The sneakers run EXTREMELY small and there’s no suggestion on their site to inform customers about it. I paid $16 for shipping (heavier side). Now to return I have to pay another $16 and print out my... See more
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See what reviewers are saying
This company had to be the worst to deal with. In between the uniform letters falling off literally within just getting them without even washing them, getting hung up on, getting told incorrect thing... See more
Company replied
WARNING- DO NOT USE THIS COMPANY Not only did they completely screw up our team order, they did not take any accountability for their errors. The uniforms we received were terrible quality, we used... See more
Company replied
I run a non-profit program with over 100 athletes. We order uniforms, body basics, bows, shoes, Poms and more through Omni. Order processing is usually turned around quickly so I get my items fast. Cu... See more
Company details
Information provided by various external sources
For more than 30 years, Omni Cheer has been serving cheerleaders and cheerleading programs with high-quality cheer merchandise from leading brands at affordable prices. With the largest selection of in-stock uniforms in the industry, at the lowest price guaranteed, Omni Cheer is committed to helping cheer teams find the perfect fit with unique customization options. Shop today at OmniCheer.com for a wide selection of cheerleading uniforms, pom poms, warm-ups, cheer shoes and more.
Contact info
12375 World Trade Drive, 92128, San Diego, United States
- 1-800-299-7822
- sales@omnicheer.com
- omnicheer.com
2.2
Poor
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sneakers run EXTREMELY small and…
The sneakers run EXTREMELY small and there’s no suggestion on their site to inform customers about it. I paid $16 for shipping (heavier side). Now to return I have to pay another $16 and print out my own return label. So $32 for shipping fees which is already half the sneaker price. DO BETTER. The box the sneakers come with is a great bonus however. Which we would keep but they run narrow and small. I’ll order from Amazon and enjoy my free shipping and returns.
December 16, 2025
Unprompted review
Reply from Omni Cheer
Hi Chinece,
We are sorry to hear that this product did not fit your athlete as expected. We understand how frustrating it can be when sizing does not match your expectations, especially after paying for shipping.
We strive to provide the most accurate sizing information possible and include a size chart and detailed sizing guidance directly on each product page to help customers make informed decisions. That said, we recognize that fit can vary by athlete, and we genuinely appreciate you taking the time to share your feedback. Your comments have been shared with our product team as they continue to review fit, construction, and sizing communication for additional opportunities to improve our resources abailable to customers like you.
If sizing questions arise in the future, our Customer Service team is available to assist before ordering and can help customers select the best size based on their individual needs. We regret that your experience did not meet your expectations, and we understand your disappointment with the shipping and return costs.
We do appreciate your positive note regarding the packaging and will continue working to improve both our product sizing resources and customer experience. Thank you again for your feedback, as it plays an important role in helping us improve.
- The Omni Cheer Team
Not worth it at all.
This company had to be the worst to deal with. In between the uniform letters falling off literally within just getting them without even washing them, getting hung up on, getting told incorrect things by multiple people, then getting follow up emails with saying my order has incorrect order fulfillments based on the incorrect things I was told. Even the supervisor. So after spending 4,000 + dollars with the company I wouldn't recommend them because it isn't worth it.
October 30, 2025
Unprompted review
Reply from Omni Cheer
Thank you for taking the time to share this feedback with us. We are truly sorry to hear about your experience, and we understand how frustrating it must be to encounter product concerns, communication challenges, and conflicting information, especially after placing such a significant order for your team. This is not the level of service or quality we strive to provide, and we regret falling short of your expectations.
Your athletes deserve uniforms they can feel confident and proud to wear, and we want to make this right. For us to further investigate the issues you described, we kindly ask that you email us at sales@omnicheer.com with your order number and your contact information. Once received, a member of our leadership team will personally review your case and reach out directly to assist you.
We appreciate you giving us the opportunity to address this and hope to earn back your trust by working toward a resolution that supports you and your program.
- The Omni Cheer Team
Horrible Service
The sizing was completely off, and when I received my daughter’s items they did not fit. I was very disappointed to learn that Omni Cheer does not allow exchanges only returns and refunds. I reluctantly agreed, returned the items, and placed my order again. To make matters worse, they do not provide a return shipping label, so I had to pay $15 out of pocket to send the items back.
