They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David... See more
Company replied
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Review summary
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Reviews shaping this summary
DN25363263 was helpful in working it out that I can continue receiving this great product at an affordable price and time frame with free shipping. Omegaxl has helped my dad and I greatly but unfortun... See more
Company replied
During our recent move I forgot to change our address on some of our autoship items, omega XL being one of them. I received an email from there team letting me know the order had been returned and aut... See more
Company replied
I called to cancel my autoship subscription because I can't afford to cover any overdrafts, due to my forgetting about the autoship charge. I explained to Victor that I forgot about this month's autos... See more
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Company details
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
396 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't be pushy
I am not happy about having to live chat and then live chating again because I couldn't get anybody on phone. Told 25 minute wait. Just to get my shipments manageable . First time after a bunch of back and forth she finally agreed to holding shipment to March and then one bottle every month. Why would I want to pay postage every month? I asked and finally got next shipment coming in April and then 2 bottles every 60 days. This stuff is crazy expensive the way it is, with not having a 5 month surplus on hand because you can't manage your shipments without a headache.
December 30, 2025
Reply from OmegaXL
Hello! Thank you for sharing your feedback. We’re sorry to hear about the challenges you experienced with managing your shipments and reaching us by phone. We understand how important convenience and cost-effectiveness are, and we appreciate your patience while working through the adjustments. Your comments help us improve, and we’ll make sure they’re shared with our team. If you need further assistance or have any questions, please don’t hesitate to reach out—we’re here to help.
I am so greatful for Omega Xl
I am so greatful to have watched the commercial for omega xl. It has changed my life by 100%. I feel great everyday, I have more energy because im no longer in pain. For the past 9 months my life is so much more enjoyable. I can do things that I have not been able to do before. I thank you omega xl for the introduction you sent out with John Walsh's help. I was blessed with that message. Thank you again.
December 29, 2025
Reply from OmegaXL
Hello, Elizabeth. Thank you so much for sharing your experience! We’re thrilled to hear that OmegaXL has made such a positive impact on your life and helped you feel better every day. Your story inspires us, and we’re grateful to have played a part in your wellness journey. Thank you for trusting us!
Elder abuse …
This company was told three months ago via phone to cancel the auto-pay and products. Since then they have gone into my mother’s account three times without permission. This is unacceptable and I consider this elder abuse. A stop payment was initiated with our banking institution for a full refund! I saw your response and my family has nothing to discuss with your company ever again! Train your employees not to deceive people who request cancellation! You are blocked from the account and cannot access it ever again! Good luck with this business! Undesired bottles received on Saturday were sent back via USPS. Have a nice day!
December 22, 2025
Unprompted review
Reply from OmegaXL
Hello, Traci. Thank you for sharing this with us. We’re deeply sorry for the inconvenience and concern this situation has caused. This is not the experience we want for our customers, and we take these matters very seriously. Please contact us immediately at so we can review the account, stop any future charges, and work toward a full resolution. Your feedback is important, and we’re committed to addressing this promptly and improving our processes.
Reply from OmegaXL
Hello, Jesus. Thank you for your review! We’re thrilled to hear that our team member provided excellent assistance. Delivering great customer service is always our priority, and your feedback means a lot to us. If you need anything else, we’re here to help!
Got here in a reasonable amount of…
Got here in a reasonable amount of time,even though it was during the holidays. I waited till I couldn't wait anymore glad they got here thank y'all so much
December 27, 2025
Reply from OmegaXL
Hello, Monroe. Thank you for your kind words! We’re so glad your order arrived in a reasonable time, especially during the busy holiday season. We appreciate your patience and are thrilled to hear you’re happy with your purchase. If you need anything else, we’re always here to help!
Products OmegaXL are not at all…
Products OmegaXL are not at all effectively and expensive . Every time I try to cancel subscription they try to defer it. The money back is NO guarantee. They keep deferring it so they won’t give back the money even if it doesn’t work at all (I still have empty bottles). I tried to stop the automated order right after 30 days by calling. They could stop the shipping in time but they wouldn’t and keep pushing me trying. They said they would extend 30 days money back guarantee but when I tried to stop again they kept pushing me to extend using it and eventually no money back for sure.
October 5, 2025
Unprompted review
Reply from OmegaXL
Hello, Tien. Thank you for sharing your experience. We’re truly sorry to hear about the challenges you faced with cancellation and the money-back guarantee. This is not the experience we want for our customers, and we appreciate you bringing it to our attention. Please contact us directly at so we can review your account, stop any future shipments, and work toward a resolution. Your feedback is valuable, and we’re committed to improving our process to ensure transparency and customer satisfaction
Very friendly..And get help quick..
December 11, 2025
Reply from OmegaXL
Hello, Jennifer. Thank you so much for your kind words! We’re thrilled to hear you had a great experience and were able to get help quickly. Providing friendly and efficient service is what we strive for every day. If you ever need anything else, we’re always here for you!
Excellent Service Rep
The representative was very understanding and patient. She made the process very simple and eased my concerns.
