You've very good customer service assistants ,they're friendly so far I've spoken to both male and female ,I love how they handle clients ,your quick response towards an inquiry is just one another le... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was not sure how to activate my card and because of deafness did not feel confident using the telephone I was messaged with instructions on what to do. I have now activated my card. I was also gi... See more
Company replied
My experience has always been rewarded with prompt and correct answers. I found a team at onepay that finds a solution and answer to any question. Thank you, you are the best! Continued success!
Company replied
I had a very positive experience with this company. Everything was smooth, fast, and well-organized from start to finish. The service was reliable and easy to use, and I really appreciated the clear... See more
Company replied
Company details
About OnePay U.K.
Written by the company
Contact info
Mayfield House, Lower Railway Road , LS29 8FL, Ilkley, United Kingdom
- 0113 320 1900
- theteam@onepay.co.uk
- onepay.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cristina was very helpful and spoke…
Cristina was very helpful and spoke beautiful in English. We lost our connection and she phoned me back immediately and sorted out my problem.
December 17, 2025
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Theank for help my
December 17, 2025
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Nightmare
Being asked all sorts of personal questions by their Transactional Support Team. Have sent over 2 months of bank statements from another bank, also other documentation such as website account statements to show where money has come from and I am experience total silence on their end. They have also made reference to specific transactions on the accounts quoting their T&C's but none of this is actually detailed therein. Would recommend you avoid this company unless it is a total last report.
December 15, 2025
Unprompted review
Reply from OnePay U.K.
Thank you for your feedback regarding your OnePay account.
We sincerely apologise for the distress this situation has caused, particularly at such an important time of year. We understand how concerning it can be to be without access to your funds, and we appreciate you providing the requested information so promptly.
To provide clarity, account restrictions are applied in accordance with our regulatory and legal obligations. These measures are in place to protect our customers and the wider financial system while necessary reviews are carried out. Applying restrictions is never a decision we take lightly.
We can confirm that our team has been actively reviewing your case and responding to your emails. These reviews must be completed thoroughly and in line with our obligations, which may occasionally require additional information. Thank you for your continued patience while this review is in progress.
It take too long to send money
December 16, 2025
Unprompted review
Reply from OnePay U.K.
Thank you for your feedback regarding your recent payment request. We are sorry to hear that the process felt slower than you expected. Please be assured that all payment requests are completed within the same working day once they have successfully passed our internal checks.
Following our review of your interaction, we can confirm that you requested urgent processing. Our records show that your payment was prioritised and completed within 18 minutes of your call.
We regret that this did not meet your expectations. Please be assured that we remain committed to processing all payment requests securely and efficiently, while ensuring the full protection of our customers’ funds.
It's not safe
It's not safe, I want money that disappeared from my account.
December 8, 2025
Unprompted review
Reply from OnePay U.K.
Thank you for providing feedback regarding your OnePay account.
We understand how concerning and frustrating it can be to see transactions on your account that you do not recall or recognise. Following your notification, we immediately blocked your OnePay card as a precautionary measure to protect your remaining balance.
A thorough investigation has since been completed, and the outcome was communicated to you privately today.
I had money going missing out of my…
I had money going missing out of my account left right and centre.i was to embarrassed to mention this to onepay.if it wasn't for the onepay team who saw these fraudsters on my account taking money and they put a stop on all transactions from my account.🙏thank you so much onepay.your security levels are right up there with the best.much.much thanks
September 3, 2025
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Reply from OnePay U.K.
Thank you so much for your kind review. It’s wonderful to hear that we’ve met your expectations. Your feedback encourages us to keep striving for excellence in everything we do. If you ever have any more questions or need assistance, please reach out—we’re here to help. Your trust and support are deeply valued
Very good Aura name
Very good ,hellp to understand and give o lot information. Thank you
November 27, 2025
Unprompted review
Reply from OnePay U.K.
Thank you for sharing such a fantastic 5-star review after your conversation with Aura. We’ve forwarded your thoughtful feedback to her, and she sincerely appreciates it.
Reply from OnePay U.K.
Vă mulțumim că ați acordat timpul necesar pentru a lăsa un review! Apreciem cu adevărat feedback-ul dumneavoastră, deoarece ne ajută să continuăm să ne îmbunătățim și să oferim cea mai bună experiență posibilă. Dacă aveți nevoie de asistență sau doriți să împărtășiți alte gânduri, vă rugăm să nu ezitați să ne contactați. Așteptăm cu nerăbdare să vă servim din nou!
Ekaterinaaaa love youuuuu
November 21, 2025
Unprompted review
Reply from OnePay U.K.
Thank you for sharing such a fantastic 5-star review after your conversation with Ekaterina. We’ve forwarded your thoughtful feedback to them, and she sincerely appreciates it.
Reply from OnePay U.K.
Thank you for taking the time to leave such a positive review. Your satisfaction is our top priority, and we’re delighted to know we met your expectations. If you have any questions or require further assistance, please don’t hesitate to contact us. We sincerely appreciate your continued trust in our services
Quick and polite
Quick and polite , very helpful team. Thank you.
November 13, 2025
Unprompted review
Reply from OnePay U.K.
Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience, and your recognition is truly appreciated. If there’s anything further, we can assist you with, please don’t hesitate to get in touch.
Reply from OnePay U.K.
We greatly appreciate your kind review. It's wonderful to hear that we were able to provide a positive experience for you. Should you need any additional assistance or have any questions moving forward, please don't hesitate to get in touch. Your satisfaction and trust in our services are incredibly important to us
Reply from OnePay U.K.
Thank you for your generous review. We’re so happy to hear that we’ve met your expectations and provided you with a positive experience. Your feedback motivates us to continue offering high-quality service. If there’s anything else we can assist you with, please don’t hesitate to reach out. Your ongoing support is greatly appreciated.
I want to sincerely praise OnePay for…
I want to sincerely praise OnePay for their exceptional service and professionalism. The support team responded incredibly quickly and handled my issue with great efficiency and care. Their clear communication and dedication made the whole process smooth and stress-free. It’s truly reassuring to know that OnePay values its customers and is committed to providing reliable and high-quality service. I’m very grateful for their help and will definitely recommend OnePay to others.
October 28, 2025
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
account information
My experience has always been rewarded with prompt and correct answers. I found a team at onepay that finds a solution and answer to any question. Thank you, you are the best! Continued success!
October 6, 2025
Unprompted review
Reply from OnePay U.K.
We greatly appreciate your kind review. It's wonderful to hear that we were able to provide a positive experience for you. Should you need any additional assistance or have any questions moving forward, please don't hesitate to get in touch. Your satisfaction and trust in our services are incredibly important to us
Reply from OnePay U.K.
Thank you for sharing such a fantastic 5-star review after your conversation with Ania. We’ve forwarded your thoughtful feedback to her, and she sincerely appreciates it.
Choose any language
September 25, 2025
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Reply from OnePay U.K.
We greatly appreciate your kind review. It's wonderful to hear that we were able to provide a positive experience for you. Should you need any additional assistance or have any questions moving forward, please don't hesitate to get in touch. Your satisfaction and trust in our services are incredibly important to us
Excellent 👌 to bank with and excellent…
Excellent 👌 to bank with and excellent customer service, thank you very much!
September 25, 2025
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
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