That is not my first experience with online casinos, but that one is definitely the best! A nice amount of games and the best bonus policy ever, fast withdrawals. I also have my personal manager... See more
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My account is closed but keep receiving spam emails. If I wanna unsubscribe I have to login, what isn’t possible cause my account is closed. Well fine, then you recieve a 1 star review
Company replied
Casino is a fun and real thing and I welcomed a lot of money and the helpful staff there are very good and some of the customers helped me in many things personally! Thank you Casino for making people... See more
Company replied
Good casino with a great selection of games. Service through the chat is always rapid and responsive. Only downside is the long wait for payouts (usually around 3 to 4 days). Compared to other casi... See more
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Company details
Written by the company
Welcome to Onedun online casino, where we prioritize your gaming experience above all else. We understand that when it comes to online gambling, several factors play a crucial role in ensuring your satisfaction. At our casino, we have tailored our services to provide you with the best possible gaming environment, combining exciting games, fast payouts, exceptional customer support, and exclusive VIP privileges. For our most esteemed players who reach the fourth level of our VIP program, we offer a concierge service. Whether you need assistance with booking luxury vacations, arranging special events, or accessing premium rewards, our concierge service is at your disposal. We have established partnerships with prestigious providers to offer you access to exclusive events, VIP experiences, and luxurious perks that are tailored to your preferences.
Contact info
, , , Hungary
- support@onedun.com
- onedun.com
3.5
Average
228 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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My account is closed but keep receiving…
My account is closed but keep receiving spam emails. If I wanna unsubscribe I have to login, what isn’t possible cause my account is closed.
Well fine, then you recieve a 1 star review
December 18, 2025
Unprompted review
Reply from Onedun
Dear John de Jong,
We are very sorry to hear about your experience and understand how frustrating it must be to continue receiving emails after your account has been closed.
We would like to review the details of your situation from our side to help resolve this issue. However, without account-specific information, we are unable to locate your profile or make changes. We kindly ask you to contact our support team via the email address used to register your account so that we can verify your information and ensure that all communications are properly managed.
We appreciate your feedback and are committed to resolving this matter as quickly and smoothly as possible.
Best regards,
Onedun Casino Team
Very good and loyal casino with good…
Very good and loyal casino with good bonus
December 16, 2025
Unprompted review
Reply from Onedun
Dear Danielle,
Thank you for taking the time to share your feedback! We’re thrilled to hear that you’ve had a positive experience and that our platform has met your expectations. Knowing that players appreciate the fairness, loyalty, and bonuses we offer truly motivates our team to continue improving and maintaining a high-quality environment.
We aim to provide not just enjoyable games but also a reliable and rewarding experience for every player. Your kind words about the bonuses and overall loyalty of our service are greatly appreciated, and they encourage us to keep refining our offerings to make every session even more enjoyable.
We look forward to welcoming you back for many more exciting and rewarding moments!
Best regards,
Onedun Casino Team
No info about how to withdrawal
No info about how to withdrawal. If you get info it is half the info. After confirmation they got all info..still did not get any. After updated info. STILL NOTING. ‘MANAGER’ go here. There, go back, type BIG CODE and bank account here (again for the 2nd time). And I promise it will be on your account asap….7 days later NOTHING!. do not play on this side
November 21, 2025
Unprompted review
Reply from Onedun
Dear No name sites has my ID,
We are truly sorry to hear about the difficulties you’ve experienced with your withdrawal. We would like to investigate the details of your situation from our side; however, without your account information, we are unable to do so.
Please contact us directly via email using the address registered to your account so our team can review your case and assist you as quickly as possible.
Thank you for your patience and understanding.
Best regards,
Onedun Casino Team
I am writing this review to warn others…
I am writing this review to warn others about my experience with this casino. What I went through was unacceptable and showed a complete lack of responsibility, transparency, and customer protection.
1. I was unable to withdraw or self-exclude
Despite repeatedly asking for a time-out and self-exclusion, the casino ignored my requests. I even provided screenshots showing that I asked for these responsible-gambling tools, yet nothing was actioned. This is extremely concerning, as these tools are meant to protect players.
2. The verification process did not follow the casino’s own rules
According to the website, the requirements for verification are simple: proof of ID and proof of deposit (a photo of the card front and back with the first 6 numbers, last 4, and CVV hidden).
Instead of following their stated process, they kept demanding more and more documents—far beyond what their policy outlines. It felt unreasonable and suspicious, and it became clear to me that something was not right.
3. My requests for a loss limit, time-out, and exclusion were ignored
I clearly asked for a loss limit to be applied, which is a basic requirement of responsible gambling. The agent ignored my request entirely. I also requested time-out and exclusion, yet they did nothing. This shows a complete failure in their duty to protect players.
