One World Shop Reviews 

174
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering platform is remarkably easy to navigate and simple to use. Reviewers often highlight the excellent value and high quality of the products they receive for their community stalls. Many buyers appreciate the wide variety of unique fair trade items available. Some people also felt that the customer service team is exceptionally helpful and attentive when handling any inquiries. Consumers are particularly impressed with the prompt shipping times and the careful, secure packaging ensuring goods arrive intact. People regularly express their sincere intention to continue supporting this worthy cause through future purchases.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction over the diverse range of... See more

Delivery service

Clients share positive opinions on delivery service, noting that online items arrive quickly and are wrapped... See more

Service

Consumers find service to be positive, highlighting that the staff members are lovely, helpful, and sort... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

Order

People report high satisfaction with their order experiences, highlighting that the website is very easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived on time, well packaged but without excess paper/cardboard and no plastic! Products are great too, have ordered several times. I did accidentally order 2 or a couple of things, but can easily... See more

Company replied

Rated 5 out of 5 stars

The website is easy to use and the ordering is simple. Each time I order the parcel is delivered promptly and always exactly as I had been expecting. The goods have always been packed expertly and the... See more

Company replied

Rated 5 out of 5 stars

One World online shop is a joy. It provides a wide range of eclectic unique fair trade products that you would struggle to find anywhere else. Excellent value for money and efficient delivery. This i... See more

Company replied

Rated 5 out of 5 stars

One World shop is a box of delights - a diverse range of beautiful, useful and different products, all doing good for the planet and people. I ordered lots of things for our fairtrade stall and peop... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We Are Social Enterprise selling fairly traded, and sustainable products from around the world. Caring for people and planet


Contact info

4.9

Excellent

TrustScore 5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(174)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Happy to have found this shop

Goods as described arrived promptly. I am happy to have found this fairtrade shop

September 7, 2025
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for the review Ann! Let me know what we can do to get your review up to five stars next time :) Always happy to receive feedback.

Rated 5 out of 5 stars

Online buying with a human dimension

As always the catalogue contained many attractive possibilities, ordering on-line was straightforward and the safe delivery of my items was speedy. I was so pleased with the recycled glass carafe I immediately ordered another for a friend.

June 1, 2025
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for leaving a review! So pleased you were happy with your order.

Rated 5 out of 5 stars

I was informed that a package had been…

I was informed that a package had been left for me... IT WAS NOT! I shall never buy anything that is to be delivered by ONEWORLD.

It does seem I may have been wrong. Please accept my apologies.

February 16, 2024
Unprompted review
One World Shop logo

Reply from One World Shop

Hi Robert,
Thanks for updating your review. People get us mixed up with other businesses with a similar name all the time.
I appreciate it :)

Rated 5 out of 5 stars

Great service and good product!

Great service, simple ordering and liked the personal touch with purchase packing. I am trying the soap mainly as a shampoo to alleviate itchy scalp (not dandruff) and while no miracle cure, believe it has improved. I do use it on my face as well and it is perfectly fine.

May 8, 2023
Unprompted review
Rated 5 out of 5 stars

I love this shop 😊

I love this shop! It has a huge range of items, reasonably priced and most importantly, ethically sourced. The felt flowers are beautiful, so is the wrapping paper. I've purchased many items and it's always a pleasure to receive and gift them (and then come back to buy them again, for me!)

March 5, 2023
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for leaving us a lovely review :)

Rated 5 out of 5 stars

Brilliant service

Items arrived well protected and a lovely personal note written on the packing slip - a sweet touch. Good delivery time too. Very pleased!

February 15, 2023
Unprompted review
One World Shop logo

Reply from One World Shop

So pleased with your review, thank you!

Rated 5 out of 5 stars

Good service

Nicely packaged & personal message nice touch. Promptly sent.
Communications good & particular request fulfilled.

August 10, 2022
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for a five star review - it's appreciated!

Rated 5 out of 5 stars

My parcel arrived on time and the…

My parcel arrived on time and the wrapping was totally recyclable. There was a little note from the seller too.
My rug is just gorgeous and the colours are vibrant and as described.
Thoroughly recommend.

July 13, 2022
Unprompted review
One World Shop logo

Reply from One World Shop

So glad you liked your order and our efforts to be as zero waste as possible. Thanks for leaving a nice review.

Rated 5 out of 5 stars

Items packaged beautifully and ...

Items packaged beautifully and securely. I feel like my order was prepared with care. Got my email notification confirming the order, despatched promptly, received on time via Royal Mail. Big thumbs up.

July 2, 2022
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for writing us a glowing review. Big thumbs up back at you!

Rated 5 out of 5 stars

All good

Smooth delivery. Correct items, all intact. Packaging not excessive and recyclable. Good company ethos.

May 31, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic company, highly recommended

Very pleased with every part of my experience with one world shop, their website was easy to navigate, the delivery was quick and we’ll packed with recyclable materials, the range was great and I appreciated the little personal touches added. 10/10!

April 8, 2022
Unprompted review
Rated 5 out of 5 stars

Glad to have found this company

So pleased to have found this company. Fair trade, good quality and reasonable prices..what's not to like? So I've decided I'm always going to look here first.

Bought a rug, blanket and few bits and pieces. I'm so chuffed that I ordered another blanket straight away. Friendly and prompt service too.

February 11, 2022
Unprompted review
Rated 5 out of 5 stars

I am very pleased with the products…

I am very pleased with the products delivered and the service I have received. One of the items ordered had to be substituted and the communication with the vendor about this was very prompt and clear.

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

Beautifully unique pair of earrings

My daughter was absolutely thrilled with her Garnet and Silver Stamped Bead Earrings. They were part of her 25th Birthday present, of which she had no idea she was receiving. The earrings were beautiful and so unique, suited my daughter to a 't'! The gift case that they came in was a gorgeous finishing touch to.
Thank you Lorna x

January 23, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely shop and excellent service online

I love visiting this shop in Edinburgh as they have many interesting items very suitable as gifts. Also I feel happy to think that even if it turns out to be not exactly what the person would have chosen for themselves at least the purchase has helped some deserving person in the world! This Christmas I ordered some items online to click-and-collect and the service was brilliant, all ready and labelled to hand out to me when I went in. The staff are so friendly and helpful it makes shopping there a very pleasant experience.

January 18, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look