One Legal | An InfoTrack Company Reviews 439

Straight forward intelligent,fast help! Thank you

Will Melson is always very professional and responsive to our needs.

I love OneLegal. They let me know right away if there is problem with my documents so I can fix it and get my documents filed on time.

They're quick and efficient, and if there's a question I get an answer in short time.

Submitting my e-filling through One Legal was easy and smooth, I highly recommend them

If a problem doesn't arise while filing, you may be okay with this company. If a problem arises, good luck getting it resolved. I placed my order to file documents at 10:38 Friday morning. I heard nothing from OneLegal until Monday at 2:38, of course after their cut-off to file. Then when I tried to call I was the 17 person in line. Took 30 minutes.Next I was sent an email (told to "reply to all") to provide the new documents to be filed. The email was returned because one of the recipients mail box was full. Again I called and was 17 in line. Of course it did not get filed on Monday. Now it is Tuesday 10:15, no word from OneLegal had to again call their CS line. The only reason I give them two stars is because the several times I have had to call their CS line the representatives are awesome. That is the ONLY positive thing I can say about this company. And while they make you wait endlessly on hold they insult our intelligence by telling us over, and over, and over again that we should check online and maybe we can find our answer there. Like they think we would sit on hold for the 20-30 minutes it takes to get a CS person if we COULD find the answer online. At the very least they should stop insulting us when they force us to be on hold so long. I e-file with several companies and never wait on hold to talk with a CS rep for longer than 5 minutes. And in my search to find another company I have also discovered that they charge more than several other companies. With the bad experience with OneLegal I can only ask them "what do I have to lose by changing companies?" Nothing!

I needed to file a petition in a courthouse and was living out of state. One Legal made it possible for me to do this without flying down. They filed within 24 hours of my request and sent confirmation receipts. Great service; highly recommend.

Sent documents for a TRO motion at 7 in the morning. They said it would be served that day with a courtesy copy to chambers, and charged me for same day. More than 24 hours later, still no service to either location. I keep getting emails that a process server was assigned.

I ended up having to pay a second server to actually deliver. I would stay away from this company.

OneLegal filing platform is very user friendly and customer service is always very helpful!

Using One Legal made filing documents from my office super easy. Will continue to use their services.

They charge $60 for a paper which doesn't cost any filing fee. We pay more in their fees than actual court filing fee.

One Legal has made it really easy to get my court documents filed quickly, and when I've had an unusual problem and contacted them, they quickly make the problem go away. Very professional and always concerned about helping me with my questions.

Concierge service less than desirable. Needed to get a filing done due to statutory limits. Court rejected our first filing so we decided to use the concierge service. Stressed that we were about at the statute of limitations, but took several days and several calls and two concierge agents to get the filing done. Normally we have little issues for filings but this one was an exception.

Fast, good price, helpful. All this and more.

Edee is fabulous, knowledgeable and experienced.
Her kindness and patience are her best assets.

She helped me and I am so happy.

Yvonne Harrison

Once you can figure out the maze of screens, it all works great.
The biggest problem is the on-line court reasons for accepting or rejecting a filing. It gets easier with practice.

Horrible SERVICE! You DO NOT want to use their services. THEY ARE VERY UNORGANIZED. They created second case numbers on multiple cases due to their incompetence. They promise resolution and keep you on the phone for HOURS to get nothing resolved. OVER ALL THE ABSOLUTE WORST COMPANY EVER. You have been WARNED! Don't bother wasting your time. OnCall Legal is so much better.

When I encountered a problem trying to file some Probate documents, the person helping me out was so patient, knowledgeable, and fast! He fixed the issue right away and I was able to file the last-minute documents before the deadline. Excellent service.

Web site easy to use. Good reporting on progress. Good customer support on calls.