While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If there was a star lower than 1 they would be getting it. I ordered a turkey joint that they were supposed to deliver from my local butcher in Antrim town. They took payment (including delivery c... See more

Rated 1 out of 5 stars

ordered a mcdonalds today from omagh. had 2 main meals missing rang up told wed have a call back nothing so have tried ringing over ten times keep getting cut off basically cant get the food i ordered... See more

Rated 5 out of 5 stars

Glad to say that we personally had very positive experience. Our delivery was from Jay who covers part of Coventry and part of Warwickshire. Food arrived piping hot, all correct and 3 minutes EARLIER... See more

Rated 1 out of 5 stars

Absolutely horrendous! Two hours for delivery from an order from China Town Aberdeen! Part of the order not delivered, spoke with China Town directly and told they would deliver the missing items, rea... See more

Company details

  1. Online Food Ordering Service

Written by the company

One of the fastest growing UK based delivery service made up of over 100 franchises spread across the UK. Using the latest tech and gadgets to get your food arriving piping hot whilst the customer is able to track their delivery in real time using both the One Delivery app and website. One delivery was purchased in 2020 by Qtap systems LTD this is the active company that holds brand and assets to one delivery.


Contact info

1.9

Poor

TrustScore 2 out of 5

599 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Fantastic professional service always on time nothing ever an issue I forgot something on a recent order emailed and it was sorted straight away and added on via email.
Best thing ever invented on days when u can’t get out of house lifesaver at times.

April 10, 2019
Unprompted review
Rated 4 out of 5 stars

Great service

Great service, fast delivery.
More expensive than other delivery services though, only downside.

April 10, 2019
Unprompted review
Rated 5 out of 5 stars

great customer service

great customer service! Food was very hot and came very quick! very much recommend this service. They cover areas uber eats and deliveroo do not cover in Reading.

April 1, 2019
Unprompted review
Rated 5 out of 5 stars

Reading

Quick and reliable service. Food arrived on time and was kept updated throughout.

Highly recommend!

March 31, 2019
Unprompted review
Rated 5 out of 5 stars

Great Delivery service ever

Great Delivery service ever. Faster than uver and Deliveroo in Northampton and Delivery drivers are very friendly.
Thanks once again

March 30, 2019
Unprompted review
Rated 5 out of 5 stars

Norwich branch are awesome

Norwich branch are awesome, I have had a few missing items but a quick call to Cathy and all was sorted...always call if traffic is bad, very polite and friendly...great service highly recommend.

March 28, 2019
Unprompted review
Rated 5 out of 5 stars

I love one delivery

I love one delivery, never had a problem with them and the drivers are always nice and friendly. Always ring if they are going to be late and always apologise if they are. Really pleased with their service and will always go with them.

March 27, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look