OneflareReviews 

179
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its efficiency and for connecting them with suitable contractors for various jobs. The staff and tradespeople are frequently highlighted for their professionalism, thoroughness, and positive attitude, often exceeding expectations. Many appreciate the prompt response times from tradespeople and the platform's user-friendly experience, making it easy to find and hire professionals. However, some people mentioned issues with pricing, finding certain services too expensive or feeling that the platform's cost structure was perceived as unfair for tradies. A few other people also felt that clients sometimes don't reply or engage after receiving quotes, leading to wasted time and money for the service providers.

What people talk about most

Service

People report positive experiences with service, often highlighting professionalism, thoroughness, and great... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, thoroughness, and... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting prompt and good quotes, competitive... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting quick replies and prompt... See more

User experience

Users describe positive interactions with the user experience, highlighting it as easy, fast, and seamless... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Oneflare several times now and have always found a contractor who was suitable for the particular job we needed. The most recent time was 18th January 2026 and we found a plumber who promp... See more

Rated 5 out of 5 stars

Excellent service! The oven cleaner worked incredibly hard and did a fantastic job. My oven looks spotless and almost like new. They were professional, thorough, and took great care with every detail.... See more

Rated 5 out of 5 stars

great intermediate between tradies and customer. Website is easy to use, response from appropriate tradies is prompt. So far we've hired a painter and window cleaners and they were terrific, will empl... See more

Rated 5 out of 5 stars

Put ad in for Hisense tv repair and only paid $120 call out fee and was told not worth repairing so have new LG 50 inch QLED tv on to do list once confirmed it’s buggered . Had reply same day and repa... See more


Company details

  1. Online Marketplace

Information provided by various external sources

Oneflare is an Australian online marketplace that connects customers and businesses.


Contact info

4.1

Great

TrustScore 4 out of 5

179 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(179)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst company ever

Worst company ever, spammy as hell, calling non stop even I didn’t requested to be called. Impossible to close my account, worse company ever, they need to shut them down!!

October 23, 2023
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Alexis, we appreciate your feedback, and we're sorry to hear that your experience using our platform wasn't as expected. Besides the option for customers like you to unsubscribe on your own, I've also noticed that we have deactivated your profile. If you have any further questions or concerns, please feel free to reach out at support@oneflare.com.au

Rated 1 out of 5 stars

Fake leads and invalid contacts

Have been with Oneflare for a few years and it gets worse every year. A world of promises and up-selling subscriptions but no results! Downgraded to pay-as-you-go but still a lot of fake enquiries, invalid contacts, non-responsive leads who don't exist to see your quote while you gotta pay for every and each lead!

Refunds advertised are total B.S as they always come up with all the excuses not to give your money back!!

In short, it's just another online CON don't fall for it if your money doesn't grow on trees!

October 20, 2023
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Milad, we appreciate you for sharing your thoughts about our service. We sincerely apologize if you feel that you didn't have a great experience. It's important to note that providing a quote on Oneflare doesn't guarantee that you will be contacted or hired for a job. This is because we cannot control the intentions of customers when posting a job. We would appreciate it if you could provide us with more details about the specific jobs you requested a refund for and send us an email via support@oneflare.com.au

Rated 1 out of 5 stars

What a rubbish website

What a rubbish website. Doesn't allow you to post your feedback unless you change it to 3 stars or above! Totally protecting the tiler who did a bad job and I can't warn other people!

August 11, 2023
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Miss O, thank you for your feedback. We truly value both negative and positive reviews at Oneflare, as they play a crucial role in helping future customers make informed decisions about which businesses to hire. Please know that we are allowing negative reviews, but we require an invoice as proof that you transacted with the business. This policy ensures fairness and maintains the authenticity of the reviews on our platform. To help you post your review, please send us an email at support@oneflare.com.au with the details.

Rated 1 out of 5 stars

I paid money for work not completed

I paid money for work not completed. Communication was appalling and only occurred once Support was contacted. Despite clear evidence of money I paid not being used for services at my property, no reimbursement has occurred. Research into ABN indicates many short term businesses. I could not speak more negatively about my experience. Appalling and very distressing.

