I'm giving them four stars because they do help you out but I'm not going to give five stars because of the fact that if you repay early more than once then you will be suddenly declined from applying... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I unexpectedly needed a short term loan and Ondal helped me with that. No fuss, a few simple questions and I received the funds within minutes of the application. The application itself only to... See more
Company replied
No fuss, no hassle, no silly forms and going back and forth, just simply apply for what you need and your sorted in literally seconds, canvas for better service that that now can you, Absolutely b... See more
Company replied
I have just received my second loan from Ondal and I can honestly say the whole process was complete in around 10 minutes. Easy straight forward application and once your accepted the money is availab... See more
Company replied
Company details
About Ondal
Written by the company
24/7 ethical on-line lending. A new breed of financial institution allowing you to borrow only what you need for as long as you need it .
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Contact info
PO Box 102, NE24 9DR, Blyth, United Kingdom
- 08088126577
- https://www.ondal.co.uk/contact/
- ondal.co.uk
4.3
Excellent
2K reviews
Replied to 62% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not trust this company,ive had four…
Do not trust this company,ive had four loans in the past and never missed a payment or was late and always paid it off before it was due,where is the faith?and when i needed a loan more than ever with xmas coming up i was refused,theres far too much emphasis on scores rather than actual payment history with the system,i had absolutely no issues in paying this loan application off and have missed no payment on anything for over six years now,i will say they helped me when no one else would due to a tough past in my life but i feel thats been tarnished now
November 27, 2025
Unprompted review
Reply from Ondal
Hi Andrew,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
The phone just rings all the time. I have paid £50. A month i can't pay the full amount. Not very helpful
There not answering the phone. I have paid £50.00 and it will be a month. I can't pay the full amount. Many thanks valerie o'connor Date is 23/11/25
November 22, 2025
Unprompted review
Reply from Ondal
Hi Valerie,
Thank you for your feedback.
We want to give customers the best service we can.
Please call us on 0808 812 6577 or use the 'contact us' page on our website so we can discuss this in more detail.
Our hours are:
08:30am-19:30pm on weekdays
09:00am-16:00pm on Saturdays
10:00am-16:00pm on Sundays
We look forward to hearing from you.
They say they credit check..
They say they credit check... They don't... Had a loan paid it back 4 months ago applied and got turned down.. No doubt they will say we check everyone before they get a loan as a responsible lender.. Well ondal.. No change in my creditfile so please don't wrtie this
November 21, 2025
Unprompted review
Reply from Ondal
Hi Adrian,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page on our website to discuss in detail.
Our hours are:
08:30am-19:30pm on weekdays
09:00am-16:00pm on Saturdays
10:00am-16:00pm on Sundays
We look forward to hearing from you.
i have just paid off a loan on behalf…
i have just paid off a loan on behalf of someone who should never been approved for a loan and was being chased. the second that it was paid there was an immediate offer to take out another loan with 292% interest - loan £400 and pay back £600 in 63 days time. the site immediately saved my card details and no way to delete them. also no way to delete an account. I am sure that this company is operating within the law but is completely unethical and preying on the vulnerable.
November 1, 2025
Unprompted review
Reply from Ondal
Hello Chris,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.
As we are unable to discuss specific details regarding An account in a public forum, we kindly ask that you contact us directly with the account holder to give permission to deal with yourself.
Our phone lines are open until 19:30 PM, or you may email us at any time that is convenient for you.
I have paid ondal in full last week and…
I have paid ondal in full last week and I keep getting declined for my 2nd loan so I rang ondal and they told me to ring the credit reference agency so I did that and they told me that I still owe ondal and I paid ondal over a week ago so this is wrong I should be eligible for a new loan i rang ondal twice today and am still not able to get a loan bcos ondal havnt told the credit agency I have paid
October 31, 2025
Unprompted review
Reply from Ondal
Hi Anthony,
We are sorry to read of your review.
Our top priority is to ensure that all loans we provide are affordable and that they won’t cause financial difficulty for our customers.
Each loan application undergoes thorough assessments, including checks on payment history, credit, and affordability, all in accordance with our responsible lending policy.
Credit reference agency's typically update around the middle of the month.
Please keep in mind that while certain criteria may affect your eligibility currently, it does not mean you will be ineligible indefinitely. We encourage you to visit your online account page regularly to check your eligibility for future loans.
As always, please note that any re-loans will also be subject to further credit and affordability checks.
We are authorised and regulated by the Financial Conduct Authority
As we are unable to discuss specific details regarding your account in a public forum, we kindly ask that you contact us directly. Our phone lines are open until 19:30 PM, or you may email us at any time that is convenient for you.
I got a loan of £150 and I spoke to…
I got a loan of £150 and I spoke to someone on the phone about a payment plan of £50 a month till it’s paid off and now they keep harassing me about paying and how my payments are late! Not happy with this one bit!
