They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
DN25363263 was helpful in working it out that I can continue receiving this great product at an affordable price and time frame with free shipping. Omegaxl has helped my dad and I greatly but unfortun... See more
Company replied
During our recent move I forgot to change our address on some of our autoship items, omega XL being one of them. I received an email from there team letting me know the order had been returned and aut... See more
Company replied
I called to cancel my autoship subscription because I can't afford to cover any overdrafts, due to my forgetting about the autoship charge. I explained to Victor that I forgot about this month's autos... See more
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Company details
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
396 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OmegaXL
Hi, Terry. Thank you for your feedback! We’re delighted to hear you enjoyed our online service. Your support means a lot to us, and we look forward to serving you again soon!
Every time I’ve called to cancel my…
Every time I’ve called to cancel my order because I didn’t feel what I took was helping and then I am in a position to not be able to take them due to where I work(they keep saying in need to continually take them). The person I talk to badgers me into keeping my subscription and extending out the time for the next reorder. I give up fighting with them and just extend again. I’m still not taking any of the items I’ve bought and they are just sitting on a shelf collecting dust.
November 21, 2025
Reply from OmegaXL
Hello, Shannon. Thank you for sharing your experience with us. We’re truly sorry to hear that you’ve felt pressured when trying to manage your subscription—that’s never the experience we want for our customers. Your feedback is very important, and we’ll use it to improve how we support you. If you’d like, we can help cancel your subscription right away and make sure you’re not charged for products you don’t need. Please reach out to us directly so we can resolve this quickly and ensure you feel comfortable with your choices. We appreciate you bringing this to our attention.
Good luck canceling your subscription
Good luck canceling your subscription! Customer service is awful! Took several attempts to cancel.
November 27, 2025
Unprompted review
Reply from OmegaXL
Hello, John. Thank you for sharing your feedback. We’re truly sorry to hear about the difficulty you experienced canceling your subscription—that’s not the level of service we aim to provide. Your comments are important to us, and we’re reviewing this to ensure the process is easier and more respectful moving forward. If you still need assistance, please reach out to us directly so we can resolve this quickly. We appreciate you bringing this to our attention.
Marie was fabulous
Marie was fabulous. Very thorough and personable. That personal touch is big with me. Answered all my questions quickly and easily. Very pleased with this experience and the results.
November 24, 2025
Reply from OmegaXL
Hello, Teresa. Thank you so much for sharing your experience! We’re thrilled to hear that Marie provided such thorough and personable service. Delivering that personal touch and making sure all your questions are answered is exactly what we strive for. We truly appreciate your feedback and look forward to serving you again!
I'm glad it is not a fake company
I'm glad it is not a fake company. When I wanted to change my order time I tried to contact a human. I don't like to converse with emails I like to know I'm being heard. The site directed me to the chat which I tried. They resolved my issue. I'm happy about that.
I still like communicating with humans though.
November 22, 2025
Reply from OmegaXL
Hi, Dianna. Thank you for sharing your feedback! We’re glad to hear your issue was resolved and that our team was able to assist you. We understand how important it is to feel heard, and we appreciate your honesty about preferring human interaction. Your input helps us improve, and we’ll continue working to make your experience as personal and convenient as possible. If you ever need assistance again, we’re here for you!
Can't be any better
I was well taken care. Every question I had was fast and well answered. All my worries where well taken care .
David was more than helpful. He was great. Thank you very much.
November 21, 2025
Reply from OmegaXL
Hello, Fernando. Thank you for sharing your experience! We’re so glad to hear that David provided the support you needed and answered all your questions quickly and thoroughly. Taking care of our customers is our top priority, and your feedback means a lot to us. If you need anything else, we’re always here to help!
It works I was wheelchair bound until I…
It works I was wheelchair bound until I took omegaxl it truly is a godsend you guys are the best I can't say thank you enough.
December 11, 2024
Reply from OmegaXL
Hi, Ethan. Thank you so much for sharing your experience! We’re truly honored to hear that OmegaXL has made such a positive impact on your life. Stories like yours inspire us every day, and we’re grateful for your trust and support. If you ever need anything, we’re always here for you!
agent was quick and helpful
agent was quick and helpful, changes were complete and accurate.
November 20, 2025
Reply from OmegaXL
Hi, Dennis. Thank you for sharing your feedback! We’re thrilled to hear that our agent was quick, helpful, and ensured your changes were completed accurately. Providing efficient and reliable service is always our goal, and it’s great to know we delivered that for you. If you need any further assistance, we’re always here to help
I'm happy with the customer service
I'm happy with the customer service. And the willingness to work with my reduced budget. Excellent customer service.
