Onecallinsurance Reviews 

change of plates quick and easy with in few mins highly recommend user name KA1

Protracted claim period, appalling communication. Requested to send in estimate, which was actioned on 13th Oct. Told today the email was different despite chasing on the email given to us. Would not recommend, very disappointing.

The person that dealt with my query was quick and helpful (di2). This was once I finally made it to the write online chat - this part wasn't so clear! I did spend a lot of time trying to connect to the main chat page only to go through the process and be told to try again under platinum. However, once there my query was dealt with professionally

Telephoned to cancel as had a better quote elsewhere, Luke (LL8) was very polite and helpful and managed to beat my best quote. One happy customer👍

Had to queue to get through, but after waiting, Jack was very friendly, straightforward and effective.
Code: JP3

Nh1 was very helpful and sorted my query efficiently Thank you.

Dealt with their online chat operator - KA1 - Helpful and after asking questions about our use of our cars was able to reduce our existing costs and add a further car at a competative price.
The operator was helpful and efficient throughout the chat - You have my thanks

This is an extract from the letter I have sent to the C.E. O. of onecall insurance today. I think it is self explanatory, especially if you are having difficulty reclaiming "policy excesses and/or getting a true claims history established".

To Nik Springthorpe, Despite your best collective efforts to ignore me (over the last 19 months) I have so far;
a) reclaimed, from you and Sabre, 994.44 pounds that you appeared to have permanent designs upon.
b) got you to document that two out of the three alleged “fault claims” were actually clearly not my fault. This is satisfying as it reduces my current renewal quotes by over 500.00 pounds minimum.
c) not heard any more (from you or Sabre) regarding the apparent collision reported on 20/04/2019. Am I therefore entitled to assume the matter is closed and that you can confirm that any real or potential “black mark” on my insurance record is simply a figment of your rapacious imagination?

I will be in touch with you (and Sabre) in the New Year as I am still seeking the return of 222.73 pounds you have extracting from my bank account for no justifiable reason. Greed and a self serving air of entitlement my at this time seem justification enough to you and your cronies - however as you might expect I am going to be questioning this situation.

Seasons greeting, love and kisses.

Paul Wilson

I’ve had problems with underwriters canceling my motor insurance due to absolutely no fault of my own. The operators have always been great. My operator today was Vikki E. She was very helpful & advised my policy wouldn’t be cancelled as yet
Ve3

Will never use one call again.
Cannot get anyone to talk to as have to use chat as the only communication, have tried several times and they just cut you off.
They chatted helpfully when they thought they could have my renewal when I said no they still took the money ftom my account and now won’t chat long enough to resolve the issue.
So I’m still running two insurers 😡

My question was answered quickly and professionally.Very impressed with the very helpful girl,Ella

Very good experience on live chat. My thanks to gb3 for a knowledgable, quick and efficient response.

I was very much impressed with the service received from Daniel B, a staff from one call insurance. Thanks for explaining the situation of my insurance to me.

Like many other people I have had a nightmare trying to cancel with this company on line CHAT And a £89 cancellation fee. But I must say I finally managed to chat to James ( JL8) he was so helpfully and professional and help me with my problem . So I have to say the only thing that onecall are good at is employing good staff .

I had just taken out Insurance and when I received the papers I noticed that what I had paid last night was less than the quote I received. My query was sorted out very promptly and courteously (by username cd6). Nothing was too much trouble. A great service, thank you!

In August I got my renewal quote and it was too high so I decided to go on compare.com to look for a cheaper quote. I got one with Hastings. I made my deposit and told One Call to cancel my policy. They told me they will try and look on it for me to see what they can do. They came up with a cheaper price and told me that they will reimbursed the admin charge. I did accepted their offer and decided to cancel Hastings. Hasting took £20 for the admin fees and One Call to payment it back to me. I have made several phone call to One Call regarding this matter. One Call requested a copy of the cancellation letter and charges.

I phoned One Call today and waited 45 mins for someone to answer who told I should go online to chat with customer service. I was so annoyed with this response. I decided to go online to chat with a member of staff which took me 34mins just to hear it was paid on the 29th October 20. I checked my account while they waited and it was not there. She told me it is paid out and it should take 3 - 5 working days to reach my account. Today is the 11 November 20. I personally don’t believe it was paid to me. I have phoned my bank and they told me no payment from One Call came in only out.

I am sick to death of dealing with unprofessional companies who only wants your money and don’t like to payout.

I don’t believe I will be using your company next year

Am so upset and disappointed. The only way to communicate is via a chat line. This cuts off if inactive - so, while you’re waiting for someone to respond to a question you can get cut off! I tried on Friday evening, no joy. Tried online through the portal on the weekend, no good. 4 different operators today.
All I wanted to do was inform them of my father’s death. How upsetting that I had to do this 5 times and still no-one could really help. Each time I had to go through the situation again.
I will see if the ‘credit’ actually does arrive!
Very frustrating ,so upsetting. I’m just lost for words how a company can make an upsetting situation worse. How could my mother have possibly dealt with this? Feel so sorry for anyone who has suffered a bereavement and have to deal with this company.

Awful. Extortionate fees for any minor change on the policy, £55.99 to cancel and conveniently cannot speak to a person unless you’re thinking of leaving. Instead 2 hours (!) on live chat. I paid the fee just to get away from them it was that dire. Get involved at your peril. .

Absolutely discrasefu