One World Shop Reviews 

174
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering platform is remarkably easy to navigate and simple to use. Reviewers often highlight the excellent value and high quality of the products they receive for their community stalls. Many buyers appreciate the wide variety of unique fair trade items available. Some people also felt that the customer service team is exceptionally helpful and attentive when handling any inquiries. Consumers are particularly impressed with the prompt shipping times and the careful, secure packaging ensuring goods arrive intact. People regularly express their sincere intention to continue supporting this worthy cause through future purchases.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction over the diverse range of... See more

Delivery service

Clients share positive opinions on delivery service, noting that online items arrive quickly and are wrapped... See more

Service

Consumers find service to be positive, highlighting that the staff members are lovely, helpful, and sort... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

Order

People report high satisfaction with their order experiences, highlighting that the website is very easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived on time, well packaged but without excess paper/cardboard and no plastic! Products are great too, have ordered several times. I did accidentally order 2 or a couple of things, but can easily... See more

Company replied

Rated 5 out of 5 stars

The website is easy to use and the ordering is simple. Each time I order the parcel is delivered promptly and always exactly as I had been expecting. The goods have always been packed expertly and the... See more

Company replied

Rated 5 out of 5 stars

One World online shop is a joy. It provides a wide range of eclectic unique fair trade products that you would struggle to find anywhere else. Excellent value for money and efficient delivery. This i... See more

Company replied

Rated 5 out of 5 stars

One World shop is a box of delights - a diverse range of beautiful, useful and different products, all doing good for the planet and people. I ordered lots of things for our fairtrade stall and peop... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We Are Social Enterprise selling fairly traded, and sustainable products from around the world. Caring for people and planet


Contact info

4.9

Excellent

TrustScore 5 out of 5

174 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

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4.9

All reviews

(174)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Problem free order and delivery

Problem free order and delivery . Discovered web site whilst searching for Pachamama goods for my two granddaughters, found what I was looking for and within days they were here . Excellent .

January 8, 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful service from the One World…

Wonderful service from the One World shop, somewhere I used to love visiting when I lived in Edinburgh. First of all the website is full of beautiful unusual and useful fair trade items, and my order came quickly, carefully packed, no plastic involved .Information provided about the background of each item and how the communities themselves benefit is reassuring and inspiring to read.The shop took care to message me about one item being unavailable and removed this from the bill. I spoke to someone as I was considering a return of some earrings-and they were extremely helpful, however I decided to keep everything as the quality was superb.It’s the first time I’ve ordered online from them and I highly recommend the service.Christmas shopping with a heart for people and the planet, rather than the commercial experience of some “ major retailers” well done One World Shop!

December 11, 2021
Unprompted review
Rated 5 out of 5 stars

Like IKEA but 100% better!

You can never go into the shop and come out without buying anything! Excellent range of stock from some wonderful producers. I love my earrings and have now got a Christmas sorted for several on my list. Staff are always helpful and friendly.

December 10, 2021
Unprompted review
Rated 5 out of 5 stars

My favourite shop in Edinburgh

My favourite shop in Edinburgh, and since lockdown I've use the online service regularly for fairtrade staples and treats. Deliveries are quick and reliable, and the one time an item wasn't in stock the refund was processed almost instantly.

November 24, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you from across the (one) world.

Living in New Zealand, we were having difficulty finding the One World Calendar for 2022 which we wanted as Christmas presents. Then I found the One World shop in the UK. Although they did not seem to have a facility to send overseas, I have a NZ Post forwarding address in the UK, which enabled me to get it sent there, and NZ Post did the rest - for an extra fee, of course. Nevertheless, thrilled with the prompt, helpful and friendly responses from Lorna who reassured me that my order was fulfilled, and they arrived here yesterday. Truly happy to recommend this organisation and their great work Robert B

November 24, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful range of items and cards

After receiving a gift voucher from One World Shop, I put in an order from their online site. The items arrived well packaged and are stunning - I particularly love the beautiful range of bird art cards and Christmas cards. Communication was good and delivery was faster than expected. I will have to visit the store in person!

November 22, 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful Shop

I stumbled across this shop online when looking for a specific fair trade item (which they had.) Have since ordered from them a second time and am so pleased with everything I ordered. Arrived promptly and very well packaged. Will definitely be buying from this lovely shop again, only wish I was nearer to Edinburgh and could drop in in person but live about 400 miles away!!

October 11, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Lorna

Fantastic service from Lorna - who went above and beyond to deliver my order - thanks so much!

October 10, 2021
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks so much for your support :) - Lorna

Rated 5 out of 5 stars

Excellent Service

Excellent service, and the packaging and delivery was fine. They are one of the few to have the soap that I was looking for. This is the second time that I have ordered from them, and I am very happy and would recommend and use them again.

September 3, 2021
Unprompted review

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