May 29, 2023
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Catherine, We are equally disappointed to hear of your poor experience with the business you arranged a service with. Please contact us via support@oneflare.com.au so we can investigate on this further.

Rated 1 out of 5 stars

Absolute scam

Absolute scam, fake leads, they lock you into a six month contract, and the real Leads you get, are absolute stingy
Don’t waste your money
Stay away

June 20, 2023
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Lachlan, thank you for your review. I understand that a member of our Account Managers Team has contacted you and presented alternatives to help resolve this issue. Please don't hesitate to reach out to us at support@oneflare.com.au so we can continue to assist you.

Rated 1 out of 5 stars

I don't normally leave neither a bad…

I don't normally leave neither a bad review or good review but avoid this company at all costs.
I left reviews on Google , Productreview.com.au and here at Trustpilot.

Do not join this company. I joined last week as business. One guy Aaron contacted after I paid for $109 monthly subscription and he said I needed to complete my business profile so I could get more quotation chances. I contacted him again once I completed as much as I could. What happened after that, he never took my call even my email 4 days ago sent. I also tried to call James who asked my Visa debit number on the phone but also the other guy took my call and said James was away. While I tried to call this company they never called me back. I am the one who normally don't leave neither a bad review or good review on any company.
But I started to feel this scammers should be banned in Australia.

May 26, 2023
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Yohan, I'm sorry to hear that you had a negative experience with our platform. In order to address your concerns, we would appreciate more specific details about the issues you encountered. Please reach out to us via support@oneflare.com.au

Rated 1 out of 5 stars

Absolute joke and unbelievable

Absolute joke I filled out the information they requested for a quote to move interstate. When I did it I knew that it did not give enough information for their contractors. Never the less they still quoted on information they had received. I ended up getting quotes that I knew were at only 50% approx of the job was worth. I then had to contact each supplier with all the details and then to send an accurate quote. A waste of both my time and the contractors time.

May 19, 2023
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Iain, we're sorry to hear we weren't able to connect you with any businesses for your job. There are a number of key factors on why jobs receive quotes, namely the type of job and area it's posted in. Sometimes the businesses in your area are already fully booked for when you need the job done.
If there's anything else we can do for you, please don't hesitate to let us know via support@oneflare.com.au

Rated 1 out of 5 stars

I was ripped off $1300

I was ripped off $1300 by Brilliant Roofing.
Anthony came across professional turned up on time and completed job by fixing leaks and new down pipe, so he said.
Paid him $1300.
One week later it rained still leaks water and after inspection from family friend did not replace new downpipe.
Weeks have gone by txting me with excuse after excue lie after lie saying he will come fix it waiting in all day for him to arrive but no show.
This man is a dishonest liar.
DO NOT HIRE HIM.
Also hired an electrician no show.
Not happy with oneflare will never use them again.

December 2, 2022
Unprompted review
Rated 1 out of 5 stars

Trapped into paying an extra $99, for tyrekickers and nickel and dimers

In my experience most of the leads oneflare generated were tyrekickers and nickel and dimers. They want skilled tradespeople for the price of a 16 year old hospitality worker.

Moreover oneflare has an unfair contract term that makes you cancel your account in writing *15 days before your next monthly payment is due*. There is no need for this.

2 weeks isn't long enough develop an informed opinion about whether its any good or not. You need a full month. Oneflare shouldn't gouge new users for an extra months payment if they decide the platform isn't much chop after 30 days.

Cancelling a subscription is instant with one click of a button. Its a largely automated website that connects tradies to leads. You are either signed up or you arent. The idea that oneflare needs 15 days to "process" cancellations is absolute garbage.

Oneflare intentionally traps people into paying for an extra month by making it unnecessarily onerous to cancel with this 15 day rule.

Steer clear! Dodgy AF.

