I'm giving them four stars because they do help you out but I'm not going to give five stars because of the fact that if you repay early more than once then you will be suddenly declined from applying... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I unexpectedly needed a short term loan and Ondal helped me with that. No fuss, a few simple questions and I received the funds within minutes of the application. The application itself only to... See more
Company replied
No fuss, no hassle, no silly forms and going back and forth, just simply apply for what you need and your sorted in literally seconds, canvas for better service that that now can you, Absolutely b... See more
Company replied
I have just received my second loan from Ondal and I can honestly say the whole process was complete in around 10 minutes. Easy straight forward application and once your accepted the money is availab... See more
Company replied
Company details
About Ondal
Written by the company
24/7 ethical on-line lending. A new breed of financial institution allowing you to borrow only what you need for as long as you need it .
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Contact info
PO Box 102, NE24 9DR, Blyth, United Kingdom
- 08088126577
- https://www.ondal.co.uk/contact/
- ondal.co.uk
4.3
Excellent
2K reviews
Replied to 62% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service rapid response money…
Excellent service rapid response money in my account within minutes thank you
August 14, 2025
Unprompted review
Reply from Ondal
Hi,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
Great easy application
It was an easy application. Also went into my bank quickly.
July 24, 2025
Unprompted review
Reply from Ondal
Hi Carolyn,
Thank you for your 5 star review!
It's great to hear we were able to assist you.
Thank you for taking the time to leave us your kind feedback!
Reply from Ondal
Hi Michael,
Thank you for your 5 star review!
It's great to hear you found our service so efficient.
Thank you for taking the time to leave us your kind feedback!
Rubbish got declined no explanation…
Rubbish got declined no explanation avoid
September 20, 2025
Unprompted review
Reply from Ondal
Hi Paul,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your application or account in detail on a public forum.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Thank you for your help ondal
September 17, 2025
Unprompted review
Reply from Ondal
Hi,
Thank you for your 5 star review!
It's great to hear we were able to assist you.
Thank you for taking the time to leave us your kind feedback!
Great service
So far really amazing, this company is genuinely great. No fuzz, it's simply working.
September 16, 2025
Unprompted review
Reply from Ondal
Hi Martin,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
On one occasion when I applied you said…
On one occasion when I applied you said yes but I changed my mind now when I complete application you say no.lets hope as you took my card and bank account details you don’t remove any money and also where is the email you told me to look out for as to why it was declined
September 15, 2025
Unprompted review
Reply from Ondal
Hi Gill,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your application or account in detail on a public forum.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Used to be OK
Apart from their APR being absurd, they have been helpful in the past albeit impossible to get into contact with.
Have had x4 loans from them and three have been repaid before the repayment date and cleared in full.
Since applying this time, my credit score has improved significantly and I'm in a much better place than when I previously borrowed so struggling to understand why I am declined.
It makes zero sense. You get told upon being declined you will receive an email, this never arrives, when you contact them for reasoning, it's ignored, the whole process is long winded only to be declined without any reason whatsoever.
It seems this kind of loan is targeted to those who are struggling and the more you look like you will struggle to repay, the more likely you are to be accepted.
I have checked all x3 credit reports, nothing is incorrect or shows any reasoning for being declined and my affordability is more than shown on my bank they require access too.
I have been "declined" in the past only for the loan to actually go through further down the line as though the automated system is overruled which is concerning.
Steer clear if you can, they are no good. While they have issued funds in the past to me, the repayment was almost double so repaying early helped me clear a lot of unnecessary interest they add in for fun.
September 15, 2025
Unprompted review
Reply from Ondal
Hi Laura,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your application or account in detail on a public forum.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Stress and worry expelled in minutes.
It became apparent that I was not going to be able to make my payment as scheduled due to unforeseen circumstances.
I contacted Ondal, I spoke to a very helpful, polite young lady called Tiana who was very professional and empathetic with my Situation and explained all options, Problem solved - thank you.
September 10, 2025
Unprompted review
Reply from Ondal
Hi Peter,
Thank you for your 5 star review!
It's great to hear you found our staff to be so helpful and polite.
Thank you for taking the time to leave us your kind feedback!
Fair to middling - expensive, poor IT, but useful
Quick, easy and simple process to apply. Good option for short-term financing, although, as one would expect, you pay through the nose for the privilege (lose half a star for that - it's tantamount to extortion, but you know what the deal is before you sign up, so "you're choice", as they say).
My issue is that I needed a follow-up loan a couple of months later. Credit score improved with both Experian and Equifax, so I think this should be pretty straightforward, if I qualified before, I shall surely qualify again. Declined.
The only reason I can think of is that my previous Ondal loan was a few days late being paid. If that was the whole of the story, I'd suck it up and blame myself... however, the only reason the loan was late being re-payed, was because Ondal had allowed me to enter the details for repayment using a card which would be expired on the date the payment was taken. Yes, I should have noticed too, but it's a computer system, it shouldn't be possible (lose another one and half stars).
When I sent an enquiry about the decision, I just got a summary of my previous loan, which was not what I had requested (minus a final half star - 2.5/5).
September 10, 2025
Unprompted review
Reply from Ondal
Hi Simon,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your application or account in detail on a public forum but if you wish to speak to someone, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Great in the beginning
I'm giving them four stars because they do help you out but I'm not going to give five stars because of the fact that if you repay early more than once then you will be suddenly declined from applying for any more or that's how it seems anyway. Customer Service don't always answer emails either
September 8, 2025
Unprompted review
Reply from Ondal
Hi Lia,
Thank you for your 4 star review!
