The young lady I worked with was quite patient. Every question she offered an accurate answer and provided video when I diddn't understand. The Live studio will replace Zoom and Streamyard. The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ahmed was extremely helpful in helping resolve our issue with having their logo appear on our live stream even as we pay for the standard package. We love using OneStream.live as their rates were more... See more
Our tech, Aneeqa spent a lot of time walking myself and my manager remotely thru steps to get our accounts connected. We needed alot of help and she was so very patient with both of us and got us exa... See more
I've used Onestream Live for about 5 years now, for my events, their live stream push is a great tool for "live" events and the ability to schedule multiple events in advance is great, and in... See more
Company details
Written by the company
OneStream Live is an all-in-one cloud-based live streaming solution that allows users to multistream real-time and pre-recorded videos on 45+ social media platforms (such as Facebook, YouTube, Instagram, LinkedIn, etc), custom RTMP destinations, and the web simultaneously. 🚀 Live Studio: Create professional-looking branded live streams, invite guests, share screen and media, and more. 🚀 RTMP Encoder Streaming: Restream live streams using third-party apps such as OBS Studio, XSplit, Zoom, ECamm, Webex, and more. 🚀 Pre-recorded Streaming: Upload and schedule pre-recorded videos up to 60 days in advance, add captions, create playlists, play videos on a loop, and more. 🚀 Hosted Live Pages: Create a personalized webpage for live streaming without buying external domains or hosting services. OneStream Live is a one-stop shop for all live-streaming needs.
Contact info
02100, Espoo, Finland
- care@onestream.live
- onestream.live
4.7
Excellent
1K reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
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Quick help & support team
I had an issue with uploading a video file and got the help I needed in a swift manner and the people I spoke to were patient with me and helped resolve the issue.
November 6, 2024
Unprompted review
I had a small issue with upgrading my…
I had a small issue with upgrading my plan and Fehmida went above and beyond helping me on a Sunday to get it sorted out and it was sorted out in no time. Onestream has the best agents when it comes to issues they are helpful and kind. I really appreciate Fehmida's help today!
November 3, 2024
Unprompted review
FIrst time using Onestream Live
FIrst time using Onestream Live. I set up a livestream and scheduled it for next week on YouTube, but couldn't see it in YouTube Creator. Ahmad patiently walked me through all the steps and I was able to successfully schedule and see my livestream in Creator Studio within 15 minutes. Really excellent, so happy for the assistance!!
October 26, 2024
Unprompted review
Outstanding Support from Onestream LIVE
I recently had the pleasure once again of interacting with the customer service team at Onestream LIVE, and I can’t say enough good things about them. This team is incredibly patient, engaging, and knowledgeable. They consistently go above and beyond what you would typically expect from a customer service experience.
Whenever I had questions or encountered issues, they were quick to respond and took the time to ensure I fully understood the solutions. If there was something they didn’t have an answer for right away, they made it a priority to find the information and circled back to me promptly. Their commitment to customer satisfaction is truly commendable.
It’s refreshing to see such diligence and dedication in customer service. If only all aspects of life operated with this level of care and efficiency! The Onestream LIVE team has been a constant support in keeping my knowledge up to speed, and I’m grateful for their assistance. Highly recommended!
This isn't my first review nor I suspect will it be my last in praise of the OSL CS Team
Rgds BJS
Joe Sheppard
Founder
Livestream Solutions - Livestream Academy
October 26, 2024
OneStream - Industry Customer Service Experts!
Ahmad, the OneStream Live Rep that assisted me in my first month of support was excellent! He was a real person in this age of artificial intelligence. He was patient, and clear. The service is cheaper than others such as RESTREAM or VIMEO, and offers more complimentary features than these competitors. Without A Doubt!
October 20, 2024
Unprompted review
this is a great platform please make…
this is a great platform please make the switch, i had problems at first but i reported it and they fixed it right away.
October 10, 2024
Unprompted review
Switched from Streamyard to OneStream
Recently I have made the switch from Streamyard to OneStream due to cost, and I couldn't be happier with the change. I found out that OneStream has many more features than Streamyard at a more competitive price such as the hand raise feature and the reaction emojis/sounds. I also love the pre-loaded graphics and videos that come with OneStream, such as the "stream starting soon" videos and the cool backgrounds. I needed some help getting OneStream set up and used the "Chat with Support" feature multiple times because I had A LOT of questions and OneStream support has been SO helpful. They have fixed every problem I have had in a fast, and very polite manner. The Customer Service is the best! Special thanks to Ahmad for his patience and help to our Team getting it all working. I had a lot of questions and appreciated everything. Highly recommend OneStream!!
