No major complaints here. The product works as described, but the packaging was a bit flimsy. Still, happy with my purchase
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Alles top!!! The package was delivered fast, it was well protected, without unnecesary volume of boxes, etc the quality of the product is very good. Happy with the experience and product.
The communication process could be a tad smoother. I made an online purchase and had to return the item. The email with the required documents was sent to me, easy peasy- however, while I know the r... See more
Company replied
Very uncomplicated and fast shopping workflow and good product quality.
Company details
Written by the company
O'Neill, die ursprüngliche Surf-, Snow- und Lifestyle-Marke aus Kalifornien, wurde 1952 gegründet, als ein junger Mann namens Jack O'Neill seine Leidenschaft für das Surfen nutzte, um gegen den Ozean zu kämpfen. Jacks ursprüngliche Vision, funktionale und innovative Surfprodukte zu entwickeln, steht immer noch im Mittelpunkt aller Aktivitäten des Unternehmens. Vom ersten Neopren-Surf-Neoprenanzug und der ersten Board-Produkten bis hin zu den ersten nahtlosen Board-Shorts der Welt. O'Neill wird sich stets dafür einsetzen, seinen Ruf als eine der weltweit führenden Surfmarken auszubauen.
Contact info
Oosteinde 32, 2361HE, Warmond, Netherlands
- support@oneill.com
- oneill.com/de
3.9
Great
3K reviews
Hasn’t replied to negative reviews
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One Item was not in the box and I wrote…
One Item was not in the box and I wrote about 6 mails claim this, but get no answer until now.
August 31, 2020
Unprompted review
Well done
The items arrived quickly and the order process was easy! One star is missing because it was not possible to pay with invoice/Klarna.
August 31, 2020
Unprompted review
Huge let down in service
It was not pleasant experience from my last order on the O’Neill website.
Because of the long waiting of the Package, I wrote couple emails to customers service and received zero answer. It’s no problem for me if the delivery was late or other problems. All I care was, NO ONE answered me till I contacted O’Neill Facebook Fanpage.
August 31, 2020
Unprompted review
Reply from O'Neill DE
Hi Shan,
thank you for your honest feedback. We are sorry that you didn't hear from us for so long! We hope that you are enjoying your order now though and if you have any more questions, please let us know!
Best regards,
Team O'Neill
I did not receive a shipping…
I did not receive a shipping notification, however my product was shipped on time
August 31, 2020
Unprompted review
Fast shipping
Fast shipping, corect products received. No problems at all
August 30, 2020
Unprompted review
I sent some parts back
I sent some parts back, but just one is been credited. After 14 Days it wasn't possible until now to get an answer whats`s happening with the other parts of my retoure.
August 30, 2020
Unprompted review
Reply from O'Neill DE
Hi Mona,
thank you for your feedback. We apologise for the late reply! Our return process usually takes no longer than 21 business days. I can see that your return has been processed and refunded in the meantime. If you have any more questions, please let us know!
Best regards,
Team O'Neill
Reply from O'Neill DE
Hi Sven,
thank you for your review. We have checked your order in our system and see some discrepancies. Therefore, we have sent you an email to discuss this further. If you have any more questions, please let us know.
Best regards,
Team O'Neill
Return process is frustrating
I've send clothes back to ONeill more than one month ago and I am still waiting for getting my money back as well as speaking with someone from ONeill. My contact requests has not been answered yet as well. I'm disappointed from cutomer service!! However, the clothes, which I kept, are nice and I'm happy with them.
August 28, 2020
Unprompted review
Reply from O'Neill DE
Hi Eva,
thank you for your review! We are sorry to hear that you were not able to get in contact with us. We have in the meantime sent you an email confirming that your refund has been processed fully. However, we are very happy to hear that you do enjoy your new clothes! If you still have questions, please let us know by answering to that email or by using the contact form on the website.
Best regards,
Team O'Neill
Shopping at its best
Fair prices, fast shipping and return for free if needed. Everything went perfect.
August 27, 2020
Unprompted review
Not received my order
Not received my order, service ist not responding...
August 27, 2020
Unprompted review
Reply from O'Neill DE
Dear customer,
We are very sorry for the delayed response. We contacted you via mail to resolve the issue.
Best regards,
Team O'Neill
Maria
I haven´t received yet the refund for…
I haven´t received yet the refund for the return of the goods I did.
August 26, 2020
Unprompted review
Reply from O'Neill DE
Dear Federico,
Our return procedure can take up to 21 business days.
This is because your parcel has to return to our main warehouse in the Netherlands and we experience delays due to extreme pressure at the carriers and in the warehouse.
As soon as the parcel is returned to our warehouse, you should receive a confirmation mail once we have processed your return successfully.
I looked it up for you in our system and see that your return is already processed.
It may take 2-3 business days for it to be visible on your account account.
Kind Regards,
Team O'Neill
Recommend!
The shirt ist amazing and fits really well. The only problem was that shipping took longer than anticipated. Overall a great experience
August 20, 2020
Unprompted review
Everything was fine
Everything was fine, going fast without any complications! Awesome quality and service!
August 17, 2020
Unprompted review
I had lovely flip flops from O‘Neill…
I had lovely flip flops from O‘Neill recently. But nothing lasts forever. But these are difficult to get in without bending down and arrange the straps.
August 8, 2020
Unprompted review
Great items, shopping experience could use some work.
Clothing was delivered quickly and without any problems, though in a far too large plastic bag for only three T-Shirts. Ironic considering the eco friendly branding.
Online shopping was okay, although I found it hard to find things in the online shop. I wish you could not just see the current collection, but also older items.
The T-Shirts are good quality wise and fit very well. Slightly on the smaller side compared to other brands. Great colours and soft material, but at a premium price.
Also ordered one of O'Neil's Hoodies separately. Very comfortable, great fit and excellent quality (5/5 for that item).
August 8, 2020
Unprompted review
no response / retoure
I sent back one item, that didn't fit, but got no response till now, although, the package reached you allready (saw it in the tracking report).
July 12, 2020
Unprompted review
Reply from O'Neill DE
Hi Burkhard,
thanks for your feedback! We just sent you an email to discuss this further.
Best regards,
Team O'Neill
Great Quality - great Customer Service
Great Quality! I ordered to small and had to sent back the next day; it only took a few days and the Return was completed. Super!
July 9, 2020
Unprompted review
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