One Stop Fabrics Reviews 

220
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Further to my previous review,this is an update re-one stop fabrics.I had stated I had not received the samples ordered.The company have now refunded me (inc.the postage paid) which (unfortunately) I... See more

Company replied

Rated 5 out of 5 stars

Absolutely love this place to order materials from. Customer service is fabulous and any issues I have had (my fault not theirs) Have been dealt with quickly and swiftly and put my mind to ease straig... See more

Rated 1 out of 5 stars

I have not received my order I have emailed them twice and phoned them but they cannot be bothered to get back must be a rip off company

Rated 5 out of 5 stars

One Stop Fabrics amazed me with their great range of fabrics, the availability of being able to order in different lengths and multiple packs for quilting ect. Really fast delivery too. Brilliant can... See more

Company replied

Company details

  1. Fabric Store
  2. Textile Mill

Written by the company

We Specialise in Facemasks, Fabric for PPE, Cotton Fabrics, Craft Dress & Quilting Ranges. We Pride Ourselves in Offering a Vast Selection of Fabric for All projects. We are one of the largest stockists of Fabrics and Textiles and have various ranges that are ideal for the Fashion, Retail, Dancewear, Decoration and Hobby and crafts.


Contact info

4.1

Great

TrustScore 4 out of 5

220 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(220)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommended this shop to everyone!

Absolutely love this place to order materials from. Customer service is fabulous and any issues I have had (my fault not theirs) Have been dealt with quickly and swiftly and put my mind to ease straight away. Literally cannot wait for my next project so I can order more material. Turn around times are so quick and next day delivery is a brilliant thing to have especially as items I make are all made to order. Thank you so much!!

July 8, 2021
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful! Asked for a larger measurement of fabric and they amended their website and ebay page to allow for a larger purchase at once.
Amazing communication and quick too!

July 8, 2021
Rated 5 out of 5 stars

Super quick delivery

Super quick delivery! Placed order on the Thursday night and it arrived the Saturday afternoon! Fabric is amazing quality.

July 8, 2021
Rated 5 out of 5 stars

Missing order

Our order didn't arrive which was urgently needed for a school play but spoke to them on the phone, extremely considerate, and they arranged a new order with next day delivery - saved the day!

July 6, 2021
Rated 5 out of 5 stars

My mistake...

I bought 3 mtrs of lining fabric from this company and on recieving it (very quickly) thought that they had only sent one mtr. I contacted the company and spoke the a guy named Paul and he was very concerned that they had made a mistake and promised to find out the cause, He apologised for the mistake and sent 3 mtrs of the fabric, by return post. On recieving it, I realised, to my horror, that I'd not unfolded the original order, properly and Yes, they had sent the correct length in the original order! I immediately contacted Paul, with a grovelling apology which he generously accepted, saying 'This happens all the time' Lovely man and great service. Highly recommended.

June 26, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic! super fast delivery, second time purchased from you sure I will be back, good quality fabric just wish there was even more choice.

June 4, 2021
Rated 5 out of 5 stars

Fabric arrived safely

Fabric arrived safely, well packed and promptly. Beautifully soft and the colours were totally as expected, and the fabric is wonderful to work with. My my first order, and will certainly not be my last!

May 20, 2021
Rated 5 out of 5 stars

I chose the wrong fabric which was not…

I chose the wrong fabric which was not thick enough for the project in mind ( canopy for a garden swing)
I cheekily sent an email saying this , even though I know that usually once a fabric length is cut for you that's it , But Paul replied so promptly and said that was not a problem!!! I could send it back for refund and he even sent advice on what would be suitable as he's aware that it's difficult when buying online.
GREAT!!!! couldn't be more pleased.
As soon as refund comes through I will order the other stuff
Efficient company and delivery was so quick.
Will definitely use again and recommend

May 19, 2021
Rated 5 out of 5 stars

Great service

May 17, 2021
One Stop Fabrics logo

Reply from One Stop Fabrics

Hi Janet,
Thank you for taking out the time to write such a wonderful review. We are glad to know that you are happy with it, and we hope to see you again soon! 😊
One Stop Fabrics Team

Rated 5 out of 5 stars

Samples were large enough to get a…

Samples were large enough to get a colour and feel idea

May 13, 2021
One Stop Fabrics logo

Reply from One Stop Fabrics

Hi,
Thank you for taking out the time to write such a wonderful review. We are glad to know that you are happy with it, and we hope to see you again soon! 😊
One Stop Fabrics Team

Rated 5 out of 5 stars

Great service

Great service, great products at the right price. would recommend everyone to use here to buy their fabrics as I did. delivery was on time also. Thank You

May 11, 2021
One Stop Fabrics logo

Reply from One Stop Fabrics

Thank you for your lovely comments, we look forward to you shopping with us again!
One Stop Fabrics Team

Rated 5 out of 5 stars

Absolutely gorgeous fabric

Absolutely gorgeous fabric. Great price and speedy delivery. Will definitely order from One Stop Fabrics again and the face mask was a really nice touch. Thank you

May 10, 2021
One Stop Fabrics logo

Reply from One Stop Fabrics

Thank you for your lovely comments, we look forward to you shopping with us again!

Rated 5 out of 5 stars

All round good service

Quick delivery, lovely fabric and a free face mask! Fabulous ‘

May 9, 2021
One Stop Fabrics logo

Reply from One Stop Fabrics

Thank you for your lovely comments, we look forward to you shopping with us again!

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