One World Travels UK Reviews 

646
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and efficient throughout the booking process, ensuring smooth communication from start to finish. Many people found the holiday booking process easy and stress-free, appreciating the personalized service and amazing deals tailored to their needs. However, some customers also noted issues with the service, describing it as unhelpful when problems arose or when seeking refunds. These people reported concerns about broken promises, lack of communication, and feeling unsupported during difficult times.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, patience, and prompt... See more

Holidays

Customers consistently note positive experiences with holidays, often praising the helpfulness and efficiency... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, efficient, and personalized... See more

Booking process

Users describe positive interactions with the booking process, often highlighting how easy and stress-free it... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are a very indecisive family and have flitted between various different holidays this year - all at last minute (we finally booked yesterday and we fly in a week). Our agent (Ruby Elliot) has been... See more

Rated 5 out of 5 stars

Peter Kennedy helped me sort a Disneyland Paris trip for my son. Great service. Very professional. Quick responses . Easy booking, super helpful

Rated 5 out of 5 stars

Communication has been brilliant from start to finish. Ive never booked with any other company than Tui I havent been on my holiday yet but everything's been sent over in plenty of time and Martin W... See more

Rated 5 out of 5 stars

Ruby Elliot made the whole booking experience so easy being that I run my own business and have very little time to book any type of trip She made the whole process so easy to follow being very thoro... See more


Company details

  1. Travel Agency
  2. Tour Agency
  3. Tour Operator
  4. Tourist Information Center
  5. Travel Aggregator

Written by the company

At Oneworldtravel UK, we don’t just plan vacations—we design extraordinary experiences that inspire, delight, and stay with you for a lifetime. Whether it’s uncovering hidden gems, indulging in luxury escapes, or embarking on life-enriching adventures, we tailor every detail to turn your travel dreams into reality. Let us take the stress out of planning so you can focus on what truly matters: creating memories that last forever. Proudly part of OWT Group Ltd


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

646 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(646)

295 reviews in the last 12 months

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Rated 5 out of 5 stars

Although I never went as far as booking…

Although I never went as far as booking the holiday (not yet anyway) Ruby Elliot has been fantastic, answering all of my questions politely and quickly and she has gone above and beyond to send me the most amazing deals.
I am hoping to book up soon with Ruby Elliot and hopefully this is one of many holidays we can have with her expertise.

March 18, 2026
Unprompted review
Rated 4 out of 5 stars

I have never booked with these before…

I have never booked with these before but in all honesty it’s the most less stressful time I have booked a break away, Adriian Close has been faultless dealing with all my questions so gracefully can’t thank him enough

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I recently had the pleasure of planning trip to Disney Paris with Ruby in OWT, and I cannot recommend them highly enough! From the moment I booked my trip, their customer service was outstanding – prompt, friendly, and incredibly helpful with all my queries.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

We recently booked a trip to France…

We recently booked a trip to France through One World Travel (UK), and so far our experience has been very positive.

At the beginning, we had some doubts about the company’s validity, which is natural when booking through a new provider. However, our agent, Peter, was consistently helpful, responsive, and patient in addressing all our questions and concerns. His professionalism gave us confidence to move forward with the booking.

We have not yet completed the full payment, but up to this point, everything has been handled clearly and smoothly. Communication has been timely, and the support provided has made the process much easier.

So far, we are satisfied with the service and appreciate the level of assistance we’ve received. We look forward to completing the process and enjoying the trip.

Thank you Peter, for all your help, patience, guidance, and information support. Greetings and blessings.

— Ivan y Maria Rodriguez

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Name change

I booked disneyland Paris with one world travels last year. Peter Kennedy dealt with my request. I had to do a name change recently, and Peter was so helpful and efficient in sorting this out. It was all changed and sent new documents within a week. Great service, thankyou 😊

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Just booked to Iceland

Just booked to Iceland! Ruby Elliot handled my booking. She was very patient and happy to answer any questions I had. We’re very much looking forward to our trip!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Thailand 2026

Just want to say a big thankyou to Peter Kennedy from OWT for arranging our amazing holiday to Thailand. He was helpful patient and kind throughout! He answered all my questions promptly although I must have drove him mad some days 😆. Will definitely use Peter in the future!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

So far so good with this company

So far so good with this company. Me and my mum have booked to go to Poland in December. Every question or query we had was answered professionally by Kingston, with a very quick response too. We added on transfers at a later time and thought it would be a problem but Kingston eased our mind and sorted it for us. Now we can't wait to go.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

I recently got a bespoke quote from…

I recently got a bespoke quote from Jordan Parker, the quote covered all i asked for and he was very friendly and helpful. I have not booked yet simply because I need to check with my husband first. Would highly recommend

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

We booked a holiday to the Maldives and…

We booked a holiday to the Maldives and Dubai. I used the whatsapp option which was easy. Martin Wolfe was always quick to respond to any questions. The whole process was made very easy for us. I researched booking everything myself and also looked at other agents but OWT provided great value and I am really pleased with our choice.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Communication has been brilliant from…

Communication has been brilliant from start to finish.
Ive never booked with any other company than Tui
I havent been on my holiday yet but everything's been sent over in plenty of time and Martin Wolfe did everything he could to ease my anxieties! Providing all goes well when we go away in april I will definitely continue using him again

February 27, 2026
Unprompted review

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