November 21, 2022
Unprompted review
Rated 1 out of 5 stars

Oneflare appear to want "old dinosaurs(elderly people) to die"

Recently had a problem with an elderly customer stuck back in the 70's regarding pricing. I contact Oneflare support and a Oneflare staff member named Sammy said, and I quote
“The sooner old dinosaurs like Peter (the customer) die the better off we all are!” and “I can’t wait to see what he is going to say”, and “Come on Peter. Hurry up Peter you old Fossil” and “I love this sort of stuff seeing what clueless "1di0ts" like this say” and “I’m married to a tradie and I know what fools like this are like"
Very unprofessional and disrespectful behavior.

October 21, 2022
Unprompted review
Rated 1 out of 5 stars

Verified/Insured business means nothing

They don’t help when an incident happens, our property was damaged severally. Don’t be fooled by their website saying a business is verified or insured it means nothing!! This is just a way they advertise and look professional but when push comes to shove it means NOTHING. They listen to you and they contact the other party when you complain but that’s it. They advise you they can’t do anything more than that and basically end it politely with a bad luck.

October 17, 2022
Unprompted review
Rated 1 out of 5 stars

do not trust this big scammer

I was reading all the reviews about oneflare and I just find this one is the real truth about on flare that very trades will experienced when they start working with oneflare .so I did copy paste it bellow . so read it carefully and I think you will feel the same when you work with this company and he write the best description for this scammer company .

WASTE OF MONEY AND TIME
Where do I start? Well this has to be one of the most overrated and over priced pieces of garbage I have ever had the displeasure of using and paying for.
As a new business owner I was recommened to use ONEFLARE to help me generate some additional work and I have honestly regretted the whole experience, you pay credits per month to use to quote each job that may come your way, the basic principal of oneflare and the idea behind it sounds absolutely great in THEORY! The fact that the customers requesting jobs aren't required to fill out all information related to their quote request which is frustrating and infuriating but no where near as infuriating as oneflares absolute joke of a "genuine customer guarantee" policy. If the customer doesn't respond with in 48 hours you are supposed to be refunded that credit to send the quote however one flare always weasels out of this by stating that the "customer" has requested more quotes. I'm sorry what an absolute joke if they didn't provide enough information or respond why should the business have to pay, the whole point of this platform is to engage with new leads and help source more work. The other infuriating thing about oneflare is the 4 month ordeal of cancelling my payment and memebership, after 6 months of literally wasting my money and generating exactly 0 new jobs from this appalling platform. I have generated 60% more work from facebook posts than this horrendous website - ONEFLARE you have a lot to answer for and if I could have given you MINUS 10 stars I would have, absolutely unimpressed with the set up and your customer service

October 13, 2022
Unprompted review
Rated 1 out of 5 stars

WASTE OF MONEY AND TIME

Where do I start? Well this has to be one of the most overrated and over priced pieces of garbage I have ever had the displeasure of using and paying for.
As a new business owner I was recommened to use ONEFLARE to help me generate some additional work and I have honestly regretted the whole experience, you pay credits per month to use to quote each job that may come your way, the basic principal of oneflare and the idea behind it sounds absolutely great in THEORY! The fact that the customers requesting jobs aren't required to fill out all information related to their quote request which is frustrating and infuriating but no where near as infuriating as oneflares absolute joke of a "genuine customer guarantee" policy. If the customer doesn't respond with in 48 hours you are supposed to be refunded that credit to send the quote however one flare always weasels out of this by stating that the "customer" has requested more quotes. I'm sorry what an absolute joke if they didn't provide enough information or respond why should the business have to pay, the whole point of this platform is to engage with new leads and help source more work. The other infuriating thing about oneflare is the 4 month ordeal of cancelling my payment and memebership, after 6 months of literally wasting my money and generating exactly 0 new jobs from this appalling platform. I have generated 60% more work from facebook posts than this horrendous website - ONEFLARE you have a lot to answer for and if I could have given you MINUS 10 stars I would have, absolutely unimpressed with the set up and your customer service

September 30, 2021
Unprompted review
Rated 1 out of 5 stars

It is actually a scam a scam

It is actually a scam a scam, many of the clients they put in they are not true Clients, do you have it this way five stars amazing reviews and we have put many many application that Clients might of got one over three months and we paid $300 we tried to pull out of that the first month they told us that they charge on the 15th of the month which is two weeks prior to the expiration on the second month I wanted to pull out unless it does make it up to us by giving us extra points which you didn't do anything, so I highly recommend no business should use them because it end up losing your money.