It's great to hear we were able to assist you.
In regards to getting declined, our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
Thank you for taking the time to leave us your feedback!
After denying me a loan which is fine
After denying me a loan which is fine, they are now refusing to delete my card details. Outright refusing why? Why would they need my card details if I don’t owe them any money and didn’t get a loan? Scam🤬🤬🤬🤬🤬🤬
That’s funny because you’ve already acknowledged you have no legitimate reason to keep my details if we have no further business. There’s no contract between us nor is there any agreement to which I give you consent to hold my card details. You’ve already agreed to remove/delete my details. And just out of curiosity. What reason do you think you need my card details despite us not having any agreements?
Just spoken to then Fca and they told me to ask you what regulations your talking about. They wouldn’t ask you to store every single persons details that applied to you. So what’s going on?
September 7, 2025
Unprompted review
Reply from Ondal
Hi,
We’re sorry to read your review.
As a company regulated by the Financial Conduct Authority (FCA), we are required to securely retain certain customer information to meet regulatory obligations and to provide the FCA with necessary explanations regarding our decisions.
Please rest assured that your data is never shared with any third parties. We take data security and privacy very seriously, and your information is stored securely and used solely for compliance purposes.
If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team — we’re here to assist you.
Our phone lines are open until 19:30pm or you can email us at any time.
I unexpectedly needed a short term loan…
I unexpectedly needed a short term loan and Ondal helped me with that.
No fuss, a few simple questions and I received the funds within minutes of the application. The application itself only took a matter of minutes.
I phoned Ondal to pay the loan beck early and spoke to a lady named Alexandria who is extremely professional, polite and courteous.
Thanks Ondal, it’s good to know you’re there if needed.
August 28, 2025
Unprompted review
Reply from Ondal
Hi,
Thank you for your 5 star review!
It's great to hear you found our staff to be so professional and polite.
On behalf of the team we are very happy to have been able to help you.
Horrendous offered a stupidly small…
Horrendous offered a stupidly small amount and won’t stop messaging I will report for harassment soon if it doesn’t stop
September 4, 2025
Unprompted review
Reply from Ondal
Hi Philip,
We’re sorry to read your review and thank you for sharing your feedback.
Our loans range from £100 up to £400, with £400 being the highest amount we offer.
Your application is now closed, and we will not take any further action on it. We apologise if the messages you received felt excessive—that was not our intention. We will use your feedback to improve our communication in the future.
Thank you again for your feedback. Should you require any further assistance, please do not hesitate to contact us.
Omg this company
Omg this company. Yes they would give me a losn but wasnt interested in a payday loan so didnt go ahead with them however i get hundreds of texts and emails a day reminding me to take oout the loan. Cant even block the messages. Cowboy outfit. Avoid
September 1, 2025
Unprompted review
Reply from Ondal
Hi,
We are sorry to read your review.
All our emails and SMS's in regards to proceeding further with a loan application are sent automatically by our system. We do apologise if you feel these messages have been excessive and your feedback has been taken under consideration.
As we are unable to discuss specifics of your application or account in detail on a public forum, if you are no longer wanting to proceed further with an application we would advise to contact us directly either by telephone or our contact us page and we will be able to assist you further. Our phone lines are open Monday to Friday 8:30am till 19:30pm, Saturday 9:00am till 16:00pm and Sunday 10:00am till 16:00pm or you can email us at any time via our contact us page on our website www.ondal.co.uk.
This company was the only one that…
This company was the only one that trusted me with a short term loan when I needed the most. I now managed to pay it back way before it was due. I'd definitely recommend ondal because they are transparent and direct.
July 15, 2025
Unprompted review
Reply from Ondal
Hi Lea,
Thank you for your 5 star review!
We are very happy that you would recommend us.
Thank you for taking the time to leave us your kind feedback!
Amazing
I have been declined loan from elsewhere due to my credit score not good however this save my life and im so happy that this accepted my loan and very easy application and just in 5-10 minutes after application i received my loan in my bank, i will definitely use this again!!
August 27, 2025
Unprompted review
Reply from Ondal
Hi,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
Waste of time ask for a little help and…
Waste of time ask for a little help and there not interested paying out way more then I borrowed.
August 27, 2025
Unprompted review
Reply from Ondal
Hi Andrew,
We are sorry to read your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.
We would like to apologise that on this occasion you feel this standard has not been met and appreciate the feedback you have provided.
The interest charged on the capital is compliant with regulatory guidelines as set out by the Financial Conduct Authority and no customer will repay more than double the capital borrowed.
As we are unable to discuss specifics of your application or account in detail on a public forum. we politely ask that you contact us directly. Our phone lines are open from Monday to Friday 8:30am till 19:30pm, Saturday 9:00am till 16:00pm, and Sunday 10:00am till 16:00pm or you can email us at any time via our contact us page on our website.
Had a couple of loans and always been…
Had a couple of loans and always been quick, helpful and efficient 😊
August 6, 2025
Unprompted review
Reply from Ondal
Hello,
Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.
On behalf of the team we are very happy to have been able to help you.
Reply from Ondal
Hello Sharon,
Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.
Thank you for taking the time to leave us your kind feedback!
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