November 19, 2025
Reply from OmegaXL
Hello, Rebecca. Thank you for sharing your experience! We’re so glad to hear that our team was able to provide excellent customer service and work with your budget. Your satisfaction is our priority, and we truly appreciate your trust in us. If you need anything in the future, we’re always here to help!
Great customer service, very informative and helpful
Very understanding and helpful
November 18, 2025
Reply from OmegaXL
Hello, Melonie. Thank you so much for your kind words! We’re thrilled to hear that you found our team understanding and helpful. Your feedback means a lot to us, and we’re always here if you need anything in the future.
Very understanding and helpful.
Very understanding and helpful.
Didn't pressure me, was willing to help.
November 10, 2025
Reply from OmegaXL
Hi Pam. Thank you for sharing your feedback! We’re so glad to hear that our team was understanding and helpful, and that you felt supported without any pressure. Providing a positive and stress-free experience is always our goal. If you need anything else, we’re here for you!
The customer service rep.
The customer service rep., Mike T. was very helpful and was able to work with us so Mom and I didn't have to give up the Auto ship option. Thanks Mike and OmegaXL Team! Mom's only 4 days in, taking the capsules so hopefully she'll see some results in time.
November 17, 2025
Reply from OmegaXL
Hello. Thank you for sharing your experience! We’re so glad Mike was able to assist and help keep your Auto-Ship option in place—that flexibility is important. We appreciate your trust in OmegaXL and hope your mom starts feeling the benefits soon. If you need anything along the way, we’re always here to help!
I appreciate the chat box
I appreciate the chat box. It makes things clear and Mike, who took care of me, did a great job in correcting my address. I love the product. I have osteoporosis arthritis and the two months I had placed the product on hold until we got settled at our winter address, I saw more inflammation. I will be glad to resume my Omega XL.
November 15, 2025
Reply from OmegaXL
Hello, Sandra. Thank you for sharing your experience! We’re so happy to hear that Mike was able to assist you and make things clear through the chat. It’s great to know your address update went smoothly and that you love OmegaXL. We appreciate your loyalty and are glad you’re ready to resume—your feedback about noticing a difference during your pause really means a lot. If you ever need help again, we’re just a message away!
Very polite helpful and was able to…
Very polite helpful and was able to help us financially.
November 13, 2025
Reply from OmegaXL
Hi, Sherry. Thank you for sharing your experience! We’re so glad our team was able to assist you and provide the support you needed. Helping our customers find solutions that work for them is always our priority. If you ever need anything else, we’re here for you!
Great customer service
I was able to get great customer service; it helped me make a decision about the medicine
November 3, 2025
Reply from OmegaXL
Hello Tina. Thank you for sharing your experience! We’re so glad our team could provide the support you needed to make an informed decision about your order. Your trust means a lot to us, and we’re always here if you have any questions or need further assistance.
Reply from OmegaXL
Hello Vicki. Thank you for sharing your feedback! We understand that auto-ship isn’t for everyone, and we appreciate you letting us know. Our goal is to make your experience as convenient as possible, so if you’d like to update your auto-ship settings, we’re happy to help. Please reach out to our support team!
very helpfull and understanding
November 8, 2025
Reply from OmegaXL
Hi Leon. Thank you for your kind words! We’re so glad to hear that our team was helpful and understanding. Providing excellent support is always our goal, and your feedback means a lot to us. If you ever need assistance again, we’re here for you.
Very polite
Very polite, very helpful, & willing to offer me a deal for me to be able to.continue with the product. I'm very thankful for her help.
November 8, 2025
Reply from OmegaXL
Hello, Dorothy. Thank you for sharing your experience! We’re so glad to hear that our team was polite, helpful, and able to find a solution that works for you. Your satisfaction means a lot to us, and we appreciate your continued trust in our product. If you ever need further assistance, we’re always here to help!
The Omega Customer Service was very…
The Omega Customer Service was very helpful to me. I needed to postpone my automated orders for about 3 months & rest to sure I was able to do it within 10 minutes - and was able to change it until Feb 2026. They (Mike) was very helpful & quick, Mrs. Graff
November 7, 2025
Reply from OmegaXL
Hello, Mrs. Graff. Thank you for sharing your experience! We’re so glad Mike was able to assist you quickly and help postpone your auto-ship to fit your needs. Making things easy and convenient for our customers is always our goal, and we appreciate your trust in us. If you need any further adjustments or assistance, we’re always here to help!”
Reply from OmegaXL
Hi Cindy. Thank you so much for your kind words! We’re thrilled to hear that our customer service team was able to assist you promptly. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent support whenever you need it!”
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