October 30, 2025
Unprompted review
Reply from Ondal
Hi,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.
We would like to apologise that on this occasion you feel this standard has not been met and appreciate the feedback you have provided.
We are unable to discuss specifics of your application or account in detail on a public forum.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Extremely Disappointing Customer Service – No Compassion or Support for Vulnerable Customers By Matilda
I recently contacted Ondal Loans about a short-term financial issue — I have a loan due at the end of this month but, due to temporary difficulties, needed to ask if the payment could be deferred or extended by just a few days. Unfortunately, the experience was extremely disappointing.
I spoke with a representative named Matilda, who was very cold and dismissive throughout the call. Instead of showing any understanding or offering possible solutions, she bluntly told him that whatever he does, it will affect his credit file anyway — which came across as careless and unhelpful. Her tone was robotic and lacked empathy, which only made the situation worse.
I struggles with anxiety, and the way I was spoken to actually triggered an episode afterward. When I later spoke to a supervisor, although the answer was still the same (that nothing could be done to avoid a negative impact on his credit file), at least the supervisor was more polite and human in their approach.
It’s very disappointing that a company dealing with vulnerable customers can show so little compassion or flexibility. A bit of understanding and empathy goes a long way — especially when someone is reaching out early to avoid problems.
I strongly suggest Ondal Loans review their customer service training, especially in how staff communicate with people facing financial stress.
October 29, 2025
Unprompted review
Reply from Ondal
Hello,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers.
We are committed to always providing a clear and trustworthy service.
We would like to apologise that on this occasion you feel this standard has not been met with the communication you have received and we appreciate the feedback you have provided.
If you need to discuss anything further, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
I have just received my second loan…
I have just received my second loan from Ondal and I can honestly say the whole process was complete in around 10 minutes. Easy straight forward application and once your accepted the money is available almost right away. It's great for short term and you can pay it off without debt lingering for months on end ,no stress . Brilliant
October 24, 2025
Unprompted review
Reply from Ondal
Hello Leann,
Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.
Thank you for your feedback regarding the service. It's greatly appreciated!
Very good experience.
This is my second loan with Ondal, first one paid back in 63 days, not a huge amount of interest on top then got the second one with even less interest to pay back in 63 days.
One of the best ones I’ve used and would recommend highly to use these.
October 22, 2025
Unprompted review
Reply from Ondal
Hello Tyler,
Thank you for taking the time to leave us your 5 star review.
We are very happy that you would recommend us.
Thank you for taking the time to leave us your kind feedback!
AVOID
Only mentioned AFTER sending the loan that it's to be paid back in ONE installment!! Had to pay £1500 unexpectedly for vets bills and another £200 then for euthanasia so let these sharks know I will struggle to pay back in full by the date it's due and they basically said tough if not paid back on time then they'll bung another load of interest on. Absolute scum of the earth nothing but a loan shark and they'll reply to this with another load of tripe. AVOID LIKE THE PLAGUE
October 23, 2025
Unprompted review
Reply from Ondal
Hello,
Thank you for your review.
We’re sorry to hear about your situation.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers.
We are committed to always providing a clear and trustworthy service.
We are unable to discuss specifics of your account in detail on a public forum. In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
Discrimination
I have applied for a further loan with Ondal on three separate occasions, having previously been successful in being approved for a £200 loan in June 2025, which has duly been paid back in full and in advance.
However, due to being on disability benefits, I cannot provide payslips to prove my income as I am unemployed. I have therefore provided a screenshot of my UC award via my UC online journal and a copy of my ADP award letter received from the Scottish Government to evidence my income, as well as providing copies of my bank account statements to evidence my sources of income.
I have been told all of the above is unacceptable as proof of my income. Eh? How else can I prove my income if the above evidence isn't acceptable?
The whole application process is becoming more and more discrimatory and needlessly tiresome and prolonged.
They are making a mug of me and others who have been subjected to this nonsense.
I have already proven my credit worthiness and trustworthiness, so what is there problem?
October 23, 2025
Unprompted review
Reply from Ondal
Hi Stephen,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your account in detail on a public forum. In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
Finally after being sent the right…
Finally after being sent the right details to set up payee on my account and paid Friday repayment installment amount so hopefully you have it now. It's Mrs not Mr by the way I don't know how that happened.
I am a biological female and remain that from birth and married which is Mrs. Just so you know not what's on loan as Mr
October 21, 2025
Unprompted review
Reply from Ondal
Hello Jasmine,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers.
We are committed to always providing a clear and trustworthy service.
If you would like to discuss anything further, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
Contact availability leaves a lot to be desired. Trying to call about my loan as I'll be…l
Trying to call about my loan as I'll be 2 days late on payment, your emails are no reply emails, you say you are open till 7:30pm but closed when I'm calling at 6:22.
