One Life Insurance Reviews 218

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex processes easy to understand. Many people highlight the exceptional customer service, noting that agents are patient, supportive, and genuinely interested in finding the best solutions without pressure. The overall user experience is frequently described as smooth, stress-free, and efficient, with many appreciating the personalized approach and the excellent value for money. However, some customers also noted occasional difficulties with scheduling appointments, as agents were sometimes late due to overrunning on other calls, leading to reduced time in their agreed slots.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many highlighting how easy it was to understand and... See more

Price

Customers had positive experiences with price. Many reviewers found that they received great prices for good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam Payton was absolutely brilliant very professional, friendly and above all for me was that he explained everything very easy and answered all our questions, plus no blabbering and pushing which a l... See more

Rated 5 out of 5 stars

My life insurance advisor, Sam, has been absolutely brilliant. He took the time to really listen to my situation and explain everything in a way that made sense, without any pressure or jargon. What... See more

Rated 5 out of 5 stars

I recently worked with Sam to set up my insurance, who was incredibly supportive and patient throughout the process. He took the time to fully understand my background and specific needs, and was flex... See more

Rated 5 out of 5 stars

Sam is so brilliant for signing me and my wife up a life insurance. He patiently explained how life insurance works. He really ensured that we were given the right information in deciding the right co... See more


Company details

  1. Insurance Broker

Written by the company

One Life Insurance helps you find the right life insurance, for free! We compare the leading providers to ensure you get the best price, in one quick and easy process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

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Rated 5 out of 5 stars

Sam was very knowledgeable about life…

Sam was very knowledgeable about life insurance. He answered every question I had with great detail and even called late in the evening to accommodate my work hours!
I’d highly recommend Sam if looking for life/income protection insurance.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Sam was very good, I must say I felt fully informed which enabled me make an informed choice. He was very patient, gave full information in very easily understandable way. 100% recommend his services, thank you Sam.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service from start to finish

Sam was great in helping sort our life insurance. From the very first phone call to us signing the dotted line, nothing was too much trouble even after we changed multiple things on our policies. Thanks Sam

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great broker***** …

Sam helped my partner and I get cheaper life insurance, saving us thousands over the term. Professional and trustworthy service. Highly recommended.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Sam my advisor gave me all the advice I needed regarding helping find a policy to fit my needs.
Good communication throughout.
Would definitely recommend

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Recommend!

Sam took the time to understand our unique circumstances, working around our busy schedule. He thoroughly explained the different coverage options and advised us on the best plan for our needs. Additionally, he steered us away from unsuitable policies, to prevent unnecessary outgoings.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Sam was really helpful!

Sam was really helpful in finding a very cost-effective and comprehensive plan for us. He took a lot of time and explained clearly about each and every small detail. We would highly recommend Sam!

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Good

Sam is good and find good prices and offers.
I recommend working with him as it can save you money and time.

February 6, 2025
Unprompted review

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