O'Neill DE Reviews 2,563

TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 4 out of 5 stars

No major complaints here. The product works as described, but the packaging was a bit flimsy. Still, happy with my purchase

Rated 5 out of 5 stars

Alles top!!! The package was delivered fast, it was well protected, without unnecesary volume of boxes, etc the quality of the product is very good. Happy with the experience and product.

Rated 3 out of 5 stars

The communication process could be a tad smoother. I made an online purchase and had to return the item. The email with the required documents was sent to me, easy peasy- however, while I know the r... See more

Company replied

Company details

  1. Surf Shop
  2. Activewear Store
  3. Clothing Store
  4. Ski Shop
  5. Snowboard Shop

Written by the company

O'Neill, die ursprüngliche Surf-, Snow- und Lifestyle-Marke aus Kalifornien, wurde 1952 gegründet, als ein junger Mann namens Jack O'Neill seine Leidenschaft für das Surfen nutzte, um gegen den Ozean zu kämpfen. Jacks ursprüngliche Vision, funktionale und innovative Surfprodukte zu entwickeln, steht immer noch im Mittelpunkt aller Aktivitäten des Unternehmens. Vom ersten Neopren-Surf-Neoprenanzug und der ersten Board-Produkten bis hin zu den ersten nahtlosen Board-Shorts der Welt. O'Neill wird sich stets dafür einsetzen, seinen Ruf als eine der weltweit führenden Surfmarken auszubauen.


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

20 days waiting and nothing

I got an order confirmation and then 20 days nothing. After 5 emails they told me that the parcel was lost and the jacket immediately appeared on their website (it was sold out) and is now not on sale. scam

December 16, 2021
Unprompted review
O'Neill DE logo

Reply from O'Neill DE

Dear Milorad

Thank you for your feedback.

We are sorry to hear that you have not received your package.
To find out exactly what went wrong, I advise you to contact our customer service.
You can submit your request through our help center.

We apologies for the inconvenience.

Kind Regards,

Team O'Neill

Rated 5 out of 5 stars

We love O'neill

We love O'neill snow jackets. I bought for my whole family. The jacket is warm and the material is soft. The style, design, and color is beautiful. It just expensive

November 7, 2021
Rated 1 out of 5 stars

Ordering an item several times and…

Ordering an item several times and always get the order cancelled several days after the confirmation is not customer friendly!

November 4, 2021
O'Neill DE logo

Reply from O'Neill DE

Hi there,

Thank you for your review and feedback.
We will take your feedback into account as we are writing up an improvement plan.

Kind regards,
Team O'Neill

Rated 5 out of 5 stars

Thank you

Thank you, my shopping experience was very good! The stuff I bought is worth it’s money and it went all very well!

December 22, 2020
Rated 1 out of 5 stars

Unfortunately very poor quality of the…

Unfortunately very poor quality of the material. Because of that i had to return.

December 12, 2020
O'Neill DE logo

Reply from O'Neill DE

Dear H.R,

Thank you for your feedback.

We are sorry to hear that you are not satisfied with the quality of the jacket you ordered.

I have looked up your order in our system and I see that your return has now been processed and paid back.

If you have any questions about this, do not hesitate to contact our customer service.

Best Regards,
Team O'Neill

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