Omodaauto Reviews 10

I could write a very long review, but I can't be bothered. Just very unhappy with my Omoda 5, the driver assistance functions are terrible and verging on dangerous. Car is the worst I have ever had and I'll be very happy when the lease is finished. DON'T buy one of these dangerous and awful cars. You have been warned.

I recently had an accident with my omeda e5 where the front sensors did not work causing a collision I noticed that without moving the car I put it in reverse whereupon they activated in norming both Omedaa and octopus energy told me I should be tacking care avoiding the incident pretty much ignored by both company
Leaving e with the costs there is a design and or software fault to prevent future inevitable accidents no response except to say I should be taking care

I ordered an Omoda vehicle on 9 January, with the order called off on 12 January. At the time of ordering, I was clearly advised that delivery would be within three weeks, and a delivery date of 30 January was communicated. Based on this, my wife and I returned our previous car on that date.

Since then, the experience has been extremely frustrating. Omoda has been unable to provide any clear update on where the car is or when it will be delivered. I have been told the vehicle is stuck at the dock, but that Omoda cannot track it and cannot give a delivery date. Nearly a month later, there is still no confirmed timeframe, and I am simply being told they “don’t know”.

Throughout this process, Omoda has repeatedly blamed the broker for the delays, however this has clearly not been the case. My broker has been supportive and transparent from the beginning and has communicated with me regularly. They can only pass on the information they receive from Omoda, and the lack of updates and clarity has come directly from Omoda themselves.

Because of this delay, my household has been left without a car, and we are now having to rent a vehicle indefinitely until Omoda does their job and provides a confirmed delivery date. This is causing ongoing financial and emotional stress. I have also submitted a formal complaint, which has not even been acknowledged.

I find it unacceptable that a customer can order a brand-new car, be given a delivery expectation, return their existing vehicle in good faith, and then be left with no car and no information. Transparency, accountability, and customer care have been severely lacking.

I hope Omoda takes this feedback seriously and improves both its communication and handling of delivery delays.

Not many reviews here as it’s under a different search
See my 1 star review and others at
Omoda Jaecoo

Hi, I went with my wife to VIP event in Grimsby last Friday. Wanted to try Omoda 5 as thining about EV for my wife.
The sale's man was shocking, was not trying to sell the car but put us off claiming he is only 3 months here. Did a lot of research about that model before going to the event. Asked many questions, half of them he did not know. Would not recommend going to that dealership. Maybe good as I would buy Chinese rubbish.

The customer service set up for OMODA in the UK is absolutely shocking. Here is a perfect example. Contact the service centre, any of them and you'll find out that even peoples-omoda garages cannot perform a wheel alignment. In Scotland Falkirk the omoda repair centre, zero alignment, the kwikfit among many other service centres in the area, no settings available to perform a wheel alignment. Customer service complaints then emailed me a list of places to "try" around Scotland and no one can do it.

I purchased my vehicle cash. Delivered to the local Edinburgh Omoda garage with scratches, deep ones on the front of a car with less then 20miles. Then the People omoda sales agent setup my service plan Incorrectly and I almost lost my manufacturer's warranty if I didn't pick up the mistake so they are forced to provide me with my first service free! Honestly customer service is non existent and I can't even wheel alignment or do tracking on my car. Have had to contact a specialist for £70 on a new car! Absolutely shocking. This is one of the big reasons people will go get another known brand. If I were you I would do the same and avoid all the drama! Go join a group on FB and they will provide you with the same issues I've experienced Including that NO ONE can get the dab radio to work in the car, they all stop working then come back and the signal is terrible. The start button works sometimes and just clicks over. These are not my issues, feel free to go to omoda chats and this is a universal every single vehicle issue. New vehicle and the cheap paintwork will leave scratches after the first wash. Don't believe me, phone omoda right now and ask for a wheel alignment or go on a forum and mention the radio or steering or paint. Avoid buying this vehicle. I bought it cash and all I've had was problems and almost lost my warranty if I didn't call and sort out the way the company set up my service plan Day one to day 60 I'm miserable with my purchase. My Vehicle is now on car wow and I'm looking to purchase a better brand. Also I paid 22k vehicle now has 900 miles and I can only get 18k for it and its super new and clean inside and out so depreciation is insane! Don't waste your money on a OMODA C5. Go buy something else..

At the time of writing, there are just three reviews here for OMODA UK, whose web address adds 'auto' to the URL. The OMODA brand is part of the bigger car producer in mainland China, known there as CHERY (yes, just the one 'R'). OMODA UK represents the company in the UK, so will be the only line of contact for customers and dealers alike with the parent company in China.

Two of the reviews - and mine as well - relate to OMODA UK, and not to any individual car the company sells.

I bought mine - an E5 Noble, which is the top of the range EV at the end of December 2024. In terms of how it drives, looks, motor, efficiency and technology in particular, I have been very pleased overall.

