One Day Tests - Hove Reviews 

313
TrustScore 5 out of 5

4.9

39b Salisbury Road, BN3 3AA Brighton and Hove, Hove, GB


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Rated 5 out of 5 stars

Very efficient service, was amazed at how quickly my results came back. This was really helpful as was able to speak to my doctor about what next in rapid time! Everyone I met was respectful and expl... See more

Company replied

Rated 5 out of 5 stars

We arrived early and were fitted in straight away Dominika did a great, painless job - she is clearly very experienced My only issue is the parking - the road is all residents only. We managed to ge... See more

Company replied

Rated 4 out of 5 stars

The actual medical experience, i.e. the test procedure, the blood draw, the test report, and the doctor consultation were all five stars. The only negative I experienced was the online booking app... See more

Company replied

Rated 5 out of 5 stars

I accompanied someone for a blood test and on a whim I decided to have the 71 marker screening done. I had missed out on my ‘turning 60’ NHS checkup due to Covid and so now, at 65, I am getting niggle... See more

Company replied


Company details

  1. Blood Testing Service

Written by the company

Come and visit us at our clinic in Hove! Accessible and affordable private blood testing clinics, home kits and phlebotomy nurse visits. Huge range of biomarkers, monitoring panels and health screenings. Same or next day results on over 300 biomarkers!


Contact info

  • 39b Salisbury Road, BN3 3AA, Brighton and Hove, Hove, United Kingdom

  • 0845 527 07 67

4.9

Excellent

TrustScore 5 out of 5

313 reviews

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4.9

All reviews

(313)

2,684 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt, same day results, well presented.

My blood sample was taken at 10am on the 18th December in the Hove office by a very pleasant and reassuring staff member who said that the sample would be sent to the laboratory in Crawley for analysis. A first email at 3.05pm that same day announced that the sample had arrived at the lab. Again, that same day, the 18th, between 3.38 pm and 5.29 pm I received five more emails containing the results of the more than 60 tests I had ordered. Each result was presented along with the expected range for the blood test, with results outside the range being highlighted. A very impressive experience.

December 18, 2024
Unprompted review
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Reply from One Day Tests - Hove

Thank you for providing feedback on your experience using our service. We really appreciate it.

Rated 1 out of 5 stars

Rude and obnoxious customer service when the test gives a known false negative result

Waste of money and a scam
I have been seriously ill since June this year.
OneDayTests said they can perform a blood test to detect antibodies which are detectable two weeks after an infection. (And past infections)
I test positive to H Pylori in April and July this year. The symptoms (vomiting) started again in August and were so bad, I took this test in November.
The test gave a false negative (because I have previously had the infection and therefore would have the antibodies).
The NHS performed a different test within a day or so of the blood test. This came back positive.
I have approached one day tests to ask for a refund. They are rude and insist the infection was caught between my blood test and the two days seeing my GP - despite being ill since June
I have sent one day results evidence that the infection existed many weeks before I took their test.
Now they don’t reply to messages or refund my money.
Such an arrogant response to a past post I thought I’d post in greater detail. Their antibody blood test gave a false negative. FACT.
Be careful with the types of blood tests ordered. And don’t expect any reasoned or empathic response if you do say something went wrong.

I have now received a refund from my credit card company after stating we are going to court under the goods of sales act - and this test/service did not perform as described.

November 30, 2024
Unprompted review
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Reply from One Day Tests - Hove

Hi Christopher, as per your previous review a few days earlier the results given were accurate to the blood tested at that time. As you have mentioned we provided a refund as a gesture of good will. We wish you well with your health journey else where.

Rated 5 out of 5 stars

Professionally and transparently.

Excellent service from start to finish – from the blood draw to the customer service and finally the results, which I received via email in a clear and transparent format. I highly recommend it to anyone looking to get blood tests done without unnecessary formalities.

December 4, 2024
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Reply from One Day Tests - Hove

We are very happy to hear about the service you received from us. Thank you spending the time to leave us a review.

Rated 5 out of 5 stars

Quick and easy with clinic visit as fallback

Very straight forward process. The take-home kit didn't work well for me, I pricked every finger and only filled one sample pod out of three before running out of lancets. There was a clinic nearby and it was easy to make a booking to get blood taken there instead. Simple painless process and quick results (same day!).

December 9, 2024
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Reply from One Day Tests - Hove

Really pleased to hear this. Thank you for spending the time to leave your feedback.

Rated 5 out of 5 stars

Great service

Great service. Very efficient. In and out in 5 minutes!!

December 3, 2024
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Reply from One Day Tests - Hove

Thank you for the 5* review. We really appreciate it.

Rated 5 out of 5 stars

The lady who did my daughter’s blood…

The lady who did my daughter’s blood test was extremely patient and gentle, very professional. My daughter is afraid of needles but she managed to calm her down and distract her enough to get it done without it taking too long.

