Onebright  Reviews 972

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, supportive approach, and genuine care, highlighting how therapists made them feel comfortable and understood. The service provided is frequently described as excellent, with many people appreciating the structured sessions, practical tools, and personalized guidance that led to significant improvements in their mental health and confidence. Reviewers often mention the transformative impact of the therapy, noting how it helped them understand themselves better, manage anxiety, and cope with difficult situations. However, some people were dissatisfied with the communication and organization, citing issues with referrals not being covered by their healthcare providers and a lack of follow-up from the company. A few other people also felt that the initial assessment process was not collaborative, with pre-decided recommendations and a requirement to complete numerous online questionnaires while already feeling emotionally exhausted.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, care, and... See more

Service

People report positive experiences with service, with many reviewers highly recommending it due to its... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the service as... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the knowledgeable,... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers praising the quick access to support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

learnt coping skills to manage anxiety and feeling overwhelmed. Jan always made me feel safe and therapy helped me alot, learned to understand myself and that feelings are always valid

Rated 5 out of 5 stars

My therapist, Mirco, was excellent. He very quickly and accurately identified the beliefs, rules and strategies that were contributing to my challenges and (patiently) supported me to identify new, mo... See more

Rated 5 out of 5 stars

A huge thank you to Maria O’ Brien for very useful CBT sessions. The sessions really helped with my anxiety and provided me with useful tools. Maria always listened with kindness and compassion. The... See more

Rated 5 out of 5 stars

My experience of CBT with Mirco Magi exceeded anything I could have hoped for. He was tireless in his support, and so incredibly thoughtful. He delivered impactful therapy - a clear scaffold to hold o... See more


Company details

  1. Mental Health Service
  2. Mental Health Clinic

Written by the company

We help people. As true experts in mental health, we connect individuals with outstanding therapists, providing easy access to personalised, life-changing mental health support. At Onebright we combine evidence-based therapies and world-class clinical network, with cutting edge digital technology. We partner with businesses to build, execute and continually evolve their mental health strategy individually fit for businesses and their people. Through co-ordinating and governing the mental health treatment across all referral pathways, we ensure highest quality of care and provide meaning data and insight. We treat a range of mental health conditions ranging from anxiety to depression, worry to PTSD, workplace stress to trouble sleeping. We support individuals and work with corporate businesses, private insurers, occupational health teams, healthcare professionals and EAP providers. We provide care with respect and compassion and help people develop the skills they need to enjoy a brighter future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

972 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing experience

It was my first official experience with CBT therapy and Sadia did an amazing job. Going through a challenging time is not easy for me, but with Sadia’s help from different angles, I’m able to overcome sadness, anxiety, fears, and eventually gain confidence and self-esteem. I start to feel more hopeful and more positive than before the therapy. I know without her help, it wouldn’t be the same. So loads of thanks to Sadia!

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

I recently underwent 4 months of…

I recently underwent 4 months of intensive CBT therapy with Jan Carlton. I find it hard to articulate the mind blowing improvement in my overall mental health. I feel re-born, Jan provided a lifeline for me at the worst possible period of time in my life. Through a series of well thought out sessions involving deep probing heart searching conversations and associated homework - gradually I started to think, act and react differently. I can't thank Jan enough for the time she spent with me. I feel excited to move on through the next chapter of my life with a renewed sense of belonging and self worth. If you find yourself in a hard place I can only hope you are fortunate enough to be matched with someone like Jan to help you find your way through the jungle of negativity and find yourself once more.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Therapy that finally felt different

I had therapy sessions with Christine that truly helped me overcome my anxiety and depression. I’ve had therapy before, but this was the first time I finished with such a strong sense of positivity. The tools Christine introduced were absolute game changers, and her empathetic, supportive approach made all the difference. She is a genuine star, and I’m so grateful for the impact she’s had on my journey.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Had a positive experience with OneBright

Was given access to OneBright through work insurance and had a positive experience. The OneBright professionals were always on hand to support me in which type of therapy was the best fit for me and found them to be very responsive and helpful.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

CBT Therapy

My experince with onebright was a positive one, my therapist Mirco was incredibly professional and understanding and he gave me some great tools to enable me to better manage my mental health and helped me work through issues with respect and care.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Therapy

I did three months of therapy with Jennifer Rose and she helped me so unbelievably much. Feeling happy and at peace had become seemingly unobtainable before I got therapy and Jennifer helped me to understand and validate my emotions. I looked forward to our sessions every week and I am beyond grateful for her :)

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Sue Marsh was great!

