OnDeck Reviews 5,552

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 893 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and understanding approach, making the process smooth and pleasant. Many people highlight the exceptional customer service, noting quick responses and clear explanations that made them feel valued. The overall service is often described as fast, efficient, and easy, with many appreciating the streamlined process for obtaining funding. However, some customers were dissatisfied with the payment terms, mentioning that fees were not clearly explained upfront and that interest rates were very high. A few other people also felt that paying off loans was difficult and that customer service was unhelpful in these situations.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the staff for being... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the entire online process... See more

Customer service

Users describe positive interactions with customer service. Many customers praise certain representatives for... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers appreciate the quick and efficient funding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Harrison went above and beyond to answer all of our questions, accommodate us with setting up times to talk, and overall made the line of credit process totally smooth. I was delighted to find out tha... See more

Company replied

Rated 5 out of 5 stars

Working with OnDeck, Is beena great experience and they have helping me growing my business, founds come fast and I most need them. Thank you OnDeck and Anastasia Petrovek (my agent) for all your he... See more

Company replied

Rated 5 out of 5 stars

Scott F. Was very helpful, respectful and responsive, he made sure I understood the terms fully and clear, I am still working with him since I have a loan with OnDeck, he always let me know when it’s... See more

Company replied

Rated 5 out of 5 stars

Scott F. made my experiences fabulous. Scott was so good that we came back to him a couple of times when we were in the midst of an absolute emergency. Scott was kind, understanding, non-judgemental... See more

Company replied


Company details

  1. Non-Bank Financial Service

Information provided by various external sources

Part high tech. Part human. All business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Quick and painless!

The whole process from beginning to end was seamless and painless. Christopher and the OnDeck Team gave a couple of funding choices for our new business to choose from, even though our business credit and revenue was limited. Thank you OnDeck!

February 13, 2026
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Reply from OnDeck

We're happy to hear that the funding process for your new business was seamless. We appreciate you choosing our team and are glad we could provide you with options that met your needs. Thank you for your positive feedback!

Rated 5 out of 5 stars

Jordan made the entire process very…

Jordan made the entire process very easy. His knowledge and advise will do my company well.

March 4, 2026
Unprompted review
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Reply from OnDeck

We're glad the process was easy for you. We appreciate your positive feedback and are happy our knowledge will benefit your company.

Rated 5 out of 5 stars

100% RECOMMENDED!

I had such a great experience working with this team! I was able to get a fast loan when I really needed it, and they took the time to explain every single number to me. They broke everything down clearly and answered all my questions with so much patience. No one else was willing to help the way they did.

Carlos D was the one who first connected me to the manager, Harrison S, and I’m honestly so grateful. From the very first conversation, they treated me like family. The whole team was warm, understanding.

It didn’t feel like just a business transaction — it felt like people actually wanting to help. I’m really happy with my experience and look forward to building a long-term relationship with this company. Highly recommend!

March 2, 2026
Unprompted review
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Reply from OnDeck

We're happy to hear that you had such a positive experience! We're so glad we could provide you with a fast loan and clear explanations. It's wonderful to know that you felt treated like family and that our team was able to help you in a way others couldn't. Thank you for recommending us, and we look forward to building a long-term relationship with you!

Rated 5 out of 5 stars

5 Stair service

After using different types of loan/line options with other companies over the years, we really needed to find a company that has multiple products that works with our business that we can build a working relationship (future funding). We ended up reaching out to OnDeck based on a lot of user feedback/reviews we saw. Once in contact with OnDeck we got in connection with Jon D'Amico, their lending advisor. Jon was very detailed, able to guide us through the best programs they have that fit our needs. Jon also followed up daily, just to make sure we got everything needed to close. If you’re a company that is small, but growing in need of additional funds, based on our experience with OnDeck I would say it’s the first call you make.

March 3, 2026
Unprompted review
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Reply from OnDeck

We're happy to hear that you found the right funding solutions for your business needs. We appreciate your positive feedback regarding the detailed guidance and support you received from our lending advisor. Thank you for sharing your experience!

Rated 5 out of 5 stars

Jordan was great to work with in…

Jordan was great to work with in getting a loan from OnDeck. He clearly explained all the details, the different options, repayment,etc. Reponse time was quick. Overall, a very pleasant experience.

March 2, 2026
Unprompted review
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Reply from OnDeck

We're happy to hear that your loan experience was pleasant. We appreciate you highlighting the clear explanations and quick response time you received. Thank you for your positive feedback!

Rated 5 out of 5 stars

Jordan did such a great job!

Jordan did such a great job of listening to my company's needs and making this a smooth and quick process. We've been waiting for this opportunity for many years and are excited how this will help our financial flow!

