contacted O’Neill Wetsuits to activate the warranty for a defect in the neck area of my son’s wetsuit. It has now been more than a week and a half, and the only response I received was a vague m... See more
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See what reviewers are saying
Relatively expensive delivery fee - £6.95 for allegedly 48hr Royal Mail - yet delivery takes longer. Fee to return items is £2.95 which is a bit unfair particularly if items are not as described... See more
Being a watersports guy all of my life, Windsurfing', Now 64yrs young""" O'Neill, wetsuits - clothing. I have found to be purposeful stylish and durable, Living in the North East of UK, Northumberla... See more
Order was a tie dye hoodie. Delivery to UK was quicker than expected as I believe they are in the Netherlands. The hoodie is really nice. Bright vibrant sky blue with white tie dye effect. Soft feelin... See more
Company details
Written by the company
O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.
Contact info
Oosteinde 32, 2361HE, Warmond, Netherlands
- support@oneill.com
- oneill.com/gb
3.3
Average
1K reviews
Hasn’t replied to negative reviews
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Ordered 26th November item never turned…
Ordered 26th November item never turned up
Took 4 weeks to get a refund!
November 29, 2023
Reply from O'Neill UK
Dear Nicky,
We are sorry to hear that you are not satisfied with our service.
We always appreciate receiving feedback, suggestions and ideas from our customers.
We will forward it to the appropriate department within O'Neill for future improvements.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Winter jacket
Really lovely coat for school and casual. Warm, waterproof and excellent quality. Would definitely buy again.
November 29, 2023
Rapid response quality garment
November 22, 2023
Still waiting for my t shirt
Still waiting for my t shirt , I ordered it 3 weeks ago…
November 27, 2023
Reply from O'Neill UK
Dear David,
Thank you for your message.
We are sorry to hear that you are not satisfied with our service.
We have checked your request and see that our customer service employee has done her best to be of service.
We have reported the delay in delivery to EVRI and are still waiting for their response.
Our apologies for the inconvenience and thank you for your patience!
Kind regards,
Team O'Neill Europe B.V.
Not received my item
Not received my item, tried to contact customer service, no response.
December 4, 2023
Reply from O'Neill UK
Dear Lucy,
We are sorry to hear that you are not satisfied with our service.
We have checked your request and see that our customer service employee has done her best to be of service.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Still awaiting delivery
December 4, 2023
Reply from O'Neill UK
Dear Michael,
Thank you for your message.
We are sorry to hear that you have not yet received your parcel.
Please contact us by sending an email to support@oneill.com including your order number, so that we can start an investigation and take care of this matter.
Apologies for the inconvenience!
Kind regards,
Team O'Neill Europe B.V.
I have returned an order with Evri 2…
I have returned an order with Evri 2 weeks ago with no acknowledgement as yet
November 24, 2023
Reply from O'Neill UK
Dear Tracy,
Thank you for your message.
We are sorry to hear that you have not yet received your refund.
I have checked your order in our system and I can see that it has been successfully delivered at our warehouse. However, due to the fact that the return process usually takes up to 21 business days from the day you have sent the parcel (5th of December), the refund has still not been processed.
I would kindly ask you to wait until the 5th of January, which is the last day of the return period, and if you have not received the refund yet until then, please contact us again.
Thank you for your patience!
Kind regards,
Team O'Neill Europe B.V.
Sorry can’t give a positive feedback
Sorry can’t give a positive feedback, because I still haven’t received item.
I have heard nothing from the courier since last Thursday, when I got a text saying that the item would be delivered, and gave me options. As nobody was home I opted for ‘ leave with neighbour.’
They had an address problem, but considering they had my number to text me, why couldn’t they text for a door number or whatever the issue was.
I will give it until end of week, after that I will request a refund.
Regards
Brian Mock
November 24, 2023
Reply from O'Neill UK
Dear Brian,
Thank you for your message.
We are very sorry to hear that you were unable to receive your parcel on time.
Unfortunately, we are also unable to find an open ticket in our system regarding this issue.
Please contact us by sending an email to support@oneill.com including your order number and we will take care of your request.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Still not received it
Still not received it, emailed customer services and still no reply
November 24, 2023
Reply from O'Neill UK
Dear,
Thank you for your message.
We are sorry to hear that you are not satisfied with our service.
We have checked your request and see that our customer service employee has done her best to be of service.
The order was fully refunded due to being lost by the courier.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Nice smooth transaction
Nice smooth transaction. High quality bikini. Fits well and looks fantastic! Delivery was tracked and delivered smoothly. Would definitely buy from you again. Thank you.
December 1, 2023
Website clear and informative
Website clear and informative. Purchase / delivery painless. Video guidance on how to fit wet suit provided. Not tried wetsuit in water yet but fits well and looks good quality.
November 29, 2023
Problems returning items and support email doesn't work
Ordered 2 items from the website and needed to return both of them. I entered the order ref in the portal and it only showed me 1 item. I emailed their support email address several times to ask how to return 2 items, but the email always fails "Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond." So I have no way to contact them!
December 1, 2023
Reply from O'Neill UK
Dear Dave,
Thank you for your message.
We are sorry to hear that you are not satisfied with our service.
We have checked your request and see that our customer service employee has done her best to be of service.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Returned goods still no refund
November 22, 2023
Reply from O'Neill UK
Dear,
Thank you for your message.
We are sorry to hear that you are not satisfied with our service.
We have checked your request and see that our customer service employee has done her best to be of service.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
No refund yet
I am waiting for 2 weeks for my refund after you confirm receipt of the items...
November 22, 2023
Reply from O'Neill UK
Dear Ken,
Thank you for your message.
We are sorry to hear that you are not satisfied with our service.
Please note that our return processing time is set at 21 business days.
As soon as our warehouse has received and checked your return, you will receive a confirmation email that we have successfully processed your return.
Kind regards,
Team O'Neill Europe B.V.
Sizing suggestion a JOKE! ……
I used your sizing suggestion method … what a joke I said I wanted a jumpsuit to fit for someone of 5ft in height & weighed 8stone you suggested a MEDIUM even though I was thinking Small! I ordered as per your suggestion as I thought you knew your product…what a joke it would have fit me & I’m a size 12/14!
November 29, 2023
Reply from O'Neill UK
Dear Fiona,
Thank you for your message.
We are sorry to hear that you are not satisfied with our service.
We always appreciate receiving feedback, suggestions and ideas from our customers.
We will forward it to the appropriate department within O'Neill for future improvements.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Dreadful
Dreadful - half the bikini sent - I had to send back and wait 30 days for a refund - don’t bother!
November 29, 2023
Reply from O'Neill UK
Dear Millie,
Thank you for your message.
We are sorry to hear that you are not satisfied with our service.
We have checked your request and see that our customer service employee has done her best to be of service.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
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