Even after UPS confirmed delivery back to them, I am still waiting on my refund. I eventually had to go through my bank to file a dispute, which is incredibly frustrating and unacceptable. The only reason I even purchased from Omni Cheer was because my daughter’s school chose them as the vendor. Customer service was no help at all, and this entire process has been a headache. I will be looking for a different vendor moving forward because I am very disappointed, to say the least.
September 19, 2025
Unprompted review
Reply from Omni Cheer
Hi Sb Nae,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the challenges you’ve experienced with sizing, returns, and the refund process. This is not the level of service we aim to provide, and we completely understand how frustrating this must have been for you.
We’d like the opportunity to look into this further and assist you directly. Please send us your order number at sales@omnicheer.com or give us a call at 1-800-299-7822, and a member of our management team will personally review your case to ensure this is resolved as quickly as possible.
We truly value your feedback, as it helps us improve, and we hope we can restore your confidence in Omni Cheer.
— The Omni Cheer Team
The product is good quality if there's…
The product is good quality if there's a problem. We usually get help quickly. Just wish they would send less promotional emails and more coupon codes or give better deals when you buy frequently!
August 13, 2025
Unprompted review
It's always a great experience with…
It's always a great experience with Omni Cheer. We get our uniforms from them every year and the quality is alwas top tier!!
September 4, 2025
Unprompted review
I was sent a defective under shirt
I was sent a defective under shirt, late..that I needed 4 days after arrival and the resolution that was offered to me was me paying to return it to them. Bad all around service and quality control.
August 20, 2025
Unprompted review
Reply from Omni Cheer
Good morning, Thank you for contacting Omni Cheer with your problem. Can you please supply me with your order number or your customer number so I can look into this further?
Do not use this company!!!
Unfortunately, I will not be using this company again and will ensure that all of my colleagues are aware of the terrible customer service this company provides. I ordered over $2000 worth of merchandise and unfortunately, 3 items did not fit. Instead of allowing me to exchange those items, I had to rebuy them at full price when they were originally discounted due to the bulk manner I bought them in the first time, causing me to be out more money. I had to ship back the items that didn’t fit and pay $25 for shipping, and the return form I received stated that I’m also going to be charged a 10% restock fee on those items. Not to mention that I also had to pay for shipping on the new items as my total for 3 items didn’t meet the quota for free shipping that I originally received and even after asking the representative if there was a code that he could provide me due to the inconvenience of having to repurchase these items, he told me no. This is RIDICULOUS and the worst customer service I’ve ever experienced. Thank God none of our items were personalized as that would have been a nightmare. DO NOT USE THIS COMPANY unless you are 1000% sure your items will fit and not need to be returned for ANY reason
August 29, 2025
Unprompted review
Reply from Omni Cheer
We’re very sorry to hear about the issues you experienced with your recent order. Our website previously listed incorrect information regarding a restocking fee. Please note that we no longer charge this fee, and our site is being updated to reflect the change.
You will receive a full refund for the items you returned. While we do not offer exchanges, our website outlines the return process, which was followed in this case.
If there is anything else we can do to assist you, please don’t hesitate to reach out.
Sincerely,
Omni Cheer
This company has horrible customer…
This company has horrible customer service. They claim they do exchanges, but they do not. They take returns and make you do a new order if you need to do a size exchange. You have to pay the shipping fee on your order, pay the return shipping fee and then have to pay the shipping fee again in your new order. That is not an exchange! There is a difference between a return and exchange and they need to update their policy to reportage that they do not do expunges, only returns and new orders.
August 18, 2025
Unprompted review
Reply from Omni Cheer
Hi Omni Cheer Customer,
Thank you for sharing your feedback. We’re sorry for any confusion regarding our return process. To clarify, we do not offer direct exchanges. If an incorrect size or item is ordered, the item must be returned, and a new order placed for the correct product. This process allows us to maintain accurate inventory and ensure customers receive the exact items they need as quickly as possible.