October 9, 2024
Unprompted review
Very Nice and Productive Apps
October 8, 2024
Unprompted review
Fehmida from OneStream Live is the best!
I signed up with OneStreamLive 5 years ago, and never used the account. I wanted to ask about a live stream so I went to the chat for answers. Fehmida, the support agent, jumped into the discussion and solved all my questions within literally two minutes - how long does my sessions last, how to record and how to broadcast live a physical event. I am very relieved that a business like this has such a good support, and I wouldn't go with any other company.
October 7, 2024
Unprompted review
Scam!
Scam!! Don't subscribe with this fraud service. You will lost your money and time.
October 4, 2024
Unprompted review
Stay away from this service - Scam!!
My partner Salman Batt and I decided to purchase a OneStream Live subscription, hoping to use it for YouTube and Facebook. After buying it, we quickly realized it doesn’t work with either platform at all.
It’s a scam. The pre-recorded video feature doesn’t work as promised. We requested a refund, but they outright refused. To make matters worse, you can't even remove your credit card from their system, which raises serious security concerns.
Even after canceling the subscription, they still refused to give us a refund. It’s pure false advertising and a scam. Stay far away from this service!
September 28, 2024
Unprompted review
Reply from OneStream Live Inc.
Hi Asma.
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to clarify a few points regarding your concerns.
Firstly, OneStream Live fully supports streaming to platforms like YouTube and Facebook. However, please note that streaming copyrighted content is against the Terms of Service of these platforms, and it’s something beyond our control. YouTube, for example, automatically detects and removes such content, which is likely what happened in this case.
Regarding the refund, our policy clearly outlines that refunds are not initiated for accounts that violate our Terms of Service, which includes streaming copyrighted content. We understand that this may be disappointing, but it is in accordance with our policies.
As for the security of your payment details, rest assured that our platform follows industry-standard security protocols to protect your information. While removing credit card details is not an option, canceling your subscription ensures that no further charges will be applied.
We appreciate your understanding and encourage you to reach out directly if you have further questions or concerns.
Best regards,
The OneStream Live Team
Refuse to refund me after they fail to deliver basic service
I bought a subscription because I needed to stream a pre-recorded video on my Facebook profile and Youtube channel. For some reason, the connection with the Facebook profile doesn't appear in Onestream Live, I tried several times and the support person acknowledges the problem but can't do anything about it. I bought the subscription because I needed to stream straight away, so I asked for a refund, but the support person refuses to process my refund straight away and tells me to wait as my case goes under "further investigation". They have already acknowledged that there is a problem and it's not my fault, and I want my money back, as I have no use for the service now. Very bad customer service, I really hope they will refund me for such a bad buy. Stay away from them!
September 21, 2024
Unprompted review
Reply from OneStream Live Inc.
Hi Vito,
Thank you for your feedback. We apologize for the inconvenience caused by the Facebook connection issue, which appears to have been a temporary glitch. We’ve processed your refund as requested, but you can still use the service until the end of your billing period. Please know that our support team is available 24/7, and after thorough checks, we could not replicate the issue on our end. We're always here to assist if you choose to give us another try.
The customer service team at OneStream…
The customer service team at OneStream Live is beyond amazing and always helps me with issues successfully and right away. Kudos!
August 9, 2024
Unprompted review
Great product & helpful team
Great product & helpful + quick response from stream team
July 18, 2024
Unprompted review
Stay away from this service if you are serious about your work
Stay away from this company and service. First they lied about having a server in Istanbul, Turkey and we get super drops during our streams and we were on their paying plans. Then I canceled our subscription and next month surprise i receive another payment notification for the next month so i rush in and talk to support about it that I canceled the subscription and they still charged my account. They did nothing about it and decided to keep some 39$ instead of refund me and keep a customer long term. This company doesn’t care for you or any other customer, they just want to get your money and that’s all they care about.
Also support never does anything but keep replying to you with useless information.
If you still decide to go with them for your livestreams… well have fun.
July 1, 2024
Unprompted review
Reply from OneStream Live Inc.
Hi Georgi,
We're sorry to hear about your recent experience. We understand your frustration regarding the server performance and the subscription issue. We did our best to assist you via live chat and followed up through email. You never replied to the follow-up email.
Regarding the subscription, we'd like to clarify that our services operate on an auto-renewal basis, as is standard for many SaaS companies. We couldn't process a refund for the time used following our policy. We value all feedback as it helps us improve our services. Please don't hesitate to reach out if you have any further concerns or questions.
Very helpful and friendly team
Very helpful and friendly team, their assistance was first class. I am so glad that I have chosen OneStream Live for my business. Very happy customer.
June 25, 2024
Very fast and friendly service
June 14, 2024
Unprompted review
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