Onestop cleaning solutions Reviews 

235
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 20 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and efficient service, highlighting the team's promptness and reliability. Many appreciate the friendly and professional staff, noted for their efficiency and leaving no mess. People frequently note the high quality of the results, with items like carpets and ovens restored to their best condition. Consumers are consistently satisfied with the thoroughness of the work, often describing remarkable transformations for various cleaning needs like carpets, ovens, and furniture. Reviewers highlight the smooth process, good communication, and quick task completion, emphasizing a reliable and effective service delivering excellent outcomes.

What people talk about most

Service

Customers consistently note positive experiences with service, praising its promptness, professionalism, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their promptness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, phoned before hand as was running early, which was great. Carpet took around half hour to clean, would recommend them if you are looking for a carpet clean, think they also clean fu... See more

Rated 5 out of 5 stars

A really efficient service. Dave was really helpful from the first contact. We got a price and date in the diary for the clean. The clean was professional and done to a high standard. I’d recommen... See more

Rated 5 out of 5 stars

Excellent service, Dave even fit me in at short notice and was so professional. He really helped me out. Would definitely recommend. Thank you! 😊

Rated 5 out of 5 stars

I’m am super impressed with this company! My oven was literally a mess! Over years had been neglected but wow with an hour and half he has restored it to its former glory! Thank you so much I’ve now b... See more


Company details

  1. Carpet Cleaning Service
  2. Cleaning Service
  3. Upholstery Cleaning Service

Written by the company

We are OneStop Cleaning Solutions for all your carpet cleaning, upholstery cleaning and Oven cleaning in St Neots and surrounding areas. At OneStop we use the best equipment on the market to guarantee a professional clean first time. The products we use are not only safe, they will leave your carpets looking and smelling great. Oven Cleaning we use the best equipment on the market to get the best end results. The most popular system for cleaning carpets is called hot water extraction (Steam Cleaning) but we can also dry clean carpets for a faster drying time. One of the services we offer is end of tenancy carpet cleaning. Most, if not all, landlords will expect the carpets to be professionally cleaned before your deposit is returned. We will provide you with a receipt for your landlord upon completion. Our promise to our customers is simple, we will always take care of your carpets within your home and treat your home with respect. We also offer commercial carpet cleaning and will even provide a free demo which will let you see the before and after. This way you can see the difference before you commit to the work being carried out. Commercial prices will depend on the size of the area to be cleaned, we will arrange a site visit for a complete price.


Contact info

4.8

Excellent

TrustScore 5 out of 5

235 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(235)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Does surest job

Was with me over 2 hours cleaning my over, grill & hob! Looks so clean I won’t be using it for the forceable future. Great guy, hardworking.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

A really efficient service

A really efficient service.
Dave was really helpful from the first contact. We got a price and date in the diary for the clean.
The clean was professional and done to a high standard. I’d recommend Onestop Cleaning Solutions to anyone

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

I’m am super impressed with this…

I’m am super impressed with this company! My oven was literally a mess! Over years had been neglected but wow with an hour and half he has restored it to its former glory! Thank you so much I’ve now booked for my carpets to be cleaned

October 28, 2025
Unprompted review
Rated 1 out of 5 stars

Video recorded me without my permission in my own home! Disappointing service and will charge more than quoted

Booked an appointment with this company. They have previously cleaned my carpets and changed the quote significantly as they said the rooms were bigger than they thought. Ok, fair enough happy to pay a little extra if that is what you are telling me. Today the carpet cleaning operator called to say he had two appointments booked for 9am and asked what time my appointment was for…clearly he had two appointments booked. He arrived and ask me if I was the lady who sent him photos of the marks the dog had made. I said no, I’m not that lady! He then went around the house and quoted me significantly more than quoted via the website. I told him I could not afford to pay double the new quoted amount. And he said if you’re not happy I don't need to do the work…clearly…he had another appointment! He was rude and arrogant with zero customer service skills. I will NEVER use this company again and if you have sense you won’t either. The technician did not leave politely as suggested he did not say goodbye. I also have camera which show a very different version of your technicians opinion, your response says it all to be honest! And to be clear I did ask for three carpets to be cleaned and after he asked if I wanted the other rooms cleaned too, I asked the additional cost. Also if you are video recording me in my own home without permission or notification, I’m sure you sure you have breached my privacy! You CANNOT video someone in a private space without their permission.

