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Review summary

Created with AI, based on recent reviews

Considering 529 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the quick and efficient service provided. Customers appreciate the straightforward application process and the speed with which funds are deposited into their accounts, often within minutes. Many people found the company to be very understanding and helpful, especially during challenging financial times, with excellent customer service that responds quickly to queries. However, some reviewers were not happy with the customer service, mentioning that emails are not always answered and that they faced issues with loan declines after providing personal and bank details. A few other people also felt that the payment terms were unclear or that they were charged additional interest when they struggled to pay back the loan.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with some reporting problems like unexpected balances,... See more

Service

Consumers find service to be positive, with many describing it as great, quick, and reliable, often praising... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the application process... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing dissatisfaction due to a... See more

Response time

Customers generally report positive experiences with response times, highlighting quick application processes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm giving them four stars because they do help you out but I'm not going to give five stars because of the fact that if you repay early more than once then you will be suddenly declined from applying... See more

Company replied

Rated 5 out of 5 stars

I unexpectedly needed a short term loan and Ondal helped me with that. No fuss, a few simple questions and I received the funds within minutes of the application. The application itself only to... See more

Company replied

Rated 5 out of 5 stars

No fuss, no hassle, no silly forms and going back and forth, just simply apply for what you need and your sorted in literally seconds, canvas for better service that that now can you, Absolutely b... See more

Company replied

Rated 5 out of 5 stars

I have just received my second loan from Ondal and I can honestly say the whole process was complete in around 10 minutes. Easy straight forward application and once your accepted the money is availab... See more

Company replied


Company details

  1. Loan Agency
  2. Alternative Financial Service
  3. Financial Institution

About Ondal

Written by the company

24/7 ethical on-line lending. A new breed of financial institution allowing you to borrow only what you need for as long as you need it .

Simple, convenient, transparent and responsible borrowing @ fairly priced services.

Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)

- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties

www.myfinanceclub.com

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lost my job offered a fixed amount they…

Lost my job offered a fixed amount they agreed yet still sending me stupid messages about not paying
Then today tried yo take out 720 out of my bank disgusting company

August 15, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi April,

We're sorry to hear about your experience.

We always aim to provide a clear, fair, and transparent service to all our customers, and we’re sorry if we’ve fallen short in this case.

As this is a public forum, we're unable to discuss any account-specific details here. Please contact us directly so we can look into this further. Our phone lines are open Monday to Friday, 08:30 AM – 19:30 PM, Saturday 09:00 AM – 16:00 PM, and Sunday 10:00 AM – 16:00 PM. Or you can email us anytime.

We're happy to review the situation and help resolve any issues as quickly as possible.

Thank you.

Rated 5 out of 5 stars

Very simple to use and great value.

Very simple to use and great value.

August 14, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello David,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.

Thank you for your feedback regarding the service. It's greatly appreciated!

Rated 5 out of 5 stars

Very helpful and friendly service

Very helpful and friendly service
I definitely recommend

August 14, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Irshad,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback.

Rated 5 out of 5 stars

Great service always

Great service always

August 14, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback.

Rated 5 out of 5 stars

Loan 4 me

Great company best loan results for me everytime

August 14, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Gary,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback

Rated 5 out of 5 stars

Quick efficient and easy to use will…

Quick efficient and easy to use will be using these guys again just don't need my fridge freezer to break again anytime soon

August 14, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi,

Thank you for your 5 star review!

It's great to hear you found our service so efficient.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Highly recommend!!

I applied for my loan and got an instant decision. Within 10 minutes the money was in my bank account.
Very grateful for Ondal for their quick payouts- It’s definitely saved me today with my car tyre blown a week before payday!

Thank you 🙏🏼

August 14, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Holly,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received and that you would recommend us.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Very fast transaction i applied and…

Very fast transaction i applied and sign agreement and in 5 min money was on my account ! I recommend Ondal to everyone

August 14, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello,

Thank you for taking the time to leave us your 5 star review.
We are very happy that you would recommend us.

On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Good loan company

Good loan company when you’re in need of a loan for quick payment. Used Ondal a few times now always been spot on. Can pay early with no extra fee which is even better.

May 31, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Francsesca,

Thank you for taking the time to leave us your 5 star review.
We are very happy that you would recommend us.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Great very easy and simple

Great very easy and simple

August 14, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Gagandeep,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you have been happy with the service received.

On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Straightforward

Straightforward. Reliable. Allows early repayments. Great when used responsibly. Easy communication. Definitely the best service.

July 27, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Victoria,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you have been happy with the service received.

On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

So easy no hassle

So easy no hassle

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Douglas,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.


On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Great promot service.

Really easy and prompt service. Fantasticwebsite.

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Jane,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Ondal are quick and straightforward…

Ondal are quick and straightforward money in my account with in 1hour brilliant service

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Christopher,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.

Thank you for your feedback regarding the service. It's greatly appreciated!

Rated 5 out of 5 stars

Fairly straightforward process and…

Fairly straightforward process and funds sent quickly.

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for your feedback regarding the service. It's greatly appreciated!

Rated 5 out of 5 stars

Really quick and easy to fill in

Really quick and easy to fill in

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Elaine,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you have been happy with the service received.

On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Best and easy

Best and easy

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Karan,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

This company is amazing …

This company is very fast in sending you your loan, even with a bad credit score you can get accepted. The experience in all is amazing.

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Jessica,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Quick and easy

Was quick easy and trouble free

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Charlene,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Straightforward and quick

August 13, 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Jeannie,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

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