We understand this may feel different from a traditional exchange, and we’ll make sure your feedback is shared with our team as we continue to improve communication around our policies. If you need help with a return or placing a new order, our customer service team will be glad to assist you at 800-299-7822.
Thank you again for taking the time to share your experience.
- Omni Cheer
The worst customer service I’ve ever had
I have ordered from this company for the last 5-6 years and never had any issues. I even sent people to this company for orders.
That changed this year. I ordered 50 cheer uniforms for our junior football program. 3 uniforms didn’t come in. I tried emailing 3 times and never got a response. Finally called after 3 weeks of waiting, then got told they had to review my issue, I would get a response in 24-48 hours. 5 days later I had to call again to ask about it. Sat on hold for 20 minutes to finally be told my claim was denied. I asked why. She told me because they looked back and saw on the packing slip they sent it, so it was sent, there was no way they didn’t send it because their people said they did. I said so I’m just out $280 dollars worth of uniforms a month before the season, and was told she was very sorry she wished she could help but it was denied, but I could order 3 more uniforms. Stay away from this company. They don’t stand behind their sales.
* in response to their response on my review*
They say they need me to verify my email used for the order to see what happened, but then the next paragraph states they weigh tested and double checked my order. Odd, how do you not know what my order is, but you know how your team did the right things on it? The email listed on this account isn’t what I ordered through. They say something to make themselves look good here, and are still absolutely terrible at actual customer service. The proof here folks.
July 7, 2025
Unprompted review
Reply from Omni Cheer
Hi Omni Cheer Customer,
Thank you for reaching out, and we’re truly sorry to hear about your experience. We take all customer concerns seriously and want to ensure this is fully addressed.
If you could please confirm the email address you sent the emails to, we’d be happy to look into what may have gone wrong and ensure it doesn’t happen again in the future.
In the meantime, our team has conducted a thorough investigation into your order. Based on our weight analysis and packing records, all items were confirmed as shipped. We also have multiple checkpoints in place throughout our fulfillment process, including item scanning, packing verification, and customization, to help prevent any errors.
If you have any other concerns or questions please don't hesitate to reach out.
Sincerely,
Omni Cheer
DO NOT USE OMNI! 😡
WARNING- DO NOT USE THIS COMPANY
Not only did they completely screw up our team order, they did not take any accountability for their errors. The uniforms we received were terrible quality, we used their size kits and more than half our girls’ uniforms didn’t fit like the fit kits. Shipping is ridiculously slow and expensive. Save yourself the headache and order from any other cheer company out there.
June 28, 2025
Unprompted review
Reply from Omni Cheer
Hi Omni Cheer Customer,
Thank you for your feedback. We’re sorry to hear about your experience and would appreciate the opportunity to look into this further.
Unfortunately, we weren’t able to locate your order based on the information provided. If you could share your order number or account number, we’d be happy to investigate and confirm whether the correct fit kit was used.
For your convenience, we offer multiple shipping options ranging from 1-day delivery to standard 5–10 business day shipping.
We also have free shipping incentives available:
• Online orders over $200 qualify for free shipping
• Phone orders over $300 qualify for free shipping
Please feel free to reach out to us if you have any question. We’re here to help and want to ensure your experience is a positive one moving forward.
Sincerely,
Omni Cheer
Having to pay for shipping to return an…
Having to pay for shipping to return an item that is the wrong size and loosing 10% for a restocking fee is insane. How unfair and inconsiderate. The shoes are already OVERPRICED!!!!! How long before I receive my REFUND?
July 1, 2025
Unprompted review
Reply from Omni Cheer
Hi Omni Cheer Customer,
Thank you for your feedback, we truly appreciate you bringing this to our attention.
We’re so sorry for any confusion or frustration around the return process. To clarify, we no longer charge a 10% restocking fee, and we’re happy to confirm that this will not be applied to your return. If you happen to have seen this listed anywhere on our site or elsewhere, please feel free to share the link, we’d love to take a look and make sure everything is up to date.
As for your refund, once we receive and review the returned item, it typically takes 7–10 business days for the refund to appear on your end, depending on your financial institution.