I've now tried to call email multiple times and feel it may be convent for you to charge me for late payment when I'm trying to give advance you have to facilities to take my message.
October 21, 2025
Unprompted review
Reply from Ondal
Hello Dylan,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.
We are aware of the lines closing early on that day due to outside influences.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time through the contact us section of the Ondal.co.uk website.
Dreadful customer service
Pretty easy to get the loan. Super high interest as you can imagine. Contacted customer service with some question, got a blunt response which answered none of my questions. Emailed again twice, still waiting for a response more than a week after. Took the hit and repaid the loan in full almost 30 days early. Shocking company in general.
October 15, 2025
Unprompted review
Reply from Ondal
Hi Jack,
We are sorry to read of your review.
We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.
We would like to apologise that on this occasion you feel this standard has not been met and appreciate the feedback you have provided.
As we are unable to discuss specifics of your account in detail on a public forum, we politely ask that you contact us directly. Our phone lines are open Monday to Friday 8:30am till 19:30pm, Saturday 9:00am till 16:00pm, and Sunday 10:00am till 16:00pm or you can email us at any time via our contact us page on our website www.Ondal.co.uk
Completed application forms
Completed application forms, then signed contract and gave card number etc..
Then declined,,, definitely a scam company..you don't ask all that information before your approved or not!!! DO NOT USE..
October 10, 2025
Unprompted review
Reply from Ondal
Hi Dawn,
We are sorry to read of your review.
Our top priority is to ensure that all loans we provide are affordable and that they won’t cause financial difficulty for our customers.
Each loan application undergoes thorough assessments, including checks on payment history, credit, and affordability, all in accordance with our responsible lending policy.
Please keep in mind that while certain criteria may affect your eligibility currently, it does not mean you will be ineligible indefinitely. We encourage you to visit your online account page regularly to check your eligibility for future loans.
As always, please note that any re-loans will also be subject to further credit and affordability checks.
We are authorised and regulated by the Financial Conduct Authority
As we are unable to discuss specific details regarding your account in a public forum, we kindly ask that you contact us directly. Our phone lines are open until 19:30 PM, or you may email us at any time that is convenient for you.
Had various loans with these
Had various loans with these , now there saying I can’t have another one , always paid them on time , joke
October 3, 2025
Unprompted review
Reply from Ondal
Hello Wayne,
Thank you for your review.
We’re sorry to hear about your experience.
Our top priority is to ensure that all loans we provide are affordable and do not lead to financial difficulty.
Every loan application is carefully assessed in line with our responsible lending policy, including thorough checks on credit, payment history, and overall affordability.
Please note that while certain criteria may affect eligibility at this time, this does not mean you’ll be ineligible in the future.
As we are unable to discuss specific account matters in a public forum, we kindly ask that you contact us directly. Our phone lines are open until 7:30 PM, or you can email us at your convenience. We’d be happy to assist further.
Just wondering if I apply for the loan…
Just wondering if I apply for the loan do I have to pay it all bk at once or is it stallamounts and it says I can have 400 pound but got to pay 580 in 60 days or do I pay some then some on next payday then next payday and next payday or only got two months to pay the 580 back
September 28, 2025
Unprompted review
Reply from Ondal
Hi Natalie,
We are sorry to read of your review.
Our current loans are single repayment, however you are able to make a part payment then the remaining balance on the due date.
In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30pm or you can email us at any time.
Thankyou so much I have just been…
Thankyou so much I have just been approved for a loan I really needed this as my washing machine has just broken down so Thankyou
September 26, 2025
Unprompted review
Reply from Ondal
Hello Gemma
Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.
On behalf of the team we are very happy to have been able to help you.
very straight forward with no hassle…
very straight forward with no hassle and the repayment was suitable for my needs
August 3, 2025
Unprompted review
Reply from Ondal
Hello,
Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.
Thank you for taking the time to leave us your kind feedback!
Completed application easily…
Waste of time
Completed application easily affordable. Asked me to verify bank details, recurring card payment and sign contract. Then declined it. Absolute waste of time and misleading. Probably scam to get details. Stay clear
September 26, 2025
Unprompted review
Reply from Ondal
Hi Jonny,
We are sorry to read of your review.
Our number one priority when providing a loan to our customers is to ensure that the loan is affordable and will not cause any financial difficulty.
All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.
This does not mean you will be ineligible indefinitely, please visit your online account page to check eligibility for the future bearing in mind our re-loans will always be subject to further credit and affordability checks.
We are unable to discuss specifics of your application in detail on a public forum. In order for us to assist you, we politely ask that you contact us directly. Our phone lines are open until 19:30 today or you can email us at any time.
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