March 2, 2026
Unprompted review
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Reply from OnDeck

We're happy to hear that the process was smooth and quick. It's great to know that our team listened to your company's needs. We're excited about the positive impact on your financial flow and appreciate your feedback!

Rated 5 out of 5 stars

Quick funding and very responsive

Quick funding and very responsive. Jordan is very communicative and professional. Highly recommend this company.

February 16, 2026
Unprompted review
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Reply from OnDeck

We're happy to hear that you had a positive experience with our quick funding and responsive service. We appreciate your kind words and recommendation!

Rated 5 out of 5 stars

Harrison was very responsive and made…

Harrison was very responsive and made the process simple and straightforward!

March 1, 2026
Unprompted review
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Reply from OnDeck

We are happy to hear that the process was simple and straightforward, and that the team member was very responsive. Thank you for your feedback!

Rated 5 out of 5 stars

Colin was very polite and business like…

Colin was very polite and business like the whole time and worked with me to get what I think I need for my company.

February 24, 2026
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Reply from OnDeck

We appreciate your positive feedback. We're happy to hear that the team member was polite and helpful in understanding your company's needs. Thank you!

Rated 5 out of 5 stars

Jordan Bousman was very helpful with…

Jordan Bousman was very helpful with the process and was funded in less than a day

February 27, 2026
Unprompted review
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Reply from OnDeck

We're happy to hear that the process was helpful and funding was received quickly. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Very fast and convenient funding…

Very fast and convenient funding options.

February 27, 2026
Unprompted review
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Reply from OnDeck

We're happy to hear that you found our funding options fast and convenient. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

My first experience with business…

My first experience with business financing and the process was smooth and efficient. I was satisfied with the loan amount and terms. They do require a phone call which isn't my favorite thing to do, but otherwise it was a great experience.

September 27, 2025
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Reply from OnDeck

We're happy to hear that your first experience with business financing was smooth and efficient! We appreciate your feedback on the phone call requirement and are glad you were satisfied with the loan amount and terms.

Rated 5 out of 5 stars

Excellent Company

I have dealt with OnDeck several times, and they are excellent in every respect. Most recently, I have been working with Anastasia who is incredible. Her attention to detail, exquisite client service and skillset is outstanding and very much appreciated.

February 26, 2026
Unprompted review
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Reply from OnDeck

We appreciate you sharing your repeated positive experiences. We're so glad to hear that you were impressed with the attention to detail and client service you received. Thank you for your feedback.

Rated 5 out of 5 stars

Jordan was amazing!

Jordan was amazing! He was very helpful and easy to work with. He was prompt on his callbacks and I got the funding I needed in the time I needed it! I can see why Ondeck has such a high consumer rating. I would definitely recommend!

February 26, 2026
Unprompted review
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Reply from OnDeck

We're happy to hear that you had a positive experience! We appreciate you mentioning how helpful and efficient the funding process was for you. Thank you for recommending our services!

Rated 5 out of 5 stars

Jordan

Jordan, Dion, and Sachi were a pleasure to work with.

February 25, 2026
Unprompted review
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Reply from OnDeck

We're happy to hear that you had a wonderful experience. We appreciate you taking the time to leave us this positive feedback.

Rated 5 out of 5 stars

Quick response, courteous service

This was not my first time borrowing for my business through OnDeck. Their process is very streamlined and easy to understand. The agent that handled the newest loan, Madison Simons, was pleasant, efficient, and able to expedite the transaction very smoothly and quickly.

February 26, 2026
Unprompted review
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Reply from OnDeck

We're happy to hear that the borrowing process was streamlined and easy to understand. We appreciate your positive feedback regarding the efficient and smooth transaction. Thank you for your continued trust in our services.

Rated 5 out of 5 stars

Hi my name is Darius my ondeck advisor…

Hi my name is Darius my ondeck advisor Ryan was very helpful he informed me gracefully about the company he worked with me step by step with confidence and reinsurance I am very satisfied with the outcome thank you Ondeck

February 24, 2026
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Reply from OnDeck

We're happy to hear that you had a positive experience. We appreciate your kind words and are so glad that the advisor was able to assist you effectively. Thank you for sharing.

Rated 5 out of 5 stars

Helpful and honest

Helpful, honest and easy.

February 20, 2026
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Reply from OnDeck

We're happy to hear that your experience was easy and honest. Thank you for your helpful feedback; we appreciate it.

Rated 5 out of 5 stars

I should have done this sooner!

Harrison was so helpful! I wish I would have done this sooner. It was really very easy and will solve several cash flow issues. OnDeck is truly going to help me move my business to the next level.

February 25, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that the process was easy and helpful! It's great to know our services will assist with your cash flow and business growth. Thank you for sharing your positive experience.

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