OneStopGlasses Reviews 

507
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I got tired of being ripped of by high street opticians and investigated alternatives online. One Stop Glasses were by far the best out of around ten I looked at. They beat the rest on price and their... See more

Company replied

Rated 1 out of 5 stars

I bought prescription designer sunglasses from my opticians and sent them to One stop glasses to be reglazed. However, within 4 weeks, they cancelled my order....I am very disappointed. They cancelle... See more

Rated 5 out of 5 stars

Bought a second pair of half-frame reading glasses with a focal length more suited to computer use. Very pleased with the glasses. Few suppliers appear to offer such a frame but I find them a good cho... See more

Rated 5 out of 5 stars

Great experience with online one stop glasses ! Online uploaded my prescription and had a Reglaze on a pair of much needed sunglasses. Price was calculated at point of ordering and payment was e... See more

Company details

  1. Glasses Store

Information provided by various external sources

One Stop Glasses Service and Value. Complete Glasses from £10 Free shipping on orders over £20


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

507 reviews

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4.5

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(507)

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Rated 5 out of 5 stars

Great Service and after sales care.

Firstly, I do need to apologise to OneStopGlasses because I did have a problem with the lens, but they did work hard to resolve the prescription issue, so they should rightly be proud about their customer service. I’m still not sure where the prescription issue went wrong, but they did all they could to resolve it so I’ve changed my review to a 5 Star rating so future customers can buy in confidence.

December 29, 2020
Unprompted review
Rated 3 out of 5 stars

Ordered 2 pairs

Ordered 2 pairs, one pair great, the other pair had one lens ok but the other was totally wrong prescription , still for £9 a pair not worth following up !

December 22, 2020
OneStopGlasses logo

Reply from OneStopGlasses

Hi,
Thank you for both of your orders, logic suggests it is the second order you are having a problem with, if you confirm that I will arrange a replacement.
You should have got in touch with us, we pride ourselves on customer service.
That said we also pride ourselves on sending people glasses they can use so under the circumstances can I thank you for your fair 3 star review.

Rated 5 out of 5 stars

Excellent service and product

I hadn't heard anything three days after my order was placed, other than the automated order confirmation, so I emailed to check that the order was received OK and that the company wasn't suffering from COVID lockdown problems.

I received a prompt, helpful and courteous reply, saying the frames I ordered had come in from their supplier in the wrong colour and offering me a choice of the alternative colour, waiting for the original colour & having a complimentary pair to tide me over, or a refund.

I chose to wait. The complimentary pair was made up and sent that day, arrived next day and the prescription was spot on. The proper pair arrived within the stated time and was also spot on.

So despite the initial small delay, the subsequent service was so good that I'm happy to give five stars and to recommend OneStopGlasses.

October 15, 2020
Rated 5 out of 5 stars

Snapping frames

My dad snapped his glasses while in hospital. I found the same frame on one stop web site and they delivered it to me the next day for my local place to fit the old lenses.
AMAZING price, Super fast deliver and excellent service when I called them.

October 15, 2020
Rated 5 out of 5 stars

This was my second order

This was my second order. Same frames as the first but using polychromatic lenses.
Fantastic service and great value. I was quoted over £700 by my optician so the saving was immense.

October 9, 2020
Rated 5 out of 5 stars

I came back for more!

This is my second pair of prescription reading glasses from OneStopGlasses and I love this pair too. They are good quality, there's a nice range of frames, superfast service and the most luxurious cleaning cloth I've ever held in my hand!

October 9, 2020
Rated 5 out of 5 stars

Superb service - and a very satisfied repeat customer.

I've bought my glasses from OneStopGlasses for many years now - and there's a good reason - thier service is top-notch, their prices are competitive, and they have the frames and lenses I like, but just as importantly, the advice they've provided when I've contcted them with questions has been superb. Can't fault them.

October 8, 2020
Rated 5 out of 5 stars

Excellent service

Excellent service. Glasses exactly what I wanted, well made and reasonably priced. Delivery was timely, impressively so given the conditions re COVID-19.

June 30, 2020
Unprompted review

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