4. I am requesting a refund
Since I actively asked for responsible-gambling measures to be put in place and the casino failed to follow through, did not protect me, and ignored my attempts to limit my losses, I am requesting a refund of the amounts lost after those requests were made.
Overall, this casino failed in every area of customer safety and responsible gambling. I strongly advise others to stay away until they fix these issues. No player should ever be ignored when asking for protection tools that the casino is legally and ethically required to provide.
November 24, 2024
Unprompted review
Reply from Onedun
Dear S,
We are truly sorry to hear about your negative experience. It is never our intention for any player to feel unsupported or unprotected, and we sincerely regret that your expectations were not met. We appreciate you bringing these issues to our attention, and we are committed to reviewing such concerns carefully to improve our processes.
Thank you for sharing your thoughts, and we sincerely regret the frustration you have experienced.
Best regards,
Onedun Casino Team
It's a good site for playing online…
It's a good site for playing online games
November 14, 2025
Unprompted review
Reply from Onedun
Dear Zulbear,
We appreciate you taking a moment to share your thoughts with us. Hearing that you consider our platform a good place for online gaming truly means a great deal. Our team invests consistent effort into maintaining a stable environment, refining the interface, and expanding the variety of available titles so that players can enjoy a smooth and engaging experience at any time.
Thank you once again for your feedback, and we hope your future sessions continue to be pleasant and rewarding.
Best regards,
Onedun Casino Team
Good casino verry kindly great Bonuses
Good casino verry kindly great Bonuses
November 12, 2025
Unprompted review
Reply from Onedun
Dear Don S,
We truly appreciate you taking the time to share your thoughts. It’s wonderful to hear that you’ve enjoyed the casino experience and found the bonuses appealing.
Positive feedback like yours motivates us to keep providing enjoyable and rewarding experiences for all our players.
Best regards,
Onedun Casino Team
Reply from Onedun
Dear S. Jelisejeva,
We truly appreciate your kind words and the enthusiasm you’ve shared! It’s wonderful to hear that your experience with us has been so positive and memorable. Your feedback motivates us to keep providing top-quality games and attentive support to all our players.
Thank you for recognizing our efforts — we look forward to continuing to deliver the best possible experience for you in the future!
Best regards,
Onedun Casino Team
Spam
Tomorrow i go to the gambling autority, al 3 weeks waiting for 4000 euro, dont play here, tomorrow i talk to my lawyer, they can Come for court, if i dont have my money by 18.00 clock
October 16, 2025
Unprompted review
Reply from Onedun
Dear Jennifer Jennekens,
Thank you for bringing this to our attention. We completely understand your concern regarding the delay in your withdrawal and take such matters very seriously. We would like to investigate the details of your situation from our side to provide clarification and assistance.
However, without information about your account, we are unable to access the necessary details. We kindly ask that you contact us directly via email using the address registered to your account so our team can review your case promptly and work toward a resolution.
We appreciate your cooperation and hope to resolve this matter as quickly as possible.
Best regards,
Onedun Casino Team
The Lucky wheel that you get every day
The Lucky wheel that you get every day, always works, I look out for it every day, exciting experiance.
October 9, 2025
Unprompted review
Reply from Onedun
Dear Ron,
We’re delighted to hear that the Lucky Wheel has added an extra layer of excitement to your daily sessions! It’s great to know that you make it a point to check it every day and enjoy the thrill it brings.
Our team designed this feature to make each visit engaging and rewarding, and feedback like yours confirms that it’s hitting the mark. We hope the surprises on the wheel continue to brighten your days and add even more fun to your gaming experience!
Best regards,
Onedun Casino Team
Did everything they could to hold on to…
Did everything they could to hold on to my winnings.
Do not deposit to this casino if you are looking for a smooth and fun experience.
September 2, 2025
Unprompted review
Reply from Onedun
Dear Eirik,
Thank you for sharing your thoughts. We see that your funds have been successfully processed and credited, which is always our priority. We understand that any concerns regarding withdrawals can be frustrating, and we encourage you to reach out to our support team directly if you have any further questions or need clarification.
We hope your future experiences on the platform are smoother and more enjoyable.
Best regards,
Onedun Casino Team
Great site Nice bonus wheel good…
Great site Nice bonus wheel good service from Nick
September 23, 2025
Unprompted review
Reply from Onedun
Dear Consumer,
We greatly appreciate your kind words and the time you took to share them. It is always a pleasure to learn that players notice the details we strive to refine—such as features designed to add excitement, alongside attentive service to ensure everything runs smoothly.
