Onebright  Reviews 972

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, supportive approach, and genuine care, highlighting how therapists made them feel comfortable and understood. The service provided is frequently described as excellent, with many people appreciating the structured sessions, practical tools, and personalized guidance that led to significant improvements in their mental health and confidence. Reviewers often mention the transformative impact of the therapy, noting how it helped them understand themselves better, manage anxiety, and cope with difficult situations. However, some people were dissatisfied with the communication and organization, citing issues with referrals not being covered by their healthcare providers and a lack of follow-up from the company. A few other people also felt that the initial assessment process was not collaborative, with pre-decided recommendations and a requirement to complete numerous online questionnaires while already feeling emotionally exhausted.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, care, and... See more

Service

People report positive experiences with service, with many reviewers highly recommending it due to its... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the service as... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the knowledgeable,... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers praising the quick access to support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

learnt coping skills to manage anxiety and feeling overwhelmed. Jan always made me feel safe and therapy helped me alot, learned to understand myself and that feelings are always valid

Rated 5 out of 5 stars

My therapist, Mirco, was excellent. He very quickly and accurately identified the beliefs, rules and strategies that were contributing to my challenges and (patiently) supported me to identify new, mo... See more

Rated 5 out of 5 stars

A huge thank you to Maria O’ Brien for very useful CBT sessions. The sessions really helped with my anxiety and provided me with useful tools. Maria always listened with kindness and compassion. The... See more

Rated 5 out of 5 stars

My experience of CBT with Mirco Magi exceeded anything I could have hoped for. He was tireless in his support, and so incredibly thoughtful. He delivered impactful therapy - a clear scaffold to hold o... See more


Company details

  1. Mental Health Service
  2. Mental Health Clinic

Written by the company

We help people. As true experts in mental health, we connect individuals with outstanding therapists, providing easy access to personalised, life-changing mental health support. At Onebright we combine evidence-based therapies and world-class clinical network, with cutting edge digital technology. We partner with businesses to build, execute and continually evolve their mental health strategy individually fit for businesses and their people. Through co-ordinating and governing the mental health treatment across all referral pathways, we ensure highest quality of care and provide meaning data and insight. We treat a range of mental health conditions ranging from anxiety to depression, worry to PTSD, workplace stress to trouble sleeping. We support individuals and work with corporate businesses, private insurers, occupational health teams, healthcare professionals and EAP providers. We provide care with respect and compassion and help people develop the skills they need to enjoy a brighter future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

972 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Sue my therapist was brilliant

Sue my therapist was brilliant. She was kind and thoughtful in her approach and very skilled at bringing together the many issues i had to deal with. She listened well to what I said. She provided me with the reassurance i needed and gave me just the right number of resources and amount of information such that I did not feel overwhelmed at any point. I have learnt useful new skills and gained the confidence to continue on my journey.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent CBT experience

I completed 10 CBT sessions with Onebright, and my experience from start to finish was extremely positive. From booking appointments through to completing therapy, the staff were consistently kind, polite, and supportive. They patiently explained the process and guided me throughout, which helped me feel comfortable and reassured from the very beginning.

My therapist, Maria O’Brien, was exceptional. She was incredibly patient, calm, and understanding, and created a safe space where I felt comfortable being open and honest. She explained CBT concepts in a clear and practical way, making them easy to understand and apply to real-life situations.

The sessions were well structured, with a clear plan set out across the full 10 sessions. This structure helped me stay focused and accountable, and I could clearly see my progress over time. The tools and exercises Maria gave me were practical and realistic, and I genuinely noticed improvements as a result of using them. I always looked forward to our sessions and to practising the techniques between them.

Importantly, Maria helped me build confidence in myself and in my ability to manage anxiety independently. I now feel more equipped to recognise my thought patterns and respond to triggers using the tools I’ve learned, rather than feeling overwhelmed or fearful.

Overall, this was a very valuable and empowering experience. I’m truly grateful for the support I received and would highly recommend Onebright, and Maria in particular, to anyone considering CBT.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Our Feedback

Jan was absolutely incredible with Charlie. She made the sessions fun, was extremely patient when he got fidgety, and engaged brilliantly with him. The information she gave was really helpful
and almost immediately I noticed a change in his behaviour. He was calmer and less anxious.
From Charlie: Dear Jan, I really liked the sessions. You’re the best person I’ve ever met! You are the star of my skies, thank you!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Therapy saved me

A massive thank you to Sadia for helping me through a difficult period in my life. Going through a bereavement triggered emotions I could no longer process alongside massive anxiety and OCD. CBT helped me understand my compulsions, and rationalise my thoughts and how to manage them during difficult periods. I am so glad I reached out and got the help needed.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth, fast, and efficient

The process from deciding I needed help to actually getting it was smooth, fast, and efficient. I was given a broad choice of therapists and options that enabled me to make the best decision in the moment. I would highly recommend this process.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Jennifer Rose excellent therapist

Jennifer my was really understanding and made me feel comfortable in our sessions. She gave me many tools which made it possible for me to control, heal and thrive. Jennifer goes out of her way to ensure that the therapy is unique and personal to you, including recording personalized MP3's. I cannot recommend Jennifer enough, she has helped me get my life back... thank you!!!

