Onecallinsurance Reviews 

Bought online 23/9/20 tried to cancel because my existing provider was offering better cover for lesser premium and was advised by chat Onecall needed a cancellation fee of £49.99 to cancel ! Can you believe they do not offer a 14 day cooling off period? The fee represents 44% of premium could not believe their sheer greed, so folks beware all these little money grabbing online charlatans , if you want an honest quote find a company you have heard of. The other thing is when you click buy your taken through a further 3 layers of " would you like to insure your parrot against scurvy" sort of selling .

I would give -10 if I could I will never recommend this shower bunch of con artists I asked for a quote in July with my insurance being due in August over 4 weeks away once I got quote I paid 38.00 deposit but canceled next day they then sent me a bill for £49.50 for what no insurance had come in to effect they kept my £38.00 and went to debit collect for £11.50 never use this lot again

Terrible organisation to deal with. Problems started when I got a renewal notification for my car insurance. Auto renewal of my insurance was going to happen (I object to companies being so presumptive but it seems they are not interested in their customers' requirements! - the company I am now with have such an option) and I tried to contact them to discuss the premium they wanted to charge me which was £85 (28%) higher than the cheapest quote I got on confused.com. Rang the number on the renewal notice - COVID-19 being blamed for their lack of telephone assistance (ridiculous - you can't get more socially distanced than on the phone!). Resorted to their website and found out that they have a "live chat"facility online which....... doesn't work on my desktop computer!! I tried 3 different browsers (Firefox, Microsoft Edge and Internet Explorer) and "live chat" refused to work. Spent some considerable time trying to contact these "people" to no avail and then found out by chance that "live chat" using my tablet worked (very difficult to use with the on-screen keyboard obscuring text and message boxes). Too late to contact them on that day but managed to use my tablet and contact them on the next day and, despite the expected "can we discuss?", I was able to thankfully cancel the auto renewal.
If I had managed to contact them the previous day, I would have probably let them try and match the quote. However, in this day and age I expect companies who have extensive online facilities to ensure that they work correctly. A significant amount of my time was wasted by yet another company whose "brain" is removed by reliance on computers.
I will never be using these people again. Customer service is a joke! I am in no doubt that they are using COVID-19 as a way of conning people out of their money via auto-renew and making it as difficult as possible for their paying customers to actually contact them to discuss. In addition, if I can get a low insurance quote elsewhere, why can't they? I believe that One Call Insurance is a broker - isn't value for money high on their search list??

Iam a customer of yours and I think your services on line are diabolical, 6 times I have tried to change my vehicle today but just goes to recieving quote but nothing happens, 6 times I tried for live chat andit went to UNABLE TO INITALISE CHAT, so I then tried some phone numbers, nothing works. How do I change my vehicle details??????? Now off the road but still paying for the insurance. Disgusted

Bit of a long wait getting on the chat but spoke to Chloe today, she is a credit to the company, very helpful and professional. All my issues sorted in one chat, perfect!

Ironically “one call insurance” does not have a phone number or any means of speaking to a human being which is very frustrating when their 24/7 portal does not compute issues that are out of its parameters. I will never use them again even it means paying more for my ins. They took over £100 off me for 1 month and 19 days cover just because they could not change a van policy to a car without cancelling and restarting a new policy. This would have been fine except they didn’t get back to me during 6 days of attempts to do this very thing by me through live chat. I had a new car outside my house I could not insure and a policy for an old van I didn’t even own. What a shower of excrement. “One call”would have solved it but as I said no contact numbers are in existence for them.

They are a joke. They dont insure electric vehicles !! Having spent 6 days trying to sort this out, only now are they able to tell me they can’t insure me. They now want to charge me for the time I’ve been using the cover which was not valid because I changed my car ! Don’t use them

Had a quote, accepted it and cancelled my original insurance, then got a letter asking for another £300. Absolute joke and scam. Tried to cancel within 14 days cooling off period but then demanded to pay another £50 on top of the £50 deposit that I had paid. Furious!

Di1 was a great help with helping me with my enquiry great service

Car insurance is a legal requirement - a must-have, renewed yearly, and many will shop around. Good value last year, but Onecallinsurance is not good now, so I've renewed elsewhere, and need to tell Onecallinsurance to cancel my renewal on 1st August.
They're blaming Covid, but it's a cop-out - their office phone isn't answering (understandable) but what's really annoying and inexcusable is that there's NO FACILITY on their website to cancel a policy renewal, PLUS - Their "online chat" function IS NOT WORKING (all departments "unavailable" at 2.30 pm on a Monday !!) so the only option is to leave a message via Messenger - probably the clunkiest messaging service ever invented. Meantime, there's a severe risk that my bank account will be debited purely because of their inability to add a simple function to their website (the option for a customer to cancel an automatic policy renewal).

BH3 i recently had to scrap our car due to engine/finance. So i had to cancel my insurance Bethany on chat was very kind,patient and very understanding.

Apologies the review was for Onecallinsurance.co.uk.

As a customer of One Call for the last 3 years, I always experience great customer service! It is no need to swap your quote can be matched to to online market. One Call always go the extra mile. Thanks ks2

Chloe (ce2) was competent & very helpful :-)

Waist of time and money !!!
Cancellation fee £49.99 when I paid £75 for bike insurance and 2 days after wanted to cancel it they told me it wont be anything to return !!!!
Total rip of and that is why they cheap

Just saved £60 on my car insurance my advisor LF3 was brilliant very friendly helpful and answered all my questions very efficiently I am now going into my 10th year with one call insurance can’t fault them

Communication was difficult without a phone customer service during the Covid crisis. But when I eventually got through to someone on live chat ps1 was helpful and sorted things out for me.

Disgusting. Using Covid-19 as an excuse for bad customer service. New policies, you can get through all day long. The ironic thing is I am trying to stop a renewal as the renewal price was outrageous and when my wife made a claim recently that was no fault of her own she was left in tears and made to feel like a criminal as a prior incident again not her fault and was fully dealt with and paid for by the person at faults insurance came to light, that was all they were bothered about. We are trying to now not renew which would free up there time but no can do.

Your agent mc7 was very polite and informative and dealt with my query quickly.