I've had major problems transferring my ISA between 2 banks through no fault of my own. This has resulted in financial losses to myself. I've had to raise 2 cases, one against each bank as they blame... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
i get good result nice, kind people
These guys will do everything they can to fob you off and avoid giving you a case. I was in a difficult situation with solid evidence and a lawyer behind me, yet they still did not acknowledge my evid... See more
Very disappointing experience. I felt the Ombudsman only listened to one side of the story and did not properly consider my complaint about Wolverhampton City Council. In my opinion, the process... See more
1.6
Bad
27 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No professionalism in this case!
No professionalism in this case!
I have purchased pair of flight tickets. The case was very simple. I didn’t get my tickets or any information about it. Ombudsman didn’t find anything wrong with that.
In this case I only believe my name was not British. And thats why I lost £849.20
Disgusted and lost for words.
Costumer service is so bad that I would struggle to put it in words. After all I am speechless to see so many negative reviews about ombudsman, no wonder I lost my case!!!
Very sad. And finally I would like to know if I could actually complain how they dealt with this particular case. I am so furious how they handled this even though didn’t act up on as I was expecting after so much information and fact proof presented!!!! I am shocked on other words.
November 30, 2024
Unprompted review
Totally useless
Totally useless I was awarded 50 for not having incoming calls on my mobile from o2 for 4 months
o2 offered me 500 and I felt that this was not enough and went to this wonderful service who had all the evidence and they awarded me 50 !!
I hope we as tax payers do not pay for this
September 27, 2024
Unprompted review
Another totally useless organization
Another totally useless organization, staffed by biased, dark glasses wearing, incompentents without conscience. They should be encouraged to play in the traffic, and hopefully won't come back.
Do not waste your time with this Ombudsman, or any of them, they are all not to be trusted !
December 19, 2023
Unprompted review
Same with the LGSCO they all have one…
Same with the LGSCO they all have one pot and they all use it. Just unbelievable how these ombudsmen, or women always side with the authority you are complaining about. Two checks of the same backside. A disgrace and a waste of public money.
March 20, 2024
Unprompted review
Useless and biased
January 29, 2024
Unprompted review
The Onbudsman is not a partial party
My partner and I are facing severe issues with Wren after a disastrous experience with unsatisfactory service and products. We decided to contact a third party to ensure justice against a company that misled customers and provided inadequate services and products. However, the Ombudsman does not seem to be impartial. We submitted pictures, phone call records, and documentation demonstrating that Wren provided false information, and manipulated customer statements. Despite presenting evidence, the Ombudsman still appears to favor Wren. This doesn't seem impartial; it feels more like a result of capitalism and nepotism.
November 27, 2023
Unprompted review
Energy Ombudsman and BES thick as…
Energy Ombudsman and BES thick as thieves. How do you spell bribery and corruption?
May 17, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.