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Superb Support

My therapist Abi was superb. Abi was empathetic, non-judgmental and exceptional at helping me challenge my intrusive thoughts. Abi not only asked thought provoking questions but shared a variety of helpful tools, techniques and resources. I’ve truly learnt so much from Abi - she’s been instrumental in my recovery. I would highly recommend Abi-she is highly knowledgeable and is everything you’d want in a therapist.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

My daughter was going through a really…

My daughter was going through a really difficult time and I was struggling to know what to do. We booked some time with Jan in the hope Molly would open up and let her help and she did. After 10 sessions I have seen a massive difference in Molly. Molly loved her weekly catch ups and felt she could trust Jan and always took her advice and guidance. I know she will use these tools in the future. Thank you for supporting myself and Molly Jan

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Therapy for anxiety

I had 10 therapy sessions with Abi for anxiety, the quality of the sessions was very high. Abi was very accommodating and I came away very happy with the treatment I received. I only wish I had done it sooner.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

CBT/Leoni Cachia

Leoni is excellent: professional, patient, empathetic, a great listener and wonderful guide. We covered a lot of ground in a relatively short period. Leoni also provided useful reading material (and some homework too), so that the learning continued even afer the sessions ended. Thank you once again.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

A Surprisingly Helpful Experience

I didn’t think I needed support when I first started, but this experience turned out to be extremely helpful and meaningful. It gave me space to reflect, understand myself better, and address things I hadn’t realised were affecting me. The guidance from Mirco was professional, respectful, and genuinely supportive. I’m truly grateful for this experience and would highly recommend it to anyone, even to those who believe they don’t really need it — it might surprise you in the best way.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing support offerings and team!

I’d like to share my appreciation for Onebright and the incredible support my daughter has received throughout her counselling journey. From the beginning, the level of care has been exceptional, especially from her therapist, Olivia. Olivia’s compassion, patience, and genuine understanding made all the difference, helping my daughter feel safe, heard, and supported during a difficult time.
Since starting her sessions, we’ve seen remarkable progress in her confidence and ability to manage her anxiety. The transformation has been truly uplifting, and we’re so grateful for the thoughtful, consistent guidance Olivia has provided every step of the way.
Thanks to Onebright—and Olivia in particular—the future feels brighter, and my daughter feels more equipped than ever to move forward with strength and resilience.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

The company have been nothing but…

The company have been nothing but helpful throughout my whole journey, they allowed me to choose a therapist that specially met my conditions and I haven’t looked back. My therapist was incredible and I wouldn’t be the person I am today without her, it has been such an eye opening experience and all I can say is if you are on the fence or nervous about starting this journey then I’m living proof of it working and that when you take that step… the future you will be so proud.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

I have really enjoyed CBT therapy

I have really enjoyed CBT therapy. I have had counselling once in the past but i didn’t gel well with it, CBT has changed my experience with therapy completely. I liked having tools to use outside the session as it helped me focus on working on my problems outside the sessions as well as in the sessions. i would recommend it to anyone who is struggling and wants guidance.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Amy made me feel very comfortable and…

Amy made me feel very comfortable and learnt my communication style quickly. She knew when to let me talk and release some things in my head but also knew when you talk as she knew this was first time in therapy. Very comforting and accommodating.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

HELEN FLETCHER

I worked with Helen Fletcher over a period of time and cannot recommend her highly enough. She supported me through an incredibly complex and difficult phase of my life, including ongoing grief, major changes in family relationships, friendships, work, and a significant health crisis midway through our work together.

What stood out most about Helen was how thoughtful, calm, and genuinely human she is. Our sessions never felt rushed or overwhelming - she always created space for what mattered most to me in that moment, while still holding onto the bigger picture and always remembering the details I’d shared before.

Helen is a highly skilled therapist with excellent clinical judgment. She knew when to let me lead the session, when to slow things down, and when to offer a different perspective that genuinely shifted how I understood what I was experiencing. Her approach felt intentional, well-held, and tailored to me - never formulaic or generic.

Helen helped me understand my nervous system in a practical, compassionate way - particularly through breathwork and grounding techniques that actually worked, not generic worksheets or advice. I hadn’t realised how long I’d been living without properly breathing or giving my body any sense of safety, and that awareness alone was hugely powerful.

She also helped me recognise long-standing patterns of always being the listener or the giver, and gently supported me in how to ask for space, voice my needs, and communicate honestly without guilt or conflict - whether with friends, family, or at work. This was a huge shift for me.

Helen’s perspective was always kind but clear. She helped me see that “doing my best” isn’t always the same as doing what’s right for my health and wellbeing - something that’s taken me a long time to learn.

Throughout everything, Helen was warm, grounded, insightful, and deeply empathetic. Having someone independent, thoughtful, and emotionally intelligent to talk to made an enormous difference and she played a key role for me during difficult chapters.

Helen is a real credit to Onebright, and I feel very lucky to have worked with her.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I had an incredibly helpful, kind therapist, Onebright was very reliable and I felt consistently supported throughout my sessions.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support that has made a big difference

Olivia was excellent and has made a huge difference to my daughter. Her calm, caring approach coupled with manageable actions and a well chosen selection of tools has brought about a big change in my daughter. She has gone from a child whose anxiety was holding her back to a child who knows how to manage her feelings and is able to fulfil her full potential. I am so happy we took the decision to work with Olivia, I couldn't recommend her more highly.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

CBT Therapy

I had 8 sessions that were tailored to my needs from the very beginning. My therapist, Maria, made me feel very comfortable sharing my thoughts, feelings, and behaviours. I highly recommend Onebright to anyone seeking support for their mental or emotional wellbeing. I now feel more confident managing my own mental and emotional health. Thank you!

November 5, 2025
Unprompted review

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