Juno Reviews 641

Excellent customer service

Received fantastic from Supriya at Juno! Quickly helped resolve the issues I was facing and communicated with me every step of the way! Thanks again Supriya!

I have had to dispute transactions several times, the last time my account was cleaned out by almost identical transactions over and over every 2 mins till my account was drained from a state I dont live in. The fraud department and card services should have flagged this as suspicious activity and just allowed my whole account to be drained. After that my payroll checks have been stuck at "Receiving". I get paid by direct deposit and have never with any bank including Juno holding my funds. or have I ever seen my US Government pay check stuck at funds receiving. If you call they answer the phone and tell you a whole lot of nothing. I even had an employee say "Its out of my hands", um excuse me? My funds are supposed to be in your hands

Supriya was excellent. She was kind, polite, extremely helpful, and just a pleasure to deal with. She solved my issue immediately.

Juno is great!

I had switched phones and had my 2FA app on my old phone. The support team was really responsive and did a great job securely handling the switch to text 2FA.

I recently encountered a challenge with processing an ACH transfer and reached out to Juno's support team. To my relief, I was assisted by Juhi, whose exceptional service truly stood out. Juhi not only resolved my issue efficiently but also maintained constant communication throughout the process, ensuring I was well-informed and at ease.

Her proactive approach, coupled with her expertise, made a significant difference in my experience. Juhi's dedication to customer satisfaction is commendable and reflects the high standards of service at Juno. Her assistance was invaluable, and it's clear that Juhi is an indispensable asset to the Juno team.

Amazing app and great team that listens to the community then does update to app to improve the app quality

Very helpful team , juno is good i plan on inviting friends

Raj helped me with information I needed so fast. He sent me the information in only 24 hours. He was so kind and polite.

Short, sweet and to the point. Loved that Kajal took the time to follow up with our chat by calling me to ensure customer satisfaction.

Juno is a Bank and Cyrpto provider that's about it. If you like waiting up to 8 hours for a customer service agent to reply and think that's a good thing well this is the online bank for you. The fees to send crypto are outrageous also if you use that horrific bank CashApp and send money instantly to Juno you get charged 0.99 cents both ways . So let's say you want to send 10 bucks from Cashapp to Juno. Cashapp charges you and Juno charges you so your paying approximately 19% to send instant funds. They outsource customer service to India which I'm fine with because the agents truly are courteous and polite. Yet extremely slow to respond and that's even if you can get a message through. All in all if you want a safe way to move crypto expect high fees but a safe environment. If I had to do it all over again since I've been with them for a couple years I'd not have an account with them. The fees have just become outrageous 😒.

I love Juno. It's a crypto wallet and bank account on one! No need to go through expensive marketplaces to buy or sell crypto then transfer to your bank account. I use my juno account as my main account now. You can even fund it through cash app! Their customer service is phenomenal! Specifically their rep Juhi recently helped me with a merchant who rejected a charge(my own fault) but Juhi helped me through the situation like an Ace!

Good easy but need more information for my situation.

Returning to Juno.

Amazing , got back to me in a timely manner, and was able to solve my problem easily and precisely couldn’t have asked for a better agent to assist me.

Their app is nice but their customer service is AMAZING! Seriously the most helpful group from any financial institution I've used before (Juhi is fantastic).

I'm pressing charges, I'm calling fraud on the fact that this is a scam to obtain your utility bill by someone who is trying to sell something or change your utility account to another provider.

I've provided verification, not to mention that I set the account up myself. They are refusing to let me change the address it's just that the error message says that the address isn't recognized.

The same error message popped up for 50 different addresses. This is obviously fraud before there's even any money deposited.

Juno is great as long as you are not sketchy with your banking! Raj is the man at support too, ask for him!

great Costumer Service, very helpful and looks like there are real people behind .

Also love the process of bring fiat money in and buying & withdrawing.
Very special in this crazy financial world, working with them since a couple of weeks can only highly recommend them.