August 27, 2022
Unprompted review
Rated 1 out of 5 stars

Money hungry scammers

After inquiring to a fair share of similar "lead" sites like oneflare, I decided to go with oneflare as they answered all of my questions with ease, gave me the peace of mind I needed. One of my first initial questions was “how much am I actually paying?”. I was assured there would be no percentages (which was what reeled me in), just fixed rate $23 per quote I’m going to send out. As well as a lump-sum fee to be actually listed on the site itself ($318/6months). My company Web Uplink is quite new, I'm still a one-man show, so i figured why not....

It's worth it i thought. Presuming it was exactly as they said “You’ll constantly receive jobs, you can review them and send out your quote and all you do is pay once”. Having contacted the other lead companies my biggest concern was, what if they don’t reply? “We have a ‘genuine customer guarantee’”. Hearing all of these answers and the other 100 questions I asked, the staff member being great and prompt on his answers made me sign up!

Little-did-i-know… that per job fixed rate was STARTING FROM, sending out a quote meant I had to pay an additional $30 - 75 just to send one. Mind you, sending out a quote meant I was forced to go through GooglePlay each time I needed “credits” (a system which NOONE is able to explain at their company).

To top things off the LEAD itself doesn’t have a rough price, a customer budget or any sort of useful info (will re-iterate in detail at the end), they literally just price it depending on the area they’re in, how many designers are there and the amount of jobs coming in from there – which naturally gives them the ability to change the price, hike it up etc. at any point in time without warning.

One of the biggest issues here that wasn’t explained to me was that each lead they get, there’s a job quota on it that’s reached within a 5th of a second of that job being posted.

Naturally, being new to the platform I read each word and request of the client before hitting the quote now button, only to be greeted with “This job has reached its max quota” and boom no job for me.

Over time I realized okay, well… I just have to quote whatever, the problem is I’m stuck going through GooglePlay for 2 whole minutes trying to buy credits (even with one click pay enabled).

The next drama was when I actually managed to send the quote and the customer did not reply at all. I requested a refund, only to be told by oneflare that “Oh, that’s only for some other plan where you have to pay an additional $499 on top of that $318.

In short basically they have a great sales guy (British dude), who answers questions and gives you the confidence you need to whip out your credit card. But then you’re plagued with hidden fees (which you can actually find online – often in a tiny bit of text in an entire article), where they are wrong is the fact hat it literally says call and find out more, I did … and was unable to find out more lol.

I did file a complaint when I received some sort of customer satisfaction call, I explained how many things are going wrong, how the app sends out of a notification but when I click on the notification “the quota has already been met”, so what the hell is the point of the app. I have to sit on the site and literally hit refresh 180 times a day, hoping I get that job.

Mind you, the leads they bring don’t include half the information you actually need. A job example would be: Revamp my existing site and fix broken link issue, I’m located in Perth. – This lead is absolutely useless since 1. I don’t have a website URL to actually look at 2. Don’t know anything about the client’s budget 3. Neither does one flare themselves.

Oh and no they don't come up first on Google or even social media for anything I tried to serach/trigger lol.

May 4, 2022
Unprompted review
Rated 1 out of 5 stars

ONEFLARE ONE BIG HEADACHE

ONE FLARE ONE BIG HEADACHE. SCAMMERS. We used oneflare to help find furniture removalist and within 10 seconds of filling out email address we were flooded with unwanted and inappropriate ads and offers. Do not give these people your details unless you have all day to manage your email account and answer unwanted phone calls. We will never use them again.. Nothing more than a marketing company selling on your personal information. Never heard from a single removalist either.

November 8, 2021
Unprompted review
Rated 5 out of 5 stars

Happy customer

I just got my house rendered and the driveway done, Fred and his colleague did a fantastic job. Their expertise, professionalism, craftsmanship is outstanding they knew exactly what I wanted, I couldn’t be more happier with the outcomes. Thank you so much boys
Aimee

August 21, 2021
Unprompted review

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