the Financial Ombudsman Service has been extremely disappointing and raises serious concerns about the quality of investigation standards and evidential review.

After submitting extensive documentary evidence regarding a dispute with a lender, including credit report records, email correspondence, breaches, false claims and SAR disclosures, the final decision appears to contain several internal contradictions.

For example, the investigator concluded that my credit file had already been corrected earlier in the process.ths after a massive part of my complaint being the finance company tried to get away with saying my credit report had been sorted and then by sending me out my monthly credit report with them. The invistigator took a full month ignoring a massive part of my complaint. Well all of it and after seeing my monthly credit report he asumed it was a credit report. No explantion nothing. The final decision later confirms that the amendment was not actually submitted until 7 October, nearly a month after the error had been acknowledged. So wasted a month with Usman, he has no interest in his Job and it tells the moment you speak to him.

These two positions cannot logically both be correct.
During this period I was repeatedly told that the credit file had already been amended. In reality, the correction had not yet been submitted.

There were also other significant issues that were never explained in the decision, including:

• A refund that operational evidence shows could be processed within minutes, yet took around 10 days during a declared vulnerability period.

• Multiple assurances that credit file amendments had been completed when they had not been actioned.

•Evidence showing another lender successfully processing payments during the same period the original lender claimed payment failures.

• No clear explanation of how lending declines were assessed despite references to credit score impacts.

After more than three months of investigation, many of these core evidential issues were never addressed in the reasoning. I was a vunre, red flag after red flag.

The Ombudsman system is supposed to provide independent, evidence-based resolution. Unfortunately, in this case the decision leaves significant unanswered questions about how the evidence was actually assessed.

I hope the organisation reflects on the importance of transparent reasoning and thorough investigation, especially when cases involve vulnerable customers and serious financial consequences. Im left in debt, buisness away to fold and now left registered fully disabled with more long term health issues due to this

I am writing to raise a formal complaint about the poor level of service I have received during the handling of my case. The process has fallen significantly below the standards of fairness, accuracy, and professionalism that I expected from your organisation.Address my Formal Complaint to Alan Chattell which is unprofessional and rude and cowards after 2024 no one allocate me a case worker Horrendous

The Local Government and Social Care Ombudsman is, in my experience, a complete disgrace and a shocking waste of public money. We raised an extremely serious complaint involving elderly and disabled residents who were being forced to live in absolutely vile, dangerous conditions — surrounded by piles of rotting food, bags of decomposing meat crawling with maggots, rats, and mice. The stench was unbearable, and rats were literally running over our feet.

You would think that an organisation set up to protect vulnerable people and hold councils to account would treat such a situation as urgent. But no — instead, the Ombudsman sent a generic, copy-and-paste response, brushed the whole thing aside, and closed the case without lifting a finger. No investigation, no follow-up, no compassion.

It’s outrageous that taxpayers are funding an organisation that appears more interested in ticking boxes than actually helping people in need. When the lives and dignity of vulnerable citizens are at stake, this kind of indifference is beyond unacceptable — it’s shameful. The LGSCO should be held accountable for their failure to act.

My recent phone call to the Ombusman proved to be monotonous of historic events.
Reading all the reviews about the corruption I would request that you look into this agency and where the money came from for them to be in operation. A journalist has been exposing the corruption not working for the tax payers more leaning towards the rouge companies. After my complaint that sat amongst other complaints for over three months failed to address.
If I could address and give some clarity to my own experience by this agency, their conduct is like a dog returning to its own vomit !

they dont know what they are doing, two of the staff I had to talk with have no common sense.

What a waste of time, wouldn't bother using them.

1. I have utilized the services of the financial ombudsman several times, but my experiences have been frustrating due to their inadequate service and apparent bias towards retailers. My issues primarily involved my mortgage lender, Lloyds Bank, and during my interactions, I encountered an ombudsman representative named Chris Chin, who frequently interrupted me and contradicted my statements. I believe the fundamental criteria of the ombudsman are flawed, leading me to conclude that pursuing matters through the county court is a more viable option. My previous court victory regarding a charging order demonstrated this, yet the ombudsman still requested additional written documentation from the judge, despite my clear explanation of my situation as a former service member dealing with PTSD, anxiety, and depression. Unfortunately, the ombudsman seemed disinterested in my complaints, merely relaying information from my mortgage company that I had not received. Overall, my dealings with the ombudsman have been disappointing and cumbersome, prompting me to escalate my complaint to court. The handling of my mortgage by both the bank and the ombudsman has been disgraceful, and I would advise others to avoid their services and handle matters independently. What is the point of the ombudsman unless the government need to look into the ombudsman people our been let down by a corrupt and incompetent administration the ombudsman poor poor poor . Stay away

Complete waste of my time. The Ombudsman didn't challenge the poor provider or ask the right questions.
Apparently, they have limited scope in terms of asking for evidence due to their entity status.

I am not sure what their purpose is

Corrupt and totally bais for our case
Save your time because you will still end up loosing your money in the end!

THE PO NI say they are impartial re the psni LIES THEY ARE THE PSNI TRADE UNION I now this for a fact After my 3 assaults and criminal damage 12th Aug 23 I made a very bad move by "trying" to complain to the above re the female PSNI officerwho lied re me 14th Aug the so called "impatial" PONI did nothing that is why she dared to lie 19th Dec 23 I KNOW 2 NAMES S GILL AND A POPPENWELL both did nothing re OLGA WEBB the offier of whom I SPEAK !00% TRUE EVERY WORD I SWEAR ABOVE

No professionalism in this case!
I have purchased pair of flight tickets. The case was very simple. I didn’t get my tickets or any information about it. Ombudsman didn’t find anything wrong with that.
In this case I only believe my name was not British. And thats why I lost £849.20
Disgusted and lost for words.
Costumer service is so bad that I would struggle to put it in words. After all I am speechless to see so many negative reviews about ombudsman, no wonder I lost my case!!!
Very sad. And finally I would like to know if I could actually complain how they dealt with this particular case. I am so furious how they handled this even though didn’t act up on as I was expecting after so much information and fact proof presented!!!! I am shocked on other words.

Totally useless I was awarded 50 for not having incoming calls on my mobile from o2 for 4 months
o2 offered me 500 and I felt that this was not enough and went to this wonderful service who had all the evidence and they awarded me 50 !!
I hope we as tax payers do not pay for this

Another totally useless organization, staffed by biased, dark glasses wearing, incompentents without conscience. They should be encouraged to play in the traffic, and hopefully won't come back.
Do not waste your time with this Ombudsman, or any of them, they are all not to be trusted !

Same with the LGSCO they all have one pot and they all use it. Just unbelievable how these ombudsmen, or women always side with the authority you are complaining about. Two checks of the same backside. A disgrace and a waste of public money.

My partner and I are facing severe issues with Wren after a disastrous experience with unsatisfactory service and products. We decided to contact a third party to ensure justice against a company that misled customers and provided inadequate services and products. However, the Ombudsman does not seem to be impartial. We submitted pictures, phone call records, and documentation demonstrating that Wren provided false information, and manipulated customer statements. Despite presenting evidence, the Ombudsman still appears to favor Wren. This doesn't seem impartial; it feels more like a result of capitalism and nepotism.

Energy Ombudsman and BES thick as thieves. How do you spell bribery and corruption?