Your mention of the assistance provided by Nick is especially meaningful. We want every interaction to feel personal and reliable, and it is rewarding to know that this was your experience.
Thank you once again for your feedback. We look forward to welcoming you back soon and hope that each visit continues to bring the same positive feeling.
Best regards,
Onedun Casino Team
They don't pay out your withdraw.
They don't pay out your withdraw.
And I emaille them a couple of times and i got the same answer again and again.
" your money comes soon" but it is not true.
3 weeks ago i asked to refund my withdraw and i still got nothing.
August 24, 2025
Unprompted review
Reply from Onedun
Dear Ikke,
Thank you for reaching out and expressing your concerns. We understand how important timely withdrawals are, and we are sorry to hear that the process has caused you frustration.
After reviewing your case, we can confirm that your withdrawal request has already been finalized and the funds were successfully delivered to your account. While the timeframe may have felt longer than expected, we are pleased to inform you that the transaction is now complete.
Should you require any further assistance, whether to verify the transaction details or to discuss future withdrawals, please do not hesitate to contact our support team through live chat or email. Our representatives will be glad to provide clarification and help with any additional questions.
We appreciate your patience throughout the process and remain committed to ensuring smooth and secure transactions for all our players.
Best regards,
Onedun Casino Team
I have deposited on this site for a…
I have deposited on this site for a while now and i finally made a little profit. Now i wanted to withdraw and it has been 14 days ago and still no money.
Slots and everything are good but i am starting to think i wont recieve anything at all.... Live chat keeps telling me that "Players made so many withdraws lately that the queue is full" but that is just crazy
Update: 2 days later and still no money... Live chats keeps telling me the same excuses. Its now 16 days ago i made the withdrawel
Another Update: 1 day later and no money. 17 days intotal and 13 working days.
August 25, 2025
Unprompted review
Reply from Onedun
Dear Doni,
We are truly sorry for the delay you experienced with your withdrawal. Please be assured that the withdrawal process has now been completed and the funds have been sent to your account. We hope that you have received them by now.
We apologize for any inconvenience caused by this waiting period and appreciate your patience. Your feedback is valuable to us, and we are continuously working to improve our processes to ensure faster and smoother transactions in the future.
Best regards,
Onedun Casino Team
Still waiting for my money to pay out…
Still waiting for my money to pay out takes a long time on this site so I request people to play on a other site is you don’t wanna beg for you’re money it’s Friday and still nothing and getting the same answer they only give this getting on my nerves
August 3, 2025
Unprompted review
Reply from Onedun
Dear Pamela Kool,
We sincerely apologize for the extended waiting time you experienced. Upon checking our records, we can confirm that your withdrawal request has already been successfully processed by us.
We understand that delays can be frustrating, and we truly appreciate your patience. If you have any further questions or require assistance, our support team is always ready to help and provide clarification.
Thank you for bringing this to our attention, and we hope your future experiences with us are smooth and hassle-free.
Best regards,
Onedun Casino Team
Unreliable withdrawal process and vague customer support
I received an email from OneDun Casino on 30 June 2025 asking me to provide my bank details to complete a withdrawal. I submitted everything immediately and correctly. It's now 4 July and my withdrawal has still not been processed.
I contacted live chat support several times. The only response I’ve received is that I'm “in a live queue” and that it depends on the workload of their finance department. No timeframe is provided, no accountability, and certainly no transparency. They promise to follow up, but nothing happens. This leaves me feeling frustrated and ignored.
I've kept the email and can provide screenshots if needed.
Honestly, if a platform can't uphold basic withdrawal procedures or communicate clearly, it raises serious concerns. I will not be playing here again — and I caution others to think twice.
Update: it's now 7 July and I still have not received payment.
Update: it's 9 July and they've finally paid - this comes down to 8 business days.
July 4, 2025
Unprompted review
Reply from Onedun
Dear Mouche,
Thank you for sharing your concerns with us. We understand how important a smooth withdrawal process is, and we sincerely regret the frustration caused by the delay. Upon checking your case, we see that your withdrawal is currently undergoing the final stages of verification by our finance team. This means your funds will be processed and released very soon.
We appreciate your patience during this time. Should you have any further questions or require updates, please do not hesitate to reach out to our support team. We remain committed to resolving your issue as quickly as possible.
Best regards,
Onedun Casino Team
“Warning not play scammers!!! Not pay!!!
“Warning – scammers! I’m not playing there anymore!!!
I requested a withdrawal on May 30, 2025, and to this day the money still hasn’t reached my account. The ‘LIVE chat’ isn’t actually live – you’re just talking to artificial intelligence that can be tricked into thinking it’s a real person. You can test it easily – just rephrase your question with the same meaning and it’ll give you a copy-paste answer every time.
