Onlia Reviews 3,518

They sent me an email saying my policy will renew at 60% more the price of the original one and then locked me out of my account so I can't make any changes. I have auto payment set up so they are just taking that money out of my account AGAINST my wishes. I can't reach them via email and their phone line puts you on hold for HOURS before automatically hanging up. ABSOLUTE SCAM!

I put in a quote Deb 20 and never heard back . I called several times and finally got through and the person said I would get a quote within 48 hours which I never received . I called and spoke to a nice lady who put my car with fire and theft then I get my jeep insured and it is wrong and my car is back to insured. I have called back three times today and got bumped off the phone after a hour and they last time I was waiting on hold and once four iclock hit I got disconnected again. I have emailed and have heard nothing back . It is hard to call while I’m at work . This is very frustrating experience

Trying to contact the the support about my existing insurance I was an hour in the line nobody was answering,I right the email a week ago and still no answer.
3 months ago insurance for my second car was expired by they still thinking money on it . I think in that this company not exist anymore but they still taking money.

This company has been hard to reach. They never renewed my auto policy despite saying since their change that we should not worry. Now I have found a new coverage and getting someone to speak to, to ensure my home policy is cancelled has been a nightmare! I highly and greatly DO NOT recommend. At least they were cheaper before so not being able to reach someone was you getting what you paid for.

I have been a HOME & AUTO customer of this company for two years and have consistently received excellent service. However, after an ownership change and updating my payment method in January, I encountered multiple billing issues, including payments being withdrawn from the incorrect account, for incorrect amounts, and on incorrect dates. Despite reaching out to customer support, I was simply told, ‘We will take the payment next month,’ with no resolution. Now, due to their errors, I am receiving cancellation notices for non-payment. Unfortunately, the quality of service has significantly declined.

Worst insurance company I've ever been with. Was cheap, but the inability to actually speak to anybody from the company when you had problems was infuriating, as well as since they merge with another company recently their website has been completely broken, not even able to check my billing history to make sure things are coming out on time. Which was catastrophic when they had a billing issue last month which caused my payment to be missed and my insurance has now been canceled because I was unaware that I was now behind on payments. Not to mention that apparently it was canceled on March 1st, but they didn't send me an email to let me know until 3 days later. If I had gotten into an accident during that period I would have been completely screwed and not knowing why.

While before the merger the company wasn't great, it was still cheap and cheerful and it actually worked properly. The website was usable, although not super useful for anything other than checking your billing history and policy number and such, but at least you could actually log in. Currently if you try to log into your account majority of the time it doesn't work and you just are sat on a loading screen indefinitely, and even when you do get in there's nothing to do because none of the pages actually load any information. My billing page indicates that the last time I made a payment was in 2016, which I wasn't with this company until 2020 approximately.

The fact that it was that easy and simple,no hassle. It’s nice to be able to do it right over the internet yourself rather than a broker.

I still didn’t receive my pink slips for my insurance that begins today.

It seems they have a broken system in place, I got canceled for my house and Auto insurance, called and wasted multiple hours, wrote multiple emails to the support team, they completley ignored me and now issuing cancelation.

I don't know what happened to the company but I am getting a complete unfair treatment

This Insurance company is ridiculous. I changed my banking information with them, 2 months ago and they still trying to take payments from my old banking information, I talked to Custoner service twice and they confirmed they had my new banking information and it was to come out today and they again tried to take the payment from an old account. Ever since they switched brokers they have went downhill. Not happy at all. Well another 6 days and have went and nothing had been resolved.

Ease of dealing, confidence in working with you, comfort and speed of completion

Impossible to get a hold of , cancel my insurance with them 2 months ago , they still charge me , called to dispute no one picks up the phone , email no reply, so cancel my credit card, and now they threaten me to cancel my insurance due to non payment with automatic email . Guys please look for other options

I had no problem making a claim for my car.

But when I have to do any change to my policies nobody answers.

I went to another company for my home policy instead.

It was bad decision to stop automated processing in your website without aligning people at customer service. I called and waited 2 hours, and no one answered.

Worst experience ever, trying to connect with onlia support from last 20 days no response, once they picked and then hung up while on the call. Zero customer service skills.

Please we just want to cancel our policy nd start a new one with a new company because we can't deal with this company anymore. How do we go ahead about that? We couldn't get a reply on email and no one is answering phone calls. Help!!!!!

Emails and phone calls go unanswered. I am a paying customer and am completely disgusted with Onlia/Aha insurance.

Haven't received pink slip ! called 5 times and on hold so long the call was dropped!

Terrible experience with Onlia. I bought a quote online and wanted to review the policy with an agent. I’ve been trying to call in for a week now and haven’t gone through. I once went right through the general line and the lady said I had to go through sales and transferred me over. I then waited another hour and the line cut me off. I also emailed support a week ago and haven’t gotten a response back. I have 0 details of my insurance. Nothing has came in the mail. And because of the terrible service, I want to revoke my policy as soon as possible. Customer service is non-existent. I would rather pay a little bit extra to a company that is reliable. Please do better.

Good prices which was the initial draw. However, they have sold out to Aha so prices not so good anymore. I have had a terrible experience with this firm. Firstly, after a non-fault accident I wasn't treated like a valued customer and felt like the adjudicator was treating me as if it was my fault. They were not the easiest to get help from customer service but the website was a little more helpful it terms of making payments and viewing policy information. However, in the last few months I have been disappointed by the dismal level of customer service. Hours on hold, website glitching, support queries not being answered, payments being taken out late, chat feature not working. I had to make a complaint to the ombudsman after a couple months of issues only to finally get a Customer Service lead to email me a half hearted incomplete response. This is ongoing so have used todays date.

This is by far the worst insurance company I have ever had to deal with. I contact them to make changes no answer or call back, no email response, nothing!. I'm now trying to cancel my policy because of this and still no way to contact them to speak with someone. Can't do it online says please contact and nothing once again. They don't take payments on said payment dates. And waited 3 months to take out 1 payment. I was left unsure if I was even insured at that point, with once again left with no way to contact these people.
STAY AWAY FROM THIS COMPANY!!!! HORRIBLE!!!!!