In fact I have had just one very small, and incongruous issue since first driving it out of the showroom: the car has a short 'Welcome-Tune' which is programmed to play, every time you get into the driver's side. I think it can be switched off, if found unnecessary and annoying, and it has its own dedicated volume control.

As mine is switched on, and the volume setting is half-way, you would think that the function would do exactly as it says on the tin - i.e. play every time the driver enters the car!

But not in my case! Here it's totally random, might happen a couple of times one day, then disappear for a few days, then return, all of which has become a matter of some humour, but should NOT be happening, irrespective of whether the car costs £30k, £40k or more.

No one knows why this happens, and even when an Omoda rep was visiting a sister-garage on a different software-related issue, and was asked about my issue, he said that other customers and dealers had already officially reported the problem back to China, and he'd done so, too, but no response was forthcoming either to him, my dealer, myself, or any other owners with the same glitch.

Right at the start of 2025, you could phone OMODA UK, and get through within a generally-acceptable waiting time. Now you can be on the line well over 40 minutes and not even be answered.

For some time, when I could get through, I was always answered by one of two Service agents - Hazem or Jordan. Even though the auto-voice would confirm that they knew my call was queued, but could not be answered because 'all of our agents are busy helping other customers', this actually was being very economical with the truth, since Hazem and Jordan had already confirmed to me that 'all of the agents' was, in fact, just the two of 'em'!

Obviously at the start of the year there were a lot fewer owners, therefore fewer customers phoning. By April/May, these poor guys simply couldn't deal with a lot more callers (more cars + more complaints), hence the ridiculous waiting times.

If you weren't aware of this deception, you'd be really annoyed with OMODA UK, for the waiting times, and the fact that basically they were scarcely more able to help you, than Mr Chung in the takeaway down the road!

But, of course, you have to show 100% sympathy and respect to the staff at OMODA UK, because the problem lies firmly at the door of Chery/Omoda back in China, for providing little or no support to their UK arm and customers. Check out OMODA UK at Companies House, they are listed only as a 'Micro' Company, with 'UNDER 10 EMPLOYEES' - a fact that is also apparent when checking their address in West London!

Instead of addressing this problem first, Chery/Omoda has shown a complete disrespect/regard for its existing and burgeoning customer base in the UK, but is happier bringing new models in, before they've sorted out their existing inventory, which seems very short-sighted in the long run!

We are already well served by other Far Eastern manufactures - Honda, Toyota, Mazda, Kia, Hyundai etc - who know how to treat their customers worldwide, but China has a great deal to learn in this respect - not just manufacturing virtually everything we have in our homes, but now having to deal directly with those who have bought their products, which is, I think a new, and perhaps alien situation for them. After all, it's not that they haven't been selling loads of cars in Australia and Malaysia already, so can't play the 'new kid on the block' card!

However, at the end of the day Chery/Omoda has done me a real favour, even if I've lost money because of the speed at which the brand depreciates from new.

Hopefully, when it arrives in July, I shall be getting rid of all things 'Omoda' and taking delivery of a new Ford Puma Gen-E, where not only will I enjoy a great little car, but also the same level of customer service I've had during many years' motoring pleasure.

My slightly-annoying, sporadically-playing 'Welcome-Tune' issue could, on another day, be something potentially far more serious.

I no longer have any confidence in Chery/Omoda, that they know how to, or even want to fix customers' problems going forward.

Bought an Omoda E5 really based on price
I was considering replacing my ford focus estate great car but coming to the end of it's pcp agreement
Went into omoda dealer in gloucester was really impressed by what saw, tried the Jaecoo and the Omoda impressed by both excellent value for money
Went for the E5 because it was an ev and a better finance deal
I've had it about 3 months now done about 3000 miles home charger
Great car, I don't really agree with reviews I've had a lot of cars ranging from a cheverolet caprice to an alfa 156, bmw 428i loads of fords Vauxhall etc etc
The E5 is a great car very nice to drive comfy well finished
I feel I've bought a good car and not paid another 20 grand for a status symbol badge!

If I could give 0 stars I would, there is quite simply no one there to help with basic issues, 3 weeks into ownership I have a few, 1 quite serious but as no fault codes Dealership can't fix what they can't see wrong, emailed omoda several times, and nothing back at all I am quite gobsmacked that I've not had any sort of contact from customer services, or any sort of head office contact car although reasonable price was still thousands of pounds I don't comprehend the 'missing' customer service that I have encountered.

For a new company to the market their service is shocking.
The E5 app is absolute junk and Omoda UK totally ignore your calls or emails. Whilst the car is good value the after sales sevice is non existent and the app reviews are shocking. If they cannot respond to a simple problem like this, I hate to think what it would be like if there is a more serious issue.
I have had Hyundai and MG and never had this apalling level of service from either.
This is how it is after 4 months of ownership.