We completely understand that returns can be frustrating, and we’re always working to make our policies clearer and more customer-friendly. Please don’t hesitate to reach out to our support team if you need anything else, we’re here to help!
Best,
Omni Cheer
HORRIBLE CUSTOMER SERVICE!
HORRIBLE CUSTOMER SERVICE!
Placed an order for customized bag was emailed customization info wasn't included WHEN IT WAS CLEARLY. 4 phone calls with an hour+ wait on hold to be told my order was completely canceled instead of JUST the customization and I was refunded, which I have not been, and a new order would need to be placed!!!! EXTREMELY DISAPPOINTED will never order with this company again. Still waiting on hold almost 2 hours now to speak with a manager!
July 1, 2025
Unprompted review
Reply from Omni Cheer
Hi Omni Cheer Customer,
Thank you for your feedback. We’re sorry to hear your experience didn’t meet your expectations and appreciate you bringing this to our attention.
We understand how frustrating it can be when there's confusion with an order, especially one involving customization. While we do our best to process and verify all customization details accurately, we regret that this led to multiple calls and long hold times. That’s certainly not the experience we aim to deliver.
Regarding your refund, if it hasn’t yet appeared in your account, please know that it may take up to 7-10 business days depending on your financial institution. If you used Klarna, please reach out to them about the refund. If you'd like us to double-check the status, feel free to contact us directly at orderprocessing@omnicheer.com with your order number so we can follow up promptly.
We understand your disappointment and respect your decision, though we hope you’ll give us a chance in the future to provide the smoother experience we’re known for.
Sincerely,
Omni Cheer
We have been ordering from Omni Cheer…
We have been ordering from Omni Cheer for years for anything my daughter needs for cheer! Shipping is always pretty quickly and they have what we need in stock.
July 1, 2025
Unprompted review
Ok products terrible customer service
Their products are fine nothing spectacular but the customer service is a nightmare. No changes to an order the second it’s submitting, returns are impossible you pay your own shipping up front (not even deducted from the return cost), they charge a 10% restocking fee, I mean it’s a joke honestly. I won’t buy from them again because you can’t make anything right if you have an issue which I did on both my orders.
Changed this from 3 stars to 1 because they are now replying to my review and lying. It says right there on your website the omnicheer.com / en / Returns-and-Exchanges page (trustpilot won't allow me to include a link in this review so I added spaces between) under the "Returns & Exchanges" header "A restocking fee of 10% of an item's purchase price will be charged on returned items."
June 8, 2025
Unprompted review
Reply from Omni Cheer
Hi Omni Cheer Customer,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with our customer service fell short of expectations.
While we do have a no-change policy once an order has been submitted to ensure quick and accurate fulfillment, we want to clarify that we do not charge a 10% restocking fee for returns. We encourage you to review our return process, which is available on our website for transparency and easy access. We will have a team member reach out shortly about the link you provided as it does not work for us.
We appreciate you bringing this to our attention, as it helps us identify areas for improvement. If there’s anything we can do to address your concerns more directly, please don’t hesitate to reach out to us.
Sincerely,
Omni Cheer
Transparency
Edit: your response to my review proves my point. Efficient and appropriate communication would’ve included the return policy on the receipt not make me hunt for it after I bought a a gift and realized I was passed the 30 day policy. Especially since your shipping is pretty outrageous already. Thank you for validating my decision to stay with Amazon.
I am writing to formally express my concern regarding the company’s 30-day return policy, which, unfortunately, was not clearly communicated at any point during my purchasing experience. At the time of placing the order, there was no mention of the return policy, either verbally or in writing. Additionally, the receipt I received did not include any information about return or exchange terms.
It was only when I attempted to initiate a return that I was informed of the 30-day limit. While the company appears firm in enforcing this policy, it is disappointing that the same level of commitment was not applied to clearly communicating it to customers in advance. Transparency around policies such as this is essential to maintaining customer trust and satisfaction.
I hope this feedback is taken seriously and that steps will be taken to ensure return policies are clearly disclosed at the point of sale moving forward. Thank you for your attention to this matter.