October 27, 2025
Unprompted review
Onestop cleaning solutions logo

Reply from Onestop cleaning solutions

Hi Karen,

With reference to your unfair and factually incorrect review, I’d like to clarify what actually happened.

Firstly, we did not have two appointments booked for 9:00 AM — there was only a minor confusion as to whether your appointment was at 9:00 or 9:30.

When we arrived at your property, you showed us the areas you wanted cleaned. You had booked three rooms and one flight of stairs of average size. However, you actually requested cleaning for four bedrooms, one landing, one staircase, and one very large lounge. All of these rooms were considerably larger than average — in fact, at least twice the typical size at least.

We therefore provided an updated quote to reflect the additional work and size of the rooms. You responded that you couldn’t afford the revised price due to personal circumstances and asked us to quote for just two rooms, the living room, and the stairs instead. Our technician did so politely and explained the difference in cost. It was clear you were unhappy with the revised price, which is, of course, entirely your choice.

You also mentioned you had used our service before — which is true — and we appreciate that you rebooked with us based on your previous positive experience.

For transparency, our technician was wearing a body camera for safety and quality assurance purposes. The footage clearly shows that the technician was polite and professional at all times, and that you ended the visit by saying, “That’s okay, I’ll just leave a negative review for your company.”

We have also reported your review to Trustpilot as we believe it is inaccurate, and we can provide evidence supporting this.

We’re confident that anyone reading your comments — alongside our many positive reviews — will see the situation for what it truly was.

Kind regards,
The OneStop Cleaning Solutions Team

Rated 5 out of 5 stars

Great service

Good service, very affordable, friendly. In and out very quickly, no mess, no disruption. Would highly recommend. Thank you

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

A quality service carpet clean

A quality service carpet clean. Dave was very pleasant and professional. He was a pleasure to have in the house and will definitely be booking in for oven cleaning very soon. Would highly recommend 👍🏼

May 9, 2025
Unprompted review
Rated 4 out of 5 stars

Would highly recommend

Would highly recommend. Quick and efficient and carpets so much better. They were quite heavily stained in a few areas that you can still slightly see but overall great

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Dave did a great job cleaning our oven - he was very thorough and we thought the cost was very reasonable considering the amount of time he spent on it.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

We’ve had our carpets cleaned a few…

We’ve had our carpets cleaned a few times before, but they have never come up as good as they did with One Stop Cleaning! The difference was noticeable straight away — they looked fresher, brighter, and felt so much cleaner. Dave was professional, friendly, and clearly took pride in his work. I just found out he also does oven cleaning too, which is a bonus.
We couldn’t be happier with the results and will definitely be using One Stop Cleaning again in the future. Highly recommend.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Sparkling Oven

Dave made a fantastic job of cleaning my Bosch double oven. It's come up like new. I can thoroughly recommend One Stop Cleaning Solutions.

April 17, 2025
Unprompted review
Onestop cleaning solutions logo

Reply from Onestop cleaning solutions

Thank you happy to help .

Rated 4 out of 5 stars

I recently used Onestop Cleaning…

I recently used Onestop Cleaning Solutions to clean the carpets in my home, and I’m really impressed. David provided professional, friendly service, worked efficiently, and the carpets look fantastic—almost brand new! The rates were reasonable, and the process was smooth with great communication throughout. Highly recommended for those in need of a reliable cleaning service.

March 16, 2025
Unprompted review
Onestop cleaning solutions logo

Reply from Onestop cleaning solutions

Thank you, happy to help

Rated 5 out of 5 stars

Great service

Great service! Arrived on time and got straight to work. Did a perfect job cleaning my bedroom carpets & staircase.
They came up perfectly clean after 2.5 years of footfall (2 adults, 2 kids, and a very hairy German shepherd)

Would definitely recommend!

March 21, 2025
Unprompted review

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