One Life Insurance Reviews 218

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex processes easy to understand. Many people highlight the exceptional customer service, noting that agents are patient, supportive, and genuinely interested in finding the best solutions without pressure. The overall user experience is frequently described as smooth, stress-free, and efficient, with many appreciating the personalized approach and the excellent value for money. However, some customers also noted occasional difficulties with scheduling appointments, as agents were sometimes late due to overrunning on other calls, leading to reduced time in their agreed slots.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many highlighting how easy it was to understand and... See more

Price

Customers had positive experiences with price. Many reviewers found that they received great prices for good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam Payton was absolutely brilliant very professional, friendly and above all for me was that he explained everything very easy and answered all our questions, plus no blabbering and pushing which a l... See more

Rated 5 out of 5 stars

My life insurance advisor, Sam, has been absolutely brilliant. He took the time to really listen to my situation and explain everything in a way that made sense, without any pressure or jargon. What... See more

Rated 5 out of 5 stars

I recently worked with Sam to set up my insurance, who was incredibly supportive and patient throughout the process. He took the time to fully understand my background and specific needs, and was flex... See more

Rated 5 out of 5 stars

Sam is so brilliant for signing me and my wife up a life insurance. He patiently explained how life insurance works. He really ensured that we were given the right information in deciding the right co... See more


Company details

  1. Insurance Broker

Written by the company

One Life Insurance helps you find the right life insurance, for free! We compare the leading providers to ensure you get the best price, in one quick and easy process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

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Rated 5 out of 5 stars

Saved us money

Sam was extremely helpful and saved us a small fortune on our life insurance and income protection insurance. Could not recommend him highly enough

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a great experience with Sam. He was an absolute pleasure to talk to and seemed genuinely interested in providing us with the best solution and was very patient explaining the whole process. What I appreciated the most was his flexibility in arranging a suitable time to talk since my schedule is very tight.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

I recently worked with Sam to set up my…

I recently worked with Sam to set up my insurance, who was incredibly supportive and patient throughout the process. He took the time to fully understand my background and specific needs, and was flexible enough to work around my busy schedule, communicating with me multiple times until everything was sorted. His communication was always clear, and he went above and beyond to find the best cover for me at a great price in the market. I’m genuinely happy I had the opportunity to work with him. Everything went so smoothly.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

An Exquisite experience

Our experience with One Life Insurance has been Excellent! Sam gave us (I & my wife) an exquisite lecture on life insurance. It’s been so superb that I have become a life insurance lecturer to others. Sam well done!

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Sam was very patient, easy to talk to. It was very helpful to have someone take the pressure of organising our insurance.
We will be using him in the future.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't be more impressed with the…

I couldn't be more impressed with the service I received from Sam. Throughout the entire process, he was knowledgeable, approachable and genuinely interested in helping me find the right cover specific to my personal and financial needs. Thanks to Sam, I feel very confident that I have the right protection in place. I would highly recommend his services to anyone looking for trustworthy and professional advice.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

I recently spoke with an agent named…

I recently spoke with an agent named Sam from One Life Insurance , and I couldn’t be more satisfied with the experience. From the start, Sam was patient, knowledgeable, and took the time to clearly explain all my options without any pressure.

He listened to my needs, answered all my questions honestly, and helped me choose a policy that fits both my budget and coverage goals. I appreciated how transparent and respectful he was throughout the process — no hard sales tactics, just genuine support.

If you’re looking for life insurance and want someone who truly cares about your situation, I highly recommend reaching out to this company — and ask for Sam!

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

So Helpful!

Sam has been so helpful from start to finish. He has kept us updated with everything that was happening and answering all the questions we asked. I would definitely recommend One Life to anyone.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great deal, great guy!

He was really thorough and took the time to explain all our options. He additionally went out of his way to find the best policy for my wife and myself.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Sam was very helpful

Sam was very helpful, patient and explained things clearly and got us some good cover. Can highly recommend One Life Insurance.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service and flexibility

Sam helped me secure a good deal for my insurance needs. From the outset, he understood my insurance needs and tailored a plan that suited my requirement with some additional benefit to my surprise.
What stood out was the flexibility and commitment to accommodate my schedule. Recognising the constraints of my busy schedule and when I honestly forgot that I had a scheduled appointment, he was very kind and he went above and beyond by offering to book another slot on his calendar outside regular office hours for me.
It was refreshing to experience such willingness to adapt and fit my availability which significantly eased the process for me.
In summary, One Life Insurance was remarkable and I would gladly recommend One Life Insurance for anyone seeking personalised and customer-centric service.

Gift O.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Sam is extremely knowledgeable and…

Sam is extremely knowledgeable and explains things very simply. In the past I had been putting off insurance as it seems to be a minefield and I felt overwhelmed. Sam was very patient and sorted me within minutes. Highly recommended.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Sam has been incredibly helpful

Sam has proved to be very helpful and incredibly patient with me seldom being available to talk. Found us some good options and explained everything carefully and clearly. I wouldn’t hesitate to recommend him.

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

I am so impressed with One Life…

I am so impressed with One Life Insurance. Sam was helpful and informative every step of the way. No question was too big or small. I would recommend this company and Sam the director, highly. I will be sticking with One Life Insurance. Extremely thorough and an expert in the field. Thanks ever so much, Sam!

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

You can trust Sam & One Life!

I had a great experience with One Life Insurance. Sam was friendly, clear, efficient and super patient. It was evident that his goal was to find me products that suited my needs and he didn’t just try to sell me something. He gave expert advice, he walked me through all of the options and answered all my questions. I opted to take out 2 policies, and really happy with my choices! Highly recommend!

April 30, 2025
Unprompted review

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