December 3, 2024
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Reply from One Day Tests - Hove

We are very happy to hear about the service you received from us. Thank you spending the time to leave us a review.

Rated 5 out of 5 stars

My first time experience

My first time experience, phlebotomist was so friendly kept me well informed attentive and compassionate. I had the results within 3hrs. Such an excellent service. Pleased to say results were positive too.

December 6, 2024
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Reply from One Day Tests - Hove

Really pleased to hear this. Thank you for spending the time to leave your feedback.

Rated 1 out of 5 stars

Waste of money and a scam

I have been seriously ill since June this year.
OneDayTests said they can perform a blood test to detect antibodies after two weeks of infection.
So I am seriously ill from June from the infection and I took the test in late November.
The test gave a false negative.
The NHS performed a different test within a day or so of the blood test. This came back positive.
I have approached one day tests to ask for a refund. They are rude and insist the infection was caught between my blood test and the two days seeing my GP - despite being ill since June
I have sent one day results evidence that the infection existed many weeks before I took their test.
Now they don’t reply to messages or refund my money.
We are going to court now

November 27, 2024
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Reply from One Day Tests - Hove

Good morning. The results given were accurate to the blood tested at that time. Our laboratory runs a wide range of quality control procedures to ensure the blood samples tested provide accurate and precise results. For example we participate in the External Quality Assurance scheme which compares how well our testing method is running against all other National and International users, so we are 100% confident in our results, and our other customers agree.

Rated 5 out of 5 stars

Great experience

Great experience. Monicka, the phlebotomist was wonderful. Results arrived within hours.

November 29, 2024
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Reply from One Day Tests - Hove

Really pleased to hear this. Thank you for spending the time to leave your feedback.

Rated 5 out of 5 stars

Great experience

Very easy, fast and personal service at a reasonable cost. Would recommend.

November 27, 2024
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Reply from One Day Tests - Hove

Thank you for the 5* review. We really appreciate it.

Rated 5 out of 5 stars

The phlebotomist was kind and…

The phlebotomist was kind and professional, she made me feel comfortable and I could see how much she cares. I've got the results the same day and the day after, quick and efficient. I highly recommend

November 20, 2024
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Reply from One Day Tests - Hove

So pleased to hear we were able to help. Thank you for recommending our service.

Rated 5 out of 5 stars

Easy, lovely team.

This was simple and easy right from the beginning. The phlebotomy facility was close, the phlebotomist was great - friendly, clear and helpful - and the results were quick.

Thanks foe a great experience

November 22, 2024
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Reply from One Day Tests - Hove

We are very happy to hear about the service you received from us. Thank you spending the time to leave us a review.

Rated 5 out of 5 stars

Amazing friendly service

I had two blood tests this week in the hove clinic with Dominika. She was so friendly and made me feel very welcome. She was very informative and sensitive.
Would highly recommend

November 27, 2024
Unprompted review
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Reply from One Day Tests - Hove

Thank you for the 5* review. We really appreciate it.

Rated 5 out of 5 stars

Excellent service

Good appointment choice
Speedy results
Helpful customer service team

November 11, 2024
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Reply from One Day Tests - Hove

Really pleased to hear this. Thank you for spending the time to leave your feedback.

Rated 5 out of 5 stars

Such a useful service.

Such an easy & fast route to get blood test. Really useful service.

November 7, 2024
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Reply from One Day Tests - Hove

Thank you for the 5* review

Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. Booking an appointment was straightforward and I was shown in for my blood test as soon as I arrived. Dominika at the Hove clinic was friendly, very efficient and explained the procedure clearly. The results came through promptly and were easy to understand. I won't hesitate to use this company again.

November 12, 2024
Unprompted review
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Reply from One Day Tests - Hove

Really happy to hear about your experience with us. Thank you for leaving a review.

Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the phlebotomist, Nurse Dominika. The service was professional and straightforward in a clean and well maintained environment. My results were delivered quickly and clearly. Blood tests have never been easier. I highly recommend OneDayTests clinic in Hove

November 8, 2024
Unprompted review
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Reply from One Day Tests - Hove

So pleased to hear we were able to help. Thank you for recommending our service.

Rated 5 out of 5 stars

I had a wonderful experience with the…

I had a wonderful experience with the phlebotomist. The blood test was painless and took place in a friendly atmosphere. Nurse Dominika took care of every detail, explaining the entire process from blood collection to receiving the results. She was exceptional.
I sincerely recommend the clinic in Hove to anyone who wants a quick, professional blood test and the assurance that they are in good hands.

November 11, 2024
Unprompted review
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Reply from One Day Tests - Hove

Thank you very much for the recommendation. Really pleasing to hear stories from customers like yourself that had such a positive experience using our service.

Rated 5 out of 5 stars

Great efficient service

Great efficient service. Dominika in Hove is excellent. Got my results back within 9–10 hours.

November 7, 2024
Unprompted review
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Reply from One Day Tests - Hove

Thank you for leaving a 5* review, it's much appreciated.

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