Sue Marsh was really great at helping me process my trauma, as well as giving me loads of resources and advice that helped me through my trauma and will continue to help me even after having finished the therapy.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service All-round.

Every aspect of the service with Onebright has been brilliant, from the initial outreach to the assigning of a therapist to the therapy sessions themselves.
The team were great at staying in contact, advising of upcoming appointments and in handling queries on the odd times at the start when I had some (getting used to the process).
The therapist I was lined up with was brilliant; very kind, very thoughtful - took the time to listen and interact with all my chatter in a meaningful way - they weren't simply a static face on the other end of the screen.
If you're contemplating any form of therapy I can wholeheartedly recommend it - and Onebright for providing it. I never thought I would be in a position to need it, but here I was and I have to say, it has helped immensely. If you are considering it, I would say Go for it.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

CBT Therapy - Anxiety

Over the last 10 weeks I have had CBT therapy sessions with Miguel Izquier-Perez and I can categorically say he has opened a new way of thinking for myself. Giving me the tools to become my own therapist in managing my anxiety and stress. Every session felt like progress towards how I operate now and I recommend that anyone who is going through similar issues tries CBT therapy as is really does make you think in a different way.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Empathetic experience

My son has been receiving therapy with Olivia M, and it has been a genuinely positive experience. She is patient, gentle, and very attuned to his needs. He always felt comfortable in her sessions, which made a real difference. I also appreciated how accommodating she was with our schedule and how she took the time to explain things clearly. Overall, her support has been steady and reassuring, and I’m grateful for the care she has shown him.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and compassionate care

Sue Marsh was an excellent therapist. She was kind, patient, compassionate and understanding. She really helped me with my mental health and left me with a great plan to help me going forward after our sessions had finished. Onebright were also great to deal with when I needed to move a session when I wasn't well. Really great service all around, 10/10!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

CBT therapy

Michaela was such a supportive therapist. Through the CBT sessions she helped me identify the issues and build in practical useful strategies to support my life. She was kind, caring, listened to my thoughts and dealt with my issues sensitively and with empathy. Thank you for helping me get my life back.

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

Might as well have used the NHS mental health service

Finally plucked up the courage to ask for mental health support, got offered an appointment to be assessed today. Got the SMS notification, filled in the questionnaire with some really hard to admit information, waited patiently for the call that never came.

Phoned them to ask why, only to be told the person doing the appointment had cancelled and instead of notifying me and assigning it to be rearranged, they assigned it to someone who was out of office leaving me with yet another experience of the system failing to actually care or deliver the “help and support” that they advertise.

If I’d wanted to feel worse than I already do I’d have stuck with the NHS community mental health services.

November 20, 2025
Unprompted review
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Reply from Onebright

I am truly sorry to hear about your experience. Your feelings and feedback are very important to us and we would welcome the opportunity to see if we can make things right. Please contact us directly at customersupport@onebright.com, or respond to the request for further information.

Kind regards,
Tiffany

Rated 5 out of 5 stars

A massive thank you to Kelly for…

A massive thank you to Kelly for helping me through a difficult period in my life. Going through a relationship breakdown triggered a lot core emotions I could no longer process and I needed help. CBT helped me understand my core beliefs and how to manage them during difficult periods. I am so glad I reached out and the bravest thing I have ever done is ask for help when I could no longer help myself.

November 17, 2025
Unprompted review

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