My withdrawal request has been under review for almost two weeks now, and I forgot to mention the account verification process, which I’ve gone through 5 to 8 times – each time successfully. But whenever I request a payout, they always find some issue, even though they were the ones verifying me 🤦🏻♂️ – just to delay and interrupt the withdrawal process. And I still haven’t received my funds to this day…”**
June 1, 2025
Unprompted review
Reply from Onedun
Dear L Piotrowski,
Thank you for sharing your concerns — we deeply regret that your experience has led to disappointment, and we truly value the opportunity to address it.
First and foremost, we want to clarify that our live chat is handled by real support agents. While some automated assistance may be used for routine questions, any specific or account-related inquiry is promptly taken over by a human team member.
Regarding the delay in your withdrawal: certain payout requests may undergo additional verification for security reasons, which can extend the processing time. We understand how frustrating repeated checks can be, especially after already completing prior verifications, and we sincerely apologize for this inconvenience.
Unfortunately, without access to your account details, we’re unable to investigate the matter from our side. Please reach out to us via email using the address linked to your casino account — we’ll be glad to look into this promptly and provide clarity on your withdrawal status.
We genuinely hope to resolve this for you and improve your trust in our service.
Best regards,
Onedun Casino Team
Great casino
Great casino loads of games and loads of bonussen. The support is very quick and good (shout out to my vip manager Thomas) withdrawl is easy and doesnt take more then a few days. Overall best online casino ive played. No complaints here
June 4, 2025
Unprompted review
Reply from Onedun
Dear Diederik,
We’re genuinely grateful you took the time to share such an energizing and detailed reflection of your experience — it truly means a lot to the entire team!
Reading that you’ve found both the volume of our games and the variety of bonuses to your liking is incredibly encouraging. We put a lot of effort into maintaining a dynamic and diverse selection, so knowing it resonates with you gives us renewed motivation. Your appreciation of our withdrawal process and support responsiveness — especially your kind words about Thomas — will absolutely be shared with the team. He’ll be thrilled to hear he’s made such a strong impression.
Your comment that this is the best online casino you’ve played on is something we don’t take for granted. It sets the bar high, and we intend to keep striving to live up to — and surpass — those expectations with each update and interaction.
Thanks again for your feedback and for being part of our community.
Best regards,
Onedun Casino Team
Gratis casino lot of games en nice…
Gratis casino lot of games en nice friendly people in the chat
June 2, 2025
Unprompted review
Reply from Onedun
Dear Pascal Kruisman,
Thank you for your generous comments and for highlighting the variety of games and the friendly atmosphere you’ve encountered. We believe that a welcoming community and diverse gaming options are key ingredients to a memorable experience.
It’s gratifying to hear that our chat team has contributed positively to your time here by offering approachable and helpful support. Creating an environment where players feel comfortable to ask questions and engage with ease is a priority for us.
Your feedback encourages us to continue nurturing this spirit of friendliness alongside maintaining an extensive and exciting game selection.
Best regards,
Onedun Casino Team
Dont play here
This casino site is a joke and a scam... I withdrew money on 28-4-2025 and still to this date Im waiting for the money. And the funny part is Im VIP and they have faster withdrawals. Imagine you are no vip how long you have to wait for your money.
9-5-2025:
Still no money... I told them to keep their money and close my account but they dont close it, please guys and girls don't play here trust me, it's a waste of your money.
10-5-2025
I received the money finally after almost 2 weeks as a VIP with "faster withdrawals".
May 5, 2025
Unprompted review
Reply from Onedun
Dear Mustafa,
Thank you for sharing your concerns with us. We deeply regret that your experience with the withdrawal process has left you disappointed.
We would like to investigate this matter thoroughly on our side. However, we are currently unable to do so without being able to identify your account. In order to move forward and properly assess what happened, we kindly ask that you contact our support team from the email address that was used to register your account. This is essential to ensure both the security of your data and the accuracy of the review.
Looking forward to resolving this with you directly.
Best regards,
Onedun Casino Team
Very professional and friendly…
Very professional and friendly staff....love it 10+***
April 26, 2025
Unprompted review
Reply from Onedun
Dear CF Surduc,
We’re thrilled to hear about your positive experience with our team!
Your kind words mean a lot to us, and we’re especially glad that you felt the professionalism and warmth from our staff. It’s always our priority to provide top-tier service, and feedback like yours inspires us to keep going even further.
We're always happy to make your time with us memorable!
Best regards,
Onedun Casino Team
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