Really good service, nice shorts and quick delivery. Im not sure about the sizing though. Some shorts are classified as S/M/L but others as 30/32/34/36 etc. First, this is confusing and then the S/M/L... See more
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Review summary
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Reviews shaping this summary
Everything went smoothly, it just took a little hit longer to arrive then expected. There should be an option for quick delivery even if it ment an extra fee.
The product quality is excellent—the materials and construction are exactly as expected and very durable. However, the shipping process to my country was slower than anticipated, and the delivery co... See more
The delivery is perfect
Company details
Written by the company
O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.
Contact info
Oosteinde 32, 2361HE, Warmond, Netherlands
- support@oneill.com
- oneill.com/en
3.7
Average
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Thanks for everything
Thanks for everything, wonderful jacket, best regards, Happy Holidays
December 2, 2023
I can't return my product and Support…
I can't return my product and Support isn't answering for 5 days already.
But an order was received quite fast with no complaints :)
December 3, 2023
Reply from O'Neill Europe
Dear Aleksei,
Thank you for your message.
We are sorry to hear that you are experiencing troubles with returning your product.
We tried to find an open ticket on your name and email address in our system, but unfortunately, could not find any.
Please contact us by sending an email to support@oneill.com including your order number, so that we can start an investigation and take care of this matter.
Apologies for the inconvenience!
Kind regards,
Team O'Neill Europe B.V.
Because you didn’t deliver to Slovakia
Because you didn’t deliver to Slovakia, I had to find somebody familiar abroad… last years in Czech Republic, this year in Austria. It’s quite annoying… this was my last purchase from O’Neil online shop
November 26, 2023
Reply from O'Neill Europe
Dear Brano,
Thank you for your message.
Unfortunately, Slovakia is not currently on the list to which we can ship our products.
We do not have a contracted carrier to transport orders from our warehouse in the Netherlands to Slovakia at an affordable rate.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
You will never see your delivery
I have received an e-mail to rate my experience, but after two weeks GLS still haven’t received a delivery for me! So I am still waiting without the swimsuit and money. I have contacted the support, but no response in a week…
December 6, 2023
Reply from O'Neill Europe
Dear Joanna,
Thank you for your message.
I am very sorry to hear that you were unable to receive your parcel on time.
Unfortunately, I am also unable to find an open ticket in our system regarding this issue.
Would you please contact us by sending an email to support@oneill.com including your order number and we will make sure to take care of your problem.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
I love O'Neill
As usual, I am happy with everything: I like the webshop, I love the products, and ordering process, payment and shipping is flawless, too. Thanks.
November 24, 2023
High shipping costs and no free shipping option.
O'Neill impresses with the quality, showcasing impeccable craftsmanship. However, the shine dims due to high shipping costs and absence of free shipping options. The policy shift, is a step back from the more accessible 100 euros threshold. While the products justify the expense, the heightened shipping costs may deter potential customers, like me. A return to the previous policy could strike a better balance, ensuring O'Neill maintains its reputation for quality without compromising accessibility for all.
November 29, 2023
Reply from O'Neill Europe
Dear Chris,
Thank you for your message.
We always appreciate receiving feedback, suggestions and ideas from our customers.
We will forward it to the appropriate department within O'Neill for future improvements.
Kind regards,
Team O'Neill Europe B.V.
Fast shipping
November 27, 2023
Faster shipping than expected
Faster shipping than expected, jacket was good packed. I'm satisfied with my first purchase.
November 21, 2023
Fast delivery to Portugal
Fast delivery to Portugal, item well packed and in good condition :)
November 19, 2023
Very Poor service
Delivery fee even if I did ordered above 100€
Contact client service, no answer up until now
November 25, 2023
Reply from O'Neill Europe
Dear Bogdan,
Thank you for your review.
We offer free shipping for orders with a minimum value of €120 in Germany and the Netherlands.
We have checked your order and see that your total amount is slightly below this, which means that transport costs have automatically been charged.
We apologise for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Very Quick delivery
November 23, 2023
As usually everything came as expected and arrived on time
I've used the website several times and so far everything always goes as expected. Absolutely no issues.
November 13, 2023
I hate to leave negative reviews
I hate to leave negative reviews, but I have not received my item yet. Order placed on November 18, shipped on November 20, but to this date November 28 the tracking still shows "Parcel has not yet been handed over". Contacted support on the 23rd and 24th, still have not received any response.
I got the email to leave a review today. I still have gotten no package nor any response, so unfortunately I can only leave a negative review.
————————————————————————
Update: After many requests and a paypal reclaim, they finally reached out and refunded the amount requested.
I completely understand that sometimes shipping companies aren't reliable, so everytime that I reached out to oneill I just wanted to get a response such as "we are sorry and we will look into the issue", but they completely ignored all the requests until I finally opened a Paypal Case.
Hence, I am updating the review from 1 star to 3. Oneill customer service should be much more available than it currently is.
November 18, 2023
Reply from O'Neill Europe
Dear Customer,
Thank you for your review.
We are sorry to hear that your order was lost in transit.
We have checked your request and see that our customer service team has dealt with it in the meantime and they have been able to offer you the best solution.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
no problems
The webshop was easy to use, the notifications were clear and correct, the delivery was accurate and fast. Everything was fine.
November 12, 2023
Zero cost after-sale policy
Bought a suit for my son and after a couple of months it started do lose the outer fabric.
When we showed the suit in the shop they contacted the national distribution and they replied it was due bad usage so they did not replace it. The suit was washed in fresh water after each session and never dried under direct sun. Never again...
November 6, 2023
Unprompted review
Reply from O'Neill Europe
Dear Nuno,
Thank you for your review.
We are sorry to hear that you are not completely satisfied with one of our products.
We will take your feedback into account for future improvements.
Kind regards,
Team O'Neill Europe B.V.
Swiftly sent (although the chosen…
Swiftly sent (although the chosen logistic company is not always reliable) and product as described with good quality/price ratio.
October 21, 2023
Fast delivery
Fast delivery, products meet the expectations, everything to the full satisfaction
October 20, 2023
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