December 18, 2025
Reply from OmegaXL
Hi, Mildred. Thank you for your kind words! We’re so glad to hear that our representative was understanding and patient, and that they made the process simple while easing your concerns. Providing a smooth and reassuring experience is what we aim for, and your feedback means a lot to us. We look forward to assisting you again whenever you need us!
Michelle was great she show care and…
Michelle was great she show care and concern for my issue . She resolved it and I was satisfied
December 20, 2025
Reply from OmegaXL
Hello, Tanisha. Thank you for sharing your experience! We’re delighted to hear that Michelle showed care and concern while resolving your issue. Providing personalized and effective support is what we strive for, and we’re thrilled you left satisfied. We’ll be sure to share your kind words with Michelle!
The knowledge of the Tep
The knowledge of the Tep, willingness to help and quick resolution.
December 20, 2025
Reply from OmegaXL
Hello, Tara. Thank you for your wonderful feedback! We’re so glad to hear that our representative’s knowledge, willingness to help, and quick resolution made a difference in your experience. Providing fast and helpful support is what we strive for every day. We appreciate your kind words and look forward to assisting you again whenever you need us!
Reply from OmegaXL
Hi, Donald. Thank you so much for sharing your experience! We are happy to hear that we meet your expectations. Your feedback means a lot to us, and we look forward to serving you again soon!
Easy to communicate with chat online
Easy to communicate with chat online. Representative handled my request quickly and professionally
December 15, 2025
Reply from OmegaXL
Hello, Diana. Thank you for sharing your experience! We’re so glad to hear that our online chat made communication easy and that our representative was able to assist you quickly and professionally. We appreciate your feedback and look forward to helping you again anytime!
good experience-quick
December 13, 2025
Reply from OmegaXL
Hi David. Thank you for sharing your feedback! We’re glad to hear you had a quick and positive experience. We appreciate your support and look forward to serving you again!
Omega XL is overrated
Omega XL is overrated, overpriced and over-hyped. I took it for 6 months, with no noticeable benefits over much less expensive Omega supplements. A total waste of time and $$$. Don't fall for the praise lavished upon this product by John Walsh; it does not live up to his lofty claims of this 'miracle' supplement. Seems that many, many people believe anything he says, but don't fall for it.
Walsh should stick to catching bad guys (and polo ponies), his public credibility has dropped a lot for being the pitch man for this lousy product. Read the reviews, see for yourself. Omega 3 does not even rank in the top five supplements of this type. Respectfully submitted, Thomas M Fullerton
December 13, 2025
Unprompted review
Reply from OmegaXL
Hello! Thank you for sharing your feedback, Thomas. We’re sorry to hear that OmegaXL didn’t meet your expectations after six months of use. We understand that results can vary from person to person, and we appreciate you taking the time to share your experience. Your input is valuable and helps us continue improving. If you’d like, our customer care team would be happy to discuss your concerns further—please feel free to reach out to us directly.
Mike in customer service was super…
Mike in customer service was super understanding and efficient in helping me in keeping my subscription otherwise I was ready to give it up...!
December 12, 2025
Reply from OmegaXL
Hello, Richard. Thank you so much for sharing your experience! We’re thrilled to hear that Mike was able to provide the understanding and efficiency you needed to keep your subscription. We’ll be sure to pass along your kind words to him—it means a lot to our team. We appreciate your continued support and look forward to serving you!
great product
The people are very knowledgeable, and the products seems to work beautifully. The autoship can get away from you though, make sure you're on top of taking it.
December 9, 2025
Reply from OmegaXL
Hello, Ronald. Thank you for sharing your feedback! We’re so glad to hear that our team’s knowledge and the product’s performance have met your expectations. We appreciate your note about autoship—staying on top of your schedule is a great tip, and we’re always here to help if you need adjustments or reminders. Your insight helps us continue improving, and we’re grateful for your support!
Communication and Understanding
December 2, 2025
Reply from OmegaXL
Hello, Paul. Thank you for sharing your feedback with us. We truly value clear communication and understanding as part of delivering the best experience for our customers. Your input helps us continue improving and ensuring that every interaction meets your expectations. If there’s anything more we can do or clarify, please don’t hesitate to reach out—we’re here to help!
The agent was polite and made a change…
The agent was polite and made a change on my auto
ship order without any hassle or hesitation.
I had a good experience.
December 6, 2025
Reply from OmegaXL
Hello, Llyod Neff. Thank you for sharing your experience! We’re happy to hear that our team member was able to assist you quickly and make the change without any hassle. Providing friendly and efficient service is always our goal, and it’s great to know we delivered that for you. We appreciate your feedback and look forward to serving you again!
Was able to solve our auto ship issue
December 4, 2025
Reply from OmegaXL
Hello, Jack. Thank you for sharing your experience! We’re so glad we could help resolve your auto-ship issue quickly. If you ever need further assistance or have any questions, please don’t hesitate to reach out. We’re always here to help!
Reply from OmegaXL
Hi, Sharon. Thank you so much for sharing your experience! We’re thrilled to hear our agent was kind and helpful—that’s exactly the level of service we strive to provide. We’ll be sure to share your feedback with the team. If there’s anything else we can assist you with, please don’t hesitate to reach out!
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