contacted O’Neill Wetsuits to activate the warranty for a defect in the neck area of my son’s wetsuit. It has now been more than a week and a half, and the only response I received was a vague m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Relatively expensive delivery fee - £6.95 for allegedly 48hr Royal Mail - yet delivery takes longer. Fee to return items is £2.95 which is a bit unfair particularly if items are not as described... See more
Being a watersports guy all of my life, Windsurfing', Now 64yrs young""" O'Neill, wetsuits - clothing. I have found to be purposeful stylish and durable, Living in the North East of UK, Northumberla... See more
Order was a tie dye hoodie. Delivery to UK was quicker than expected as I believe they are in the Netherlands. The hoodie is really nice. Bright vibrant sky blue with white tie dye effect. Soft feelin... See more
Company details
Written by the company
O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.
Contact info
Oosteinde 32, 2361HE, Warmond, Netherlands
- support@oneill.com
- oneill.com/gb
3.3
Average
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Coat is brilliant!
I bought a new coat in the sale for my daughter after her original winter ones zip broke. This one is fantastic! Waterproof, long length and has a hood. It looks brilliant and was a real bargain.
December 15, 2023
Loved my hoodie
December 15, 2023
Great price in the sale and items are…
Great price in the sale and items are quality!
December 13, 2023
First time online shopping for O’Neill…
First time online shopping for O’Neill products. Easy to navigate website, quick delivery and good communication on despatch and delivery information
December 6, 2023
Brilliant.
December 13, 2023
Delivery
no tracking order given at the time of dispatch from warehouse had to wait until evri emailed saying delivery was on way
December 13, 2023
Great product great delivery.
December 4, 2023
Really good stuff👌
Great quality as always, all fit perfectly, fast delivery, recommend!💯
December 11, 2023
Ordered and never arrived
Ordered and never arrived. Tracking shows that it didn't arrive...messaged support and no reply whatsoever.
If not refunded soon I'll have to contact my bank for a chargeback.
Very disappointed
December 11, 2023
Always brilliant service
Always brilliant service, from point of ordering to delivery. We love your products.
December 8, 2023
I think I ordered the ordered the wrong…
I think I ordered the ordered the wrong size.how long is it before I can send it back?
November 27, 2023
Love my fleece!!
The shipping took some time but this information was already stated on the website. I absolutely love the half-zip fleece in raven that I bought. It’s my favourite, I wear it daily!
November 25, 2023
Long delivery time
Nice shirts and the fit is good too. However, considering the pricy delivery cost, took far too long to arrive.
November 29, 2023
Sizing, returns, delivery
I'm a size 12 and even allowing for sizes being a bit small, the M doesn't fit. To return the item, I have to wait 30 days for refund. Delivery person took photo of attempting to post through letter box, but then just left it outside the door, on a wet day. Altogether, unimpressed and wouldn't buy from this retailer again.
December 8, 2023
Reply from O'Neill UK
Dear,
Thank you for your message.
We are sorry to hear that you are not satisfied with our service.
We always appreciate receiving feedback, suggestions and ideas from our customers.
We will forward it to the appropriate department within O'Neill for future improvements.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.