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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their stunning design, quality, and the unique stories behind each watch. Many appreciate the motorsport-themed watches and find them to be excellent value for money, often purchasing multiple timepieces. The craftsmanship is frequently noted as exceptional, with watches described as elegant, reliable, and built to last. Reviewers also commend the staff for their helpfulness and accessibility, making the purchasing experience smooth and enjoyable. The team is described as brilliant and attentive, providing exemplary service with a personal touch.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the watches for their great... See more

Quality

Clients share positive opinions on quality, consistently praising the craftsmanship, style, and durability of... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a stunning watch! Quality and style far above its price point, but the place Omologato really stands out is in their customer service. From the ordering to the processing and after care they ex... See more

Company replied

Rated 5 out of 5 stars

It’s rare these days to find companies that legitimately care about what they do. Omologato is one of them. They put so much effort into building something special to motorsport - and it shows w... See more

Company replied

Rated 5 out of 5 stars

I bought a watch from a very recently started motorsport inspired watch manufacturer, 10 years ago. It was a purchase made, that has lead to a journey with Omologato, I could never have imagined!! Af... See more

Company replied

Rated 5 out of 5 stars

“Just received my Omologato TIFOSI Indianapolis and couldn’t be happier. It’s a great, fun timepiece with a real story behind it. As a British motorsport fan and watch enthusiast, this brand really sp... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Clock Watch Maker
  3. Jewelry Designer
  4. Motorsports Store
  5. Watch Store

Written by the company

The World’s largest range of Motorsport watches. Designed in England, Raced Worldwide. We’re a proudly independent watch company based in Windsor England and welcome all your feedback. Customer service means everything to us, so all feedback to make this company the best in our industry is really welcome.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

6 watches and counting

I’ve had 6 watched from Omologato now (no. 7 is on pre-order!) - some as gifts and some for me and all have been perfect, beautifully presented and all round lovely timepieces. Delivery has always been on time, and shipped in sturdy and secure boxes via DHL recorded for piece of mind. Even if your not sold on the great work they do with teams, drivers, and circuits, then the beautiful watch designs and clockwork like operation of the company is a reassuringly attractive prospect!

June 10, 2023
Unprompted review
Omologato logo

Reply from Omologato

Thank you Jon

Rated 5 out of 5 stars

Toprak 54

Everything was very good,replying to my emails,etc.box was well wrapped,came on time,very nice watch,I've been following toprak for 4,5,years,so when I saw this watch,I treated myself to it as I've been ill,thank you.

September 14, 2023
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Reply from Omologato

Thank you Steve

Rated 5 out of 5 stars

Watches that are a little bit diferent

Very straightforward process and delivery was on time and as expected. Always a range of designs to suit individual tastes and people comment on your watch when they see it.

September 7, 2023
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Reply from Omologato

Thank you Nick

Rated 5 out of 5 stars

A motorsport inspired watch … what’s…

A motorsport inspired watch … what’s not to love !

Been after an Omologato watch for a while, and I’m not disappointed, quality is superb, will now become my new daily watch.

The motorsport connections are apparent throughout the packaging too and being a massive petrol head just makes the whole purchase that much more special !

October 18, 2023
Unprompted review
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Reply from Omologato

Thank you Paul

Rated 3 out of 5 stars

Took too much time to receive my watch

Took too much time to receive my watch. I didn´t receive the tracking number right after you sent the watch.
I sent several mails asking the status of the purchase and for weeks didn´t receive response
Please try to improve your customer experience. The watch is great!

September 4, 2023
Omologato logo

Reply from Omologato

Hi Andres,

Thanks for the fair review.

You did have to wait longer than we expected for the watch as we had production delays. For that and the lack of communication I do apologise.

We've grown so much in the last 3 years that we've struggled a little with all the communications that come in via all our social media and email. However we are improving.
We're a family run business that strives to get things right all the time and hate it when we get it wrong.

Enjoy your watch and we look forward to hopefully serving you again soon.

Shami - Owner

Rated 1 out of 5 stars

Everything went wrong

Everything went wrong. The purchase was meant to be a birthday gift and the recipient has not even received the goods yet! After 6 weeks waiting time!!! Even the customer service has been rude to me.

October 15, 2023
Omologato logo

Reply from Omologato

Sir, we wrote to you last week about your enquiry with a reply as to why your friend didn't get their delivery - please see below for the proof of delivery details we sent you :

Saturday 23 September 2023
09:12 Delivery Attempted - No Answer
PARIS, France

Monday 25 September 2023
13:19 Delivery Attempted - No Answer
PARIS, France

Wednesday, October 11
Your shipment has not been picked up by the recipient at the pick-up point within the specified time frame. It will be returned to the sender.

Twice the couriers attempted to deliver and twice no one was in. The delivery is sitting at the local office awaiting collection.

UPDATE 18th October - the parcel has now been sent back to us because no one collected it. As soon as it arrives back we will send it out again at our expense.

In the meantime, if you wish to clarify anything else about your order, we're here to help.

Shami - Owner

Rated 5 out of 5 stars

Great watches

Great watches, not my first buy, well made and well packaged and well delivered, will use again

August 29, 2023
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Reply from Omologato

Thank you Peter

Rated 1 out of 5 stars

Watch ok but one of the small straps…

Watch ok but one of the small straps that hold the main braclet in place when fastened snapped. Reported it, promised a new strap in post, never arrived ...
Disappointed.

August 29, 2023
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Reply from Omologato

Hi Jon,

You bought one of our CLEARANCE sale and discontinued watches. We did say via email we don't have the same ones available but as soon as they are we will be in touch.

We still don't have them, that's why you have had no contact.

Sorry you had to review us with a 1 STAR because of it. I care madly about customer service hence this TRUSTPILOT page.

If you haven't worn the watch please send it back to us for a FULL REFUND.
If it used, then we will do what we can to source another strap. IF we can we will be in touch via email.

Shami - Owner

Rated 5 out of 5 stars

Quick and responsive service when I…

Quick and responsive service when I requested engraving for a special watch for my wedding day. Beautiful watch too that got a lot of compliments!

August 23, 2023
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Reply from Omologato

Thank you Chris

Rated 5 out of 5 stars

As a watch collector and car enthusiast…

As a watch collector and car enthusiast I can't help but like what this company brings to the table! Combining my two favorite passions is the perfect match for me. The quality for a quartz watch is quite good. Looking forward to my second watch arriving in the next few days!

August 19, 2023
Omologato logo

Reply from Omologato

Thank you John

Rated 5 out of 5 stars

Superlative

Great website with very good images and lots of information on each watch. Delivery was very quick and watch superbly packaged and presented, a real event when opening. The quality and design of my watch exceeded my high expectations. Now considering omologato watch number two!

August 16, 2023
Omologato logo

Reply from Omologato

Thank you Colin

Rated 5 out of 5 stars

Superb watch from a passionate…

Superb watch from a passionate motorsport inspired brand

Purchased a limited edition Omologato Derek Bell 500 Chrono which far exceeded my expectations. Beautifully packaged and great customer service. Very happy to recommend!

August 14, 2023
Omologato logo

Reply from Omologato

Thank you Richard

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