One Click Insurance  Reviews 

The time it took to renew my insurance was far too long. Having to go to the chat option ment I nearly cancelled. Once I was in the queue I was number 7 then it took around 20min to renew. I don’t think I will renew with this company again as it takes too long. !!!

Painful, time wasting. “Use the online portal to make changes, as with an agent it will cost you a higher fee” ok so I try and use the portal. And it keeps breaking. So then I’m forced to use the chat which I swear has someone at the other end making and drinking a cup of tea between every line of chat. It took 1.5hours of hell to make a change that should have been 10 mins of the online portal and worked. It’s designed to mess you around. Honestly the most infuriating system and company .they have designed it this way. Avoid!!

Shocking company. Ask for hundreds of pounds to change vehicle, so when you try to cancel your policy they make you wait for hours on the "live" chat, which continuously closes down due to a timeout on their end. When you try to cancel the policy altogether they try to charge you hundreds further.

Avoid at all costs

All I wanted was my NCD evidence when I moved brokers. They were obstructive and petty, refusing to recognise my NCB history. I have now lost my NCB, thanks to OneClick. God only knows what they would be like if one ever had to make a claim. Good riddance - never again.

changing car and therefore your car insurance can be tricky and at time stressful, i used the online chat services of one click and after an hour got exactly what i wanted, the service is excellent and costs me nothing to use via my computer at home.

Quite a long wait on Live Chat (15th in Queue) but slight amendment to renewal solved and price matched with original renewal quote

Wait time was a bit longer than I would have liked. The portal didn't change my plate, so had to pay the £15.00 rather than the £5.00. Everything else was completed professionally and promptly. My private plate is now on my Jaguar

Amazing always willing to help and are very easy to contact and deal with things for the customer so far a perfect experience ☺️☺️☺️☺️

My application was swiftly processed and Emily provided reassurance and was very helpful and personal.

Phoned up to cancel policy renewal. Was offered great new cheaper deal with better benefits. So very happy.

It takes abit longer to get an answer but you get there in the end

Prompt service and quick and also very polite.

Today I exchanged Online Texts with EW5
This Staff Member proved to be most Efficient Helpful Informative and Polite
Although I Really Miss the OLD WAY of Direct Dialling Customer Service & Speaking directly with a Customer Service Agent
I had a Good Experience with this New to Me Method if Communication

The customer service staff are, as always, extremely courteous and helpful but the customer login portal constantly fails to recognise login details, even after use of the alternative/reset password option. I used the chat option to get my proof of no claims for the previous year and was immediately sent a pdf file of same, which was great, so kudos for that. As with almost all companies, the quote for the following year wasn't competitve, so I bought insurance from a different company.

On boarding process was good even though I had actually misspelled my name. Changed before inception of the policy without charge via their online messaging system. Can’t comment on claims handling

Please get phones back it's much easier and quicker to get things done. First time had to go on chat what could have been done in 10mins on phone took nearly 40min. 2nd time probably what could have been done in approximately 30min lasted about 1hour 30min. Absolutely rubbish lack of productivity on line when it's much quicker on phone. I don't think when it come to renew in 2027 I probably will be going elsewhere. Don't recommend.

I had a very helpful member of staff EE3

I love leaving a review thats positive,not often we can. But your consultant ME8 was such an absolute pleasure to deal with. She was really very efficient,knew what she was doing, was patient with me, as im not very quick at these things. She's an absolute asset and credit to your company. Best service ive had over chat, which I usually hate using. Excellent service

Didnt recognise a new number plate. Done live chat and was told it would be £100 plus admin fee to cancel my policy when I didnt want to cancel, just change car. They also asked questions to answers I'd already given. Won't use One click again.

long winded process to make a change, had to give the details twice in the end. Call handler was fine. site is generally confusing.