June 5, 2025
Unprompted review
Reply from Omni Cheer
Hi Omni Cheer Customer,
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
Our return policy is listed on our website to ensure transparency and easy access for all customers. While we do our best to make this information readily available, we apologize if it was not clearly communicated during your phone order.
Unfortunately, as your order is now outside our 30-day return window, we’re unable to process a return at this time. That said, we truly value your business and would love the opportunity to make this right. Please feel free to reach out to us directly if you have any questions.
Warm Regards,
Omni Cheer
Sales Rep is very responsive
Sales Rep is very responsive
I had used Omni in the past and did not have a sales rep and ordering was very difficult. This year I have been working with a sales rep and it has been so much easier. He has been very responsive and has helped with putting some packages together for me. Omni has a great selection and the shipping is fast.
May 12, 2025
Unprompted review
I thought ordering from Omni was…
I thought ordering from Omni was replicable because I ordered in the past with my other team. I was wrong.
1 rep said it would ship Monday
Another said Tuesday.
When I spoke to another rep the Thursday before, I asked “can i expedite shipping” he said ok. He took my payment and then told me it was too late.
The experience with shipping is HORRIBLE! The worse ever.
April 22, 2025
Unprompted review
Reply from Omni Cheer
Dear Omni Cheer Customer,
Thank you for your feedback. We’re very sorry to hear about your experience and apologize for any inconvenience caused. Unfortunately, with the information provided, we’re unable to locate your order. We’d really appreciate the opportunity to look into this further and make things right. If you could please provide your account number or order number, our team will be happy to assist you as soon as possible.
Thank you for your understanding, and we look forward to resolving this for you.
- Omni Cheer
Excellent source for starting a new squad!
We are a brand new Cheer Squad and Omni Cheer has been an excellent source to get us started! The quality is awesome, the pricing is unbeatable and the ability to order a sample sizing kit so the team members can try on the different sizes before purchasing has been an amazing feature!
April 13, 2025
Unprompted review
ZERO effort to help resolve issues
ZERO effort to help resolve issues. My advice? Don't order online. They won't be able to help you if there is an error. I was told that because the person I spoke to did not take note of our original phone call, there was nothing they could do to fix my order. Very disappointing. Will not use again.
March 27, 2025
Unprompted review
Reply from Omni Cheer
Hi Omni Cheer Customer,
Thank you for your feedback. We want to clarify the details of your order experience. Upon receiving your PO order, we contacted you the same day with the link to upload your purchase order. We also discussed your tight schedule and advised that the fastest option would be to pay upfront, as purchase orders require 24 to 48 hours for review.
Two days later, you placed the online order with incorrect sizes and immediately called to update it. At that time, your order had not yet imported into our system. When you called back later, the order had already shipped, and as we mentioned, once an order is shipped, we are unable to pull it back. However, we did inform you that you could return the order if needed.
We understand that this situation was frustrating and appreciate your feedback. If there’s anything we can do to assist further, please let us know.
I was told the order would be complete…
I was told the order would be complete by 2/18/25, & I am receiving notifications that it's awaiting final review. The order was started in Dec. A rep failed to send me the confirmation of my tax-exempt information in Dec. to start the order process, & when I called to check on the order in Jan., it was cancelled. I replaced the order that same day in Jan., & a month later, the order has NOT been filled. I would appreciate an update on the order status please. I am disappointed in the communication, customer service & time on this order.
February 6, 2025
Unprompted review
Reply from Omni Cheer
Dear Omni Cheer Customer,
Thank you for your feedback. We understand your concerns and appreciate the opportunity to clarify the order timeline.
A quote was provided to you on December 5, 2024, along with the tax exemption information. Please note that quotes are valid for 30 days but do not serve as live orders. We received your request to convert the quote into an order on January 13, 2025. As outlined in our process, the four-week production timeline begins once we receive all required documents and approvals. Currently, the estimated out-of-production date for your order is mid February.
As a one-time accommodation, we are upgrading your free 5-7 business day shipping to 2-day shipping at no additional cost. We appreciate your business and are committed to ensuring a smooth experience. If you have any further questions, please don’t hesitate to reach